The Home Depot

Superb experience here today — friendly helpful employees — from the lawn mower gal, the kindly old checker to the guy who came over to help me load my new Toro mower… competitive prices… will be back!

We ordered and had installed from HD a full set of kitchen cabinets and drawers. A little expensive but HD emphasized complete customer satisfaction. Installers were great but, 7 of our 33 cabinet doors were defective (rattled when closed). When we complained, HD reordered the defective doors. We were contacted by voice message several weeks later that the doors were in and to call and schedule a time for install. We were given a name and extension number at HD. Over the past five weeks I have called and left a message on the reps voice mail at least once a week. So far, no response. I have called and left other messages at this HD general number asking for someone to call and let me know if this guy still works there, is on leave/​vacation, fired etc because we are not getting called back. Still no response from anyone. If the cabinets had been replaced when they came in, this would be a 5 star rating but we have had nothing but frustration at their lack of response and often touted «complete customer satisfaction» we were promised. Maybe now we will get a call…

What’s the point in camping ahead to verify something is in stock? When you drive 15 minutes to have them really not in stock?
Along with getting passed around 3 times by different people.
What a joke…

Great sales going on. I like the variety in the lawn garden the best. Nice people who will order what you need if not in stock.

My husband wanted to surprise me with a dishwasher. Ours had been broken for over a year. He did a lot of research and decided to purchase a specific dishwasher that Home Depot carried. Unfortunately, they didn’t carry it at our local store, nor could we order it online, so we had to go to the store to purchase it. We purchased the Whirlpool dishwasher from a sales representative at the Warrenton Home Depot. Who I guess should have said that this was a special order and could take a while. Almost a month and no dishwasher.
However, after the money was in hand, the friendliness and care ended. If you can call it care. It seems that the sales reps are unsure of what sales are going on, what a warranty actually offers, and what they are even selling to you.
Almost a month later, we still don’t have a dishwasher. We’ve had several «scheduled deliveries,» which have both fallen through for one reason or another (on their end.) Every time I call, I’ve gotten different answers. It is being delivered, it isn’t being delivered, it is being delivered, and oh wait, no, it isn’t. Finally, I was called on Tuesday, February 24, 2015, and told that the dishwasher was arriving on Friday, the 27^th. I asked for an estimated time and they said they weren’t sure, but that the delivery driver would call thirty minutes prior to delivery. I asked for the delivery department to call me back with a better estimate of a delivery time. No one called, but I assumed that the person who told me that the dishwasher would arrive on Friday, was telling the truth. Shame on me! I took a day off and waited around. When I didn’t hear from anyone I called, called again, and was finally told that the shipment had not arrived there.
Well, that was fun. I decided to call the national Home Depot customer service. They claimed it was a vendor issue. Yeah, pass the buck Home Depot. I asked why that hadn’t been explained to me. And received the Home Depot shrug, over the phone this was in the form of «I’m sorry.» And a sort of, you should’ve known that this wasn’t really being delivered even though that is what you were told. Wow! I guess I should have been psychic and known what their company policies were and that they were having vendor problems. Had I been told that, I would have been patient and understanding. I get it! I live a rural community, it can be challenging to get your orders here. However, I wasn’t told that. In fact, I wasn’t told much of anything.
Home Depot’s company policy is to transfer the phone to the other guy, only one or two people will give you a straight answer (whether it is right or not) and when things go wrong. You get, «I’m sorry.» I don’t want an «‘m sorry» Home Depot, I want the dishwasher that I paid way too much money to have. You buy something and you still don’t have it a month later. Gosh, it almost sounds like fraud to me. They’ve lost my business.

I was having trouble getting my tent put up. Diane saved the day. Thank you and I was able to be the hero to my family!!!

Probably a standard flagship store where if you want something a little different, they don’t carry it. Heavy duty caster wheels, wooden replacement hammer handle, ¼ to ¹⁄₈ bushing, recess router bit. All were wasted trips, We can order it online doesn’t cut it, so can I at better prices.

I don’t have much need for Home Depot so this review is limited to the stop we made earlier this month. We needed an artificial Christmas tree and had heard there was a good, fairly priced selection. That was true. We found what we needed and then ended up with something slightly better. We then realized we could buy lighted Christmas flamingos. We did. This is a Home Depot looking much like other stores I have seen in Portland and Scottsdale but it is convenient to where I live. In addition, on this visit to this store we had very good service. That was pleasing to us.

It’s summer, well the calendar says summer, and it’s time to begin thinking about outdoor projects you want to start in mid– July. My latest honey-​do project requires a cement mixer… so off to HD. Like all HD’s you are greeted at the door. It’s once inside employees tend to ignore you… We found one lonely mixer on the top shelf, last one in stock. We flagged down an orange apron, who told us to see the bald guy at the contractors desk. He wasn’t that enthused to walk to the aisle that had the mixer, then said he couldn’t get it down, he wasn’t licensed to drive the lift, yes thanks to OSHA you need a «license». I really got the feeling he was hoping we’d leave. Not on your life buster, I have plans! So we all walked back while he called for a licensed operator. Here’s where you hum the Jeopardy song… and again. Hubby moved the car, heeded natures call, and still no operator. Finally a guy walks up who can operate the lift, and he says he’s going to lunch… Now you would think more than 1 person in the store/​shift would be licensed to operate the lift. After some mumbling, the guy goes to find the lift and brings the mixer to the counter. I’m envisioning my project… Hubby knows it won’t stop at this project… Now if the dang rain would stop, he can build the outdoor fireplace… I think I’ll peruse the garden magazines…

2 stars and dropping.
Went in to buy a dryer… 3 employees working the area (2 of them managers) which was pretty impressive, as I have had to call the Coast Guard to find missing employees before. Was there on a busy Saturday afternoon, which is normally against my religion, as I tend to like unorthodox hours and times for my shopping. I don’t mind crowds really… it’s the people that I can’t stand.
Knew what I wanted which seemed to throw the one manager off as evidenced from his shocked look on his face. Though in retrospect, this amazed look may just be his usual reaction to the world. He was in his own little world though or just socially backward, as he didn’t respond to many questions with is stock answer being «they will have all of that up front when you pay and set up delivery» After battling the computer to get me in the system, it took four attempts on two computers… part of it was a glitchy system, the other part of it was user typing errors. Impersonal treatment. I am not sure what the litmus test is for managers, but I think walking upright sans drooling will make you a shoe-​in.
I am glad that I knew my stuff about dryers, like they don’t come with the power cord, because this clown made no mention or asked if I needed anything to hook up the dryer when it arrived (like the power cord, or venting tubes). A customer would be livid to have the dryer delivered and not realize that it doesn’t come with the cord.
Got me all printed up finally and up to the front I went. I began asking questions at customer service about how long delivery will take on average, and she was floored that none of this was explained to me. I was told that they should have discussed all of that with me and given me better attention as a customer. I then found out that the dryer I picked out was a «special order» which wasn’t told to me by the manager as well. So that will add a bit of time to it all. Thankfully, I am not in that much of a rush to get my laundry done. Hell, it just gets wet again in Oregon anyway, so who needs a dryer?
Lots of employees wandering around today, but none going out of their way to ask if you needed any help at all. Apathy has set in here it seems. I suppose that is why they want you to use their website for your business, so you can get the same impersonal feeling patronizing this place.
Like with all HD’s, it can be very hit or miss depending on the luck of the draw of who you talk to.