Post Office – Warrenville

Constantly mis-​deliver my mail, it always seems to be me. Everyone else in my house gets there packages but me. I have called and complained several times about missing packages, and they point the finger to everyone but themselves. I even found a package in a bush behind my fence in my front yard once, and that was a $ 400 GPS. They couldn’t be bothered to walk maybe 12 steps to my front porch. THESE PEOPLE CANNOT DELIVER MAIL!!!

My grievance is not so much with the staff working in the post office location, but rather the ones who sort and/​or deliver the mail. As another reviewer stated, I regularly receive my neighbors’ mail and have to deliver it to them in person because we are a townhouse community with locked mailboxes. In the past 3 years, this has happened at least once per month. I just hope none of my important mail ended up in any other boxes (though I’m sure it has), but I guess I would need to depend on my neighbors to tell me that…
Any time I have been inside the actual building was to send out a prepaid shipment and get a receipt, or to pick up packages. The wait time has never been more than about 5 minutes, and that is nothing compared to the wait of 20+ minutes at almost every other PO I’ve ever visited. I believe it’s been the same woman working there every time I have gone and she has always been pleasant to me. Let’s see what happens today when I go to pick up a package from Germany that the tracking info tells me a notice was left for, though there was no notice in my mailbox or in my door.
If the sorting/​delivery issues can get sorted out, then I would probably change my review to 4– or 5-​stars. Since I don’t deal with the inside stuff all that much, or to any larger degree, my review is based primarily on the everyday mail delivery.

The employee behind the counter isn’t a very pleasant person. She perpetuates the whole USPS negative image.

Once again my neighbor has come to my door with my mail. At least this neighbor does this, from the number of items that i have not gotten apparently not all do. I suspect that this is the case because i certainly get a variety of addresses in my mail box. This has gone one for years, as in decades. I have complained many, many times and the only change I have noticed is that it is increasingly difficult to reach anyone to complain — now the phone number is an 800 number, with a 13 to 22 minute wait time. I did learn though while on hold that the rates are going up next week.
Anyone in Warrenville use the post office as little as possible.

One star is too many for this place. I dread going because whenever I check out it’s always an up sell like buying a car. No, I want the cheapest way to ship and I don’t need stamps. No one needs stamps. So, this I’ve come to expect from my local USPS.
I stopped in today to priority mail a gift. I grab a priority box, fill it out with the one pen that works at the counter, wait in line and find out I picked the express priority box which is not cheap. The lady said the regular priority boxes were on the other side. I go to the other side, pick another box, re-​do everything, borrow a pen because the one good pen is in use, wrangle my toddler, wait in line and the lady says I need to fill out a form for this box. There are no forms next to these boxes, she said they’re on the wall across from the boxes. But, she had some behind the desk and offered to fill it out for me which was nice. At this point I was so frustrated I filled it out and she rang me up for 40.00. How exactly is that the cheapest way??? Turns out the second box I picked was for an even more priority express than the original box. I asked for the cheapest way to ship, not once but three times and the lady refused to answer me. She would only say the first box was cheaper than the second.
Meanwhile there are three ladies working there, no customers and not one of them could come around the corner and show me the cheapest box. I left and would love to say I’m never going back but unfortunately I’ll have to continue to pay their wages from my taxes for very rude service. I’m just disgusted.

Located about a 15 minute drive from my home. This post office is the furthest from 4 other post offices in my area. Guess what? I will drive through a snowstorm to get my stuff mailed from here. I live in Aurora which has 2 of the largest post offices out here and is stocked full of some of the laziest, most non-​customer service oriented folks I have ever seen. I can go to Warrenville, ship a ton of packages and be out of there in under 5 minutes. Try that at the «Oh I see the line has 10 people waiting, let me go on break» Fox Valley Post Office.
Warrenville staff is friendly, polite, and expedient. If you have a question, they can answer it CORRECTLY.
You can keep going to the buffoons and drones at Fox Valley and Downtown Aurora. I prefer patronizing a place where competent and friendly people work.
The post office is also fairly new and well maintained.

This post office is located in an out-​of-​the-​way spot in an out-​of-​the-​way town — and that works just fine for me. It’s great not to have to trudge to another town’s post office just to wait in some horrific line and be served by people who clearly need a break.
Every time I’ve gone to this location to ship packages, the staff’s been cordial or even downright friendly (you don’t really ever expect the USPS staff to be friendly, do you?) and helpful. There’s never a line (although I admit I’ve never come here during the holiday rush — I mean, I’m not crazy or anything) and you can always park near the door.
And as someone who lives in Warrenville, well, this location couldn’t possibly be more convenient for me.

Today’s lesson is: If you’re going to ship a package make sure it’s taped and if you can put it in a box that isn’t too big for the item (s) you are shipping. I’m guilty of both these things. Thankfully I James helped and did so with a kind and help manner. This isn’t a huge post office location and it’s tucked away in Warrenville. I was there during the noon hour and there wasn’t a line out the door — actually the exact opposite. I think there were three of us max. This was a far cry from my normal post office experience.
All in all, this post office location was helpful and nice. I would gladly go back there anytime.