Hamilton Chevrolet

April Wood is our «go to» girl for all of our automotive needs! We’ve purchased I our last 8 cars from her and wouldnt go anywhere else! She always treats us like family! My husband and I were going to purchase a new ford with his cousins discount when we ran into April at a party. Upon meeting her I mentioned that we were looking to purchase a new taurus. She asked me to consider a malibu and would I meet her for lunch so I accepted and I have been driving chevys ever since! Ive had 4 malibus and now drive an equinox! My husband has had 3 silverados! April is the very Best!

Jack is so great to deal with, he has taken care of me when my Saturn got all the recalls and also now the new issues. I called ahead they gave me a loaner while they have my car, they have done this every time for me. I normally don’t trust dealerships but I trust them.
I even brought my moms dodge to get fixed here. It was funny 16 spark plugs to be changed I know the boys had a good laugh with a dodge at a Chevy dealer and 16 spark plugs.
I will never go anywhere else to get my car fixed.
I can’t speak to the sales side as I have not had any experience interacting with them yet.
I did not buy my Saturn from this dealership.

I had nothing but a great experience here! Jack is awesome! He was constantly communicating with me and updating me about my car. A decent amount of issues were wrong with my car and I am walking out with a decent price to repair everything. I was weary since I have never actually gone to a dealership for issues with my car but I have nothing but good things to say about this place!

They don’t even deserve one star.
I live 175 miles away from Hamilton Chevy. I found a car listed on auto-​trader 2 weeks ago that I was interested in purchasing. I emailed Hamilton immediately at got a auto — response from a salesperson named Tammy Keith stating she would respond to me as soon as possible. I never heard back from her. In the mean time I left her 3 voicemails and sent 2 emails over a period of a week and a half asking if the vehicle was still available and any information. No response.
I finally called back and spoke with another salesperson today after along holiday weekend. He (Brooke) confirmed they yes the car was still available but the manager had been driving it back and forth to work so the mileage is not the same as listed. I asked for updated mileage count and pictures of any exterior damage/​scratches. I explained that I was already frustrated by not hearing back from Tammy. He was very nice and I felt that I was finally being helped.
I was wrong.
After not hearing back from him, a few hours Later I finally called again. About 30 minutes later he sent me pics of some scratches and an updated odometer count — almost 4,000 miles more that what was listed on auto trader! I said my family and I were still very interested and asked if he work with the price as mileage was more than advertised. And now it was closer to the end of the warranty. He said he would ask his sales manager and get back with me. I also asked if he could help with any paint fixes with the scrapes.
Once again, I never heard back.
I called several times tonight and left a few messages. I even had the salesperson paged but never heard back from him. I finally sat on hold for several minutes while he was «on a call» only to finally speak with him because I would not hang up. Obviously he was avoiding me. He said the manager said there was nothing they would do for me. I was dumbfounded.
Not only was I disrespected as a customer but they misrepresented on auto-​trader. You lost a good customer, Hamilton Chevrolet.
Jeanie

This has been the worst experience with a dealership i have had. Have not had the car for even six months and so far the air actuator has gone bad and now the transmission. Wife was quoted $ 3000 to fix a broken wave plate in the transmission. You can have a brand new transmission put in for that price. You would think for having the car for less then 6 months the dealership would offer a better price then that. Took a chance going to a Chevrolet dealer and that was a mistake. I’m sure with the track of the experience we have had so far, that we probably won’t hear from anybody regarding this. Now i have a broken Chevy Malibu that i just bought that i cant afford to fix sitting in the driveway. Thank you Hamilton Chevrolet.

Poor business practices
I called the service department and had a question before bringing in my vehicle, the lady was unable to help me over the phone and went in search of someone else, after being on hold for over 5 minutes she said she had Scott available talk to me and proceeded to transfer me to his line, the phone rang until I got his voicemail and asked me to leave a message. If she had told me in the beginning that I would need to be called back I wouldn’t have wasted my time sitting on the phone and gave her my number, this is just poor customer service, poor attention to detail and basically a service department who does not care about their customers. If I can’t get good service the first time I contact them on the phone, they won’t do a good job when I show up with my vehicle.

