Budget Blinds

I wish I could say I have been happy, but I really have not. Here is why:
1. Slow communication
I dealt with Sally who was slow to return emails sometimes forgetting to respond back to me or finding out answers until I email her a second time. So it took ten days total to get an answer to what should have been a pretty simple question.
2. Incorrect Information and not Informing Customer.
When she came out she quoted me a time of 2 – 3 weeks for the shades and said it would be longer for blinds. She said they could do two different installs since some shades were for a bedroom and we were expecting company. After 5 weeks and no phone call I emailed her. It took her ten days to get me an answer (after I sent a second follow up email when I didn’t get an answer) and tell me that they will be doing one install instead of two. She says a part for my shades was on back order. Well… that type of communication would have been appreciated up front verses me having to call and find out the information myself.
3. Incorrect time window give.
We were given a time frame of 2 – 3 weeks for the shades to arrive and it took two months (Order placed May 20 and installed July 20^th).
Install went okay. They arrived much later than the window given, but the installer apparently had a hang up at the previous job. I just wish I would have gotten a call saying he would be two hours later than what we were originally told.
The blinds themselves look nice. The basement door I am a little disappointed with as we will probably watch movies in the basement and might want it dark. Sally seemed to think I would have good black out, but light leaks through the window on the door as the installer could not get the shade flush to the window. The installer (Matt) suggested that I tint the window. It wasn’t something I would have thought of doing. I am sure I payed extra for the «black out» version of the honeycomb shade we chose. Oh well… now to find someone to tint that window.

We moved into our new home and needed to get blinds, so we ended going with this company since the builder provided a referral ad in our welcome kit — this was definitely a mistake and lessons learned. Unhappy with the overall installation experience — they started out with the incorrect measurements so door treatments had to be reordered, causing another setback of a few weeks. The installers ended up creating several unnecessary screw holes into our doors and window frame, which had to be replaced and/​or repaired by the business owner. The second go-​around of installation also had missing items and the owner blamed his supplier as if this was an excuse to share with us. As a customer, we don’t care who the suppliers are and shouldn’t — bringing us into the dilemma of your business relationships is unprofessional and gives customers a negative customer experience. We requested compensation for the horrible experience and got turned down.
All in all, we regret not going to Home Depot for window/​door treatments and will never use this company again.

Unhappy with the quality of the materials, the products, the selling tactics, and the customer service. While they seem like nice enough people to your face, it certainly didn’t feel as if it mattered whether or not I was satisfied with their product and service. They made the sale already, and I was locked in. I liken this to having a large group at a restaurant and having the mandatory tip tacked onto your bill – regardless of whether or not your party was treated well. For as much as I paid, I was quite surprised to end up with window treatments that felt no better than the stuff one can pick up at Home Depot, Lowe’s, or online. What I purchased wasn’t supposed to be temporary, but I’m honestly not sure that these things will last. When it’s time to replace, I’ve already decided to go elsewhere.

Unilocalers, Although this address is closed, they are still in business. They just don’t have a physical location anymore because they come to your house instead of having you come to their business.
I used Budget Blinds on plantation shutters, wood blinds, roman shades and honeycomb shades in our house and have been SUPER happy! Wayne came by and carefully measured all of our windows and we had a great fit on all of our window treatments and we’ve been very pleased!

Once I bought a new home — one of the first things I needed were blinds. I felt so open and exposed with nothing covering my windows! Not to mention it was a royal pain in the ass to try and sleep in with bright sunshine filling my bedroom on weekend mornings.
I decided to try Budget Blinds on a recommendation from a friend.
The guy who runs the local office came out to my house one Saturday morning — he brought a boatload of samples with him. After giving me his traditional canned overview of their products — I then sent him off to measure and count all of my windows — while I perused the samples.
I ended up going for a composite material — in a white color, with a faux wood grain look to it. I had 21 windows to «blind,» including a Sliding Glass Door.
A couple of weeks later — I had taken the day off to stay home and have the Builder come in and fix a few things — it was a Friday when we had an ice storm — wouldn’t you know it — every one of the Builder’s little contractor minions called and canceled on account of the weather. A few minutes later, the phone rings, it’s Budget Blinds calling — wanting to know if they can come over and install my blinds which arrived late yesterday. Yayyyyyyyyyy! My day won’t be wasted after all.
So I tell them to come over — their only request to me was to make sure I salted the front walk so the delivery/​installation guy would not kill himself on the front walk.
It took him about 3 hours to install everything — and it all looks great! I’d recommend Budget Blinds to you!