New Baltimore Mini Storage

I have had units there for twenty years. For two years I have kept a credit balance on my account as that was the rate two years ago and I wanted to be ahead a month. They recently raised the rate again, but I paid the full amount September 2, 2015. Imagine my shock when I went to my units and found them locked with red locks. The person on duty took the locks off, but no explanation was given other than it was a computer glitch. How can an account with an over payment be confused with no payment? I was charged a twenty five dollar late fee and sent a letter stating I didn’t pay the rent and if I didn’t promptly pay, the next letter would say they were selling my stuff. I have yet to get an explanation that makes sense, or a letter of apology acknowledging the mistake, or informing me of the refund of the late fee to my account. I have called and left a message and visited the office three times. I can’t get an answer or a confirmation that the late fee has been returned. Also the facility is a mess. The pavement is full of pot holes and the trash facility is gone, yet they raised the rent. There are vehicles in front if my unit and it appears they put profits ahead of taking care of the facility. There are 30 red locks in just the one part of the facility. I just don’t believe I am the only one they are trying to illegally and unfairly take possessions from. I paid the rent but they locked me out and have now made the first move to take my stuff. I don’t think it is right but so far no one has set it right. The man who wrote the letter did take the locks off and he has been nice, but to my knowledge, the issue has not been rectified. I tried to call two different numbers this morning to leave another message, but all I get is a fax machine noise, even though I called the phone numbers listed. I don’t know what is happening regarding management over there, but I do know that in twenty years of having storage units there, until now, no one has had trouble in not mistaking having a two hundred eighty dollar credit for non payment. As a footnote to my review, I got a call today that they are removing the late charge and sending me a letter that my account is fine. Haven’t received it yet, but I’m told it’s coming. I’m still wondering how this could have happened, and I had a receipt acknowledging payment September 2^nd and that didn’t keep them from putting locks on my units and claiming non payment. I’m not sure what good a letter will do, but I requested it in case they do sell my stuff at auction. This has never happened to be before. It’s not typical for a business to cash a check, give a receipt, but then claim non payment while a two hundred eighty dollar credit was on the account too. At least I think they are fixing it, but how do I know it won’t happen again? I plan on moving my things out of there.