The UPS Store

I agree with the reviewer who said to stop in if you’d like «snorky ornery service». Couldn’t word it any better. Both times I’ve been here I regretted it.

I needed a document notarized and spoke with Ken. He could not have been more rude. He demanded a photo copy of my license and to copy and retain the legal documents he was going to notarize. Sorry but I dont really need Kenny to have a copy of my legal documents for his reading pleasure. It was like he was doing me a favor not that I was a customer about to hand him $ 60 (for 12 of his signatures). I took my business elsewhere and promised him a review. I found a great couple who did the notarizing for me with a smile and kind words. Mobile Notary Services of RI is the name of the company. STAY AWAY FROM KEN and his store in general.

I went in to ship a damaged item back to Illinois. I purchased their box for $ 9.50! I thought that was a bit much to begin with. The cashier put the dismantled item into the box as I was given a shipping label to complete. As I was completing it the representative told me I might was to stop completing it as the price was $ 64 to ship the box. I was shocked. I can see now why AMAZON is booming and rightfully so. I told him i was sorry for wasting his time as the item new was not even $ 60. I was then told the box he just sold me was «damaged» (all of a small ¼ intention on the bottom) and I would have to pay for it. I will NEVER NEVER do business with this company again and I don’t suggest you do either.

I have been to this UPS Store twice to ship Zappos (pre-​paid) items back and both times their staff was atrocious. The first time I had everything ready and put the box on the counter and explained it was prepaid and all set. The man there said I needed to wait for a receipt. I was in a hurry and said it was fine. He then replied, «Well if it doesn’t arrive, don’t blame me!» Rude.
The second time I had everything ready (items in box, prepaid label printed) and just needed a piece of tape to seal the box. I asked if they could tape it or if I needed to buy a roll of tape, which would have been fine. The guy started digging through my box saying I hadn’t packed it correctly and it needed more padding. I explained that my items were just two pairs of shoes (in shoe boxes with padding) and I didn’t need more padding. He said for $ 1 he would pack it the right way. I declined. He insisted. Repeatedly. We ended up bickering over it until I offered to just buy the tape and do it myself. Then at least I’d have tape in my glove box for next time. He pressed me again that anything less then him packing it for $ 1 was insufficient. I ended up walking out with my package. What a completely upsetting waste of a trip! UPS, your job is to help me ship my package, not bully me into buying things I don’t need. I will NEVER visit this location again.

I went there to ship a semi-​heavy item for an eBay customer. The minute I walked in, the old, short man working there started arguing with me about how big my item was (it was a drafting stool), and how he probably wouldn’t be able to ship it. The place also stunk of cigarette smoke.
After about 10 minutes of frustration and arguing back and forth with him, he finally told me he would see if he could ship it. He then added insult to injury by telling me it would cost $ 50.00 just to pack the item for me in a box and an extra $ 83.00 to ship it!
This guy was looking to pick a fight, it was so strange and uncomfortable. I started shaking inside. I told him I was going to take it to Staples to pack and ship and he told me «Go ahead, they’ll turn you away».
Long story short, I left that shop of horrors and went to Staples who did not charge me for packing the item (bubble wrap, peanuts, taping up the box that I brought). Staples was FANTASTIC!
DO NOT GO TO THIS PLACE UNLESS YOU HAVE NOTHING BETTER TO DO AND YOU’RE LOOKING FOR A FIST FIGHT.

I will say, first off, that I’ve been here only once. My experience was so bad, though, that I won’t go back to give it another try.
I had two art prints that needed to be shipped (ebay selling). I went to the UPS store to buy the supplies I needed and then to send them off that same time. It started off helpful, one of the men working there suggested what I should use to ship them. I put the two prints in the separate envelopes. I labeled them. I double checked to be sure which was which and they were correct. I triple checked this…
After I was done, the man working said I should have put cardboard or something in there so it wouldn’t bend (maybe he could have told me this when I was buying the enveloped). I said great idea. let’s do it. He told me not to worry about doing it then, he promised me that he would take care of it himself.
Well. in the process of taking out the prints to put the cardboard in, he mixed the two of them up when he packaged them again. My two buyers received the wrong prints… they were angry (good reason), I had to have them mail them back to me to resend again (I went to the USPS the next time around) and had to give them partial refunds for the frustration and time delay.
Dislike.