G2 Computers

After reading the reviews here I was skeptical, but had little other options to chose from for a battery replacement and trackpad repair of older model mac. To my pleasant surprise, g2 staff provided helpful advice on my mac issue and made the repairs within 24 hours. A lot of complaints here are for the diagnostic fee, but it is important to note that if you move forward with repairs at g2, they will subtract the fee from total repair costs.

RIP OFF — I AGREE While traveling on the east coast, my trusty macbook pro purchased in 2009 developed problems with it’s trackpad. How do I know this was a trackpad problem? Because I took the machine to the Apple store in Willow Grove and they provided the diagnosis. Apple, at least in the store I went to, does not work on machines over five years old so they suggested alternative sources for repairs. I selected one, G2 in Washington Crossing and took my machine there. I told the G2 rep the Apple tech support diagnosis. Not good enough for us, said the G2 rep, it will cost you a non-​refundable $ 80 for us to re-​diagnose the problem. I like this machine, so I ponied up the money.
Four days later, I returned to the store to find out the diagnosis was still track pad problem! Though the $ 80 diagnosis fee would have applied to the repair cost, G2’s estimate for the repair was twice the amount of a quote I was given by my repair shop in Northern California. I reclaimed my machine and will have it repaired when I get back to Nor-​Cal.
Outcome: one, a wasted $ 80 for a pre-​ordained diagnosis, two, a wasted four days waiting for this bogus evaluation, and three, the unpleasant experience of someone trying to wildly overcharge for a minor repair. No kindness to travelers at G2.

The staff here just gets better and better. I had to bring my iPhone in to have the cracked glass replaced. The two young staff were exceptionally helpful and knowledgeable… even about the stores web site through Google Business listings. I will never shop anywhere else for my Apple products and service for them either.
I would be interested to hear if any of the folks who had service issues and rated this store low had any better results elsewhere… including at the so-​called Genius Bar at Apple Stores.

TOTAL RIP OFF– BEWARE! If you purchase anything from G2 Computers (near Kohls), read your receipt carefully and be mindful of their ridiculous return (or lack of) policy. First you will be subject to a 20% restocking fee but, if you purchased it more than 7 days ago, you can’t return it at all! No store credit. No nothing! Last time I will ever set foot in their establishment again. Owner’s name is Hansa Shah– RUDE!

Very disappointed with the service. I took my GF’s iMac their and the first thing they did was to charge me the 85 dollars for the consultation although I told them from the get go what the problem was, i.e. the power supply. They kept the computer for 3 weeks and then finally told me that it was the power supply but they couldn’t find a replacement. Worst experience ever, told them to keep the computer and recycle it.
Guy on the phone didn’t even know if they would wipe out the hard drive.

I’ve had good experience there in the past. My iMac developed an awful buzzing noise that was diagnosed as a faulty power supply. Please note that the fee they charge for diagnosis will get applied to the repair so I understand the practice. Not every business can offer what apple does in their stores because their business models are different.
My problem came later when my iMac started freezing. After they found nothing wrong, I decided to swap the internal drive (not wanting to blow the $ 80 diagnostic fee and knowing the drive was 3 years old). I’m a technical user — and am accustomed to replacing drives myself but the complexity of working with the internals of the iMac is more than I would want to take on.
The problem was that when I picked up the computer, the old drive was not offered back to me. That would seem to be a normal practice. While old, it still worked and I could have used it. Subsequent calls to locate the drive were unsuccessful. The person I spoke with just casually told me it was too hard to find and it was going to be shredded.
UPDATE: I’m bumping up the star rating. Was called 2 days later and they had found the drive. I’d suggest if you are having your internal drive replaced — to explicitly ask for it back.

Extremely disappointed. I was charged $ 199 and $ 125 for backing up my data and then reinstalling the OS. When I brought my computer in I told the store that the computer was less than a year old and it should still be under warranty. They called me later and said it was a software issue (operating system is not a software issue) and that it is not covered by Apple. I told them to proceed in fixing it. I later called Apple and they said they would have walked me through the process of reinstalling my OS in just a few minutes at no charge. Obviously I am very disappointed G2 didn’t share this information.

Went to their Yardley location. Worst customer service and return
Policy. 7 day return policy on a gift purchased 9 days before
Christmas. Was not informed of the short return policy at time of purchase. Item was the wrong item and
Had to be returned– not opened, never used. Owner would not issue the return or even store credit. Rude and apathetic treatment by owner.
Would not recommend based on my experience.

I’ve used G2 to purchase my iMac, MacBook Air, and to have service done at both of their locations (Yardley and Washington’s Crossing) for over 3 years. I am switching from another Mac service-​contract provider to G2 precisely because of the quality of service (rated both on speed and thoroughness) I’ve received. They salvaged an old duo-​core MacBook Pro, replaced iPhone batteries within 30 minutes, and immediately jumped in twice for service on software-​related issues when my contracted service provider could not respond in the timeframe that i required. They do clinics, provide a high-​level of personal service, and do it from a local perspective (as opposed to a huge regional apple store requiring an appointment). I am very happy with G2.

I have found major security flaws in the computer I have purchased from them about a year and a half ago. I have had it diagnosed by an outside party and have found that operating system had allowed for someone to remotely control my computer without my knowledge. I would not at all trust their horrible knowledge of computers or trust the computer that I would use for my business.

Very disappointing. Took my mac in for a hardware problem, and was told that I would also be charged $ 65.00 for a software diagnosis. i wasn’t given the option of deciding that for myself. The owner argued with me about it so I left. This is a principal matter. I don’t pay for diagnostics I don’t authorize. I also called apple to ask about the practice. Unfortunately, it is ok for them to do that. If they are an authorized service center then do things as apple does.
Won’t get my business, and will encourage others to go elsewhere as well.
UPDATE
Well, I’m glad I didn’t use G2 computers. Went to MacOutfitters, and my problem was fixed. It was hardware as I knew. Applecare covered it, and I was not charged a fee for unnecessary diagnostics as G2 Computers was going to do. Again… this place is a ripoff. MacOutfitters will not rip you off.
I also took an expensive Imac to MacOutfitters for repair and they did a great job.
See the correlation G2? Rip off people and you lose business. Treat people fairly, and you get business.

Wow, couldn’t agree more with the other reviews, wish I had read them before trying out G2. Nickeled and dimed throughout the entire process of old computer being rendered dead, buying new computer and software, and transferring information. Wanted to build a relationship with the local retailer instead of driving out to King of Prussia, but it would have been well worth making that drive rather than feeling like I wasn’t valued not only as a current customer, but also future returning customer. Never had this experience with an Apple retailer before.

Similar to the other reviews, they couldn’t find anything wrong with my iMac. There is clearly something wrong. Waste of $ 70! The problem persists, and now they won’t look at it again unless I give them another $ 70.
I have purchased a 15″ Mac book air and two iPads there in the past year and they still treat me poorly. They also have a ridiculous return policy. Seven days or store credit. I’m sure the apple store or even best buy would return your money if it is unopened.
When I upgrade to a new iMac, I will go elsewhere. Rest assured. I’ll probably check out the store in doylestown.
The guys who work there are very nice. It’s the owners that I have problems with. They don’t understand what it means to build a customer base.

G2 may be convenient but they are not an actual apple authorized service provider and charge fees that apple would not dare to charge. I have brought multiple computers in to get serviced and G2 did not fix any of the problems. Do yourself a favor and go elsewhere.