Unlike my previous vists, I had to wait for 10 minutes before anyone would even talk to me. When I came to pick my car up, complimetary car was not done. Everytime I came in before, they did it for me.

After I got my car back there was a deep scratch on the driver’s door handle. I emailed them about the issue, and 6 days later I heard no response so I left a message… It has now been 2 weeks later and still nothing.
I was such a loyal customer, until now. In fact, my family has bought 3 new cars in 3 years from them, and everyone goes here for routine maintenance.
I’ll make sure to tell them to stay away.

Purchased a 2014 Chevy Cruze
I was blown away that $ 200 was charged for 7 minutes of plastic along the side of the car. I didn’t even want to take the car home. After going back in to talk with my salesman and financier; I was assured they would «make it right».
When «pin striping» is offered, PAINT striping should be the only kind offered. Paint is TRUE pin striping, not cheap tape that can be purchased at any auto parts store.
It was all made right within a few days and I am now satisfied with my experience.

Came in with a flat (punctured) tire and the guy hooked me up! Suggested filter changes due to some water/​filth damage and it cost me only $ 60sum (for the tire fix and two new filter). Jim was my consultant and he was very nice & helpful! I don’t frequent this area often but, would def suggest this dealership! Thanks!

I came here for work on my Saturn since the Saturn dealerships no longer exist. I was told to go to Buff Whelan but I chose to go here since Hamilton is closer to my house. I was not impressed. There are not many signs telling you where to take your car or where to wait once it is in the bay. And I walked around for a while looking for someone to acknowledge me or tell me where to wait for someone. The service writer I got seemed very aloof and not informative. I had to ask questions that should have been provided to me. And when I picked up my car, I was told something else was wrong, but they had not called me to properly get it fixed, they just tied a zip tie to it and called it a day. I would have preferred to pay the additional funding to get it fixed correctly while it was already in the shop. And to top it off, my service engine light came on (it was not on when I dropped it off) and they didn’t seem to acknowledge that. Next time I need work, I will take my car somewhere else.

Ok guys and gals never take your car to Hamilton Chevrolet in warren. They repaired my car sometime back and never screwed my engine mount back on. Now when I explain this issue their resolve is to half do it or charge me 1000. #Asinine

I only gave 4 stars, b/​c 5 is perfect & I don’t think that’s possible for anything. But anyways, I took my 8 month old car to Hamilton b/​c the power steering was acting up and I already had two other ppl look at it and they said nothing was wrong. (i didnt buy my chevy from their dealership) The service dept was great! Very efficient and great at giving me the best answers and service on anything. They had to keep my car for 2 days to wait for parts and replace so they hooked me up with a rental and took care of everything. My car was fixed on time and they washed it and I was very satisfied. I think his name was Jack in the service dept., he was great! I will be taking my car there from now on for everything, including oil changes. P. S. their new lobby/​waiting area is amazing too. Fresh popcorn, H2O, comfy chairs, free wi-​fi & the tigers game on. Everyone was so nice there!

My mother took her new pre-​owned vehicle there to have it detailed. Left it there all day. Went to pick it up and it was just as dirty as it was when she dropped it off. The following day I took it upon myself to spend a few hours detailing it and when I cleaned the interior windows, I found that even the windows hadn’t been cleaned at the dealership. They did NOTHING.
The assistant service manager was very nice and accommodating and refunded her money, but the fact that this happened is very frustrating.

After a so-​so experience at Mike Savoie, I decided to take my business elsewhere.
I found myself at 14 and Mound at Hamilton Chevrolet. Now thus far I have YET to have a bad experience although my mom had an «interesting» experience.
I had to take my car in for some routine maintenance and dealt with Terry Williams. He explained to me everything that needed to be fixed and how much it would cost. He was very adamant on keeping the lines of communication open and told me that when I came to pick up my car it was important that he was there so we could meet in person. Now that is enhanced customer service. The prices weren’t outrageous and the car came back good as new.
Because I am me and not my mother, I will leave it to her to Unilocal about her experiences.
I would recommend this dealership to anyone who owns a Chevy– even if you didn’t buy it from here, you may want to get your car serviced here due to the personal commitment of it’s sales staff.