Elite Tree Service

If could give this company zero stars I would. By far the worst customer service I have ever dealt with in my life. I had them out to estimate what it would cost to remove a fairly big Willow tree in the back of my yard. The estimate came in at 1,500 dollars which seemed like a pretty good deal considering the other company I was negotiating with was asking for about 500 more dollars. So, Elite Tree tells me they are going to be there on Friday no later than noon. Noon comes around and they are not here, no call, no text, nothing. It gets to about 12:45 so I call them and they tell me they will be out in about 2 hours. I tell them this will be fine. Two hours go by and I get a call saying they’re working on a huge $ 5,000 job and they won’t be able to make it until Monday. As you might think I am not in the best mood at this point considering part of the tree has fallen on my shed from a storm (the main reason I am having it removed). Monday rolls around, and I get a call saying they can’t do it for the estimated price of $ 1,500 anymore. The boss Roger (who was a total jerk) tells me that his partner underestimated the job and just can’t do it for that cheap. I ask what they want for the job then, and he tells me another $ 500 to complete it. At this point I am fuming, but I agree because they are already at my house, and I really want this tree off my shed, and out of my yard. About 15 minutes later my girlfriend calls me and tells me that they’re leaving, and I think to myself didn’t I just agree to their price increase??? Why would they leave? You would think they would at least call, or at least text me… That would be mildly considerate considering my experience with this absolutely dreadful company. But no, they didn’t call, or text. They just left without telling me. After I tried calling twice I finally got a text back saying that the boss decided it wasn’t worth it, and he was sorry. AVOID THIS COMPANY AT ALL COSTS!

We hired Elite to remove two large trees and they were very punctual and quick to do do the actual tear down. They stated they did not have the proper stump grinder with them the first day to grind the largest of the two trees and would be back. The stump sat there for another week and they only showed up after we hounded them about it. They finally came to grind the stump and left a giant pile of mulch, roots and dirt in our front yard. We called them wondering when this giant pile would be removed and they stated it was our responsibility, as they didn’t have anywhere to take it. If we knew this service for which we paid cash for would leave us with a giant pile of nonsense, we wouldn’t have hired them in the first place. Devil is in the details, Elite. Epic fail.

Found these guys on Craigslist. Contacted them by email. They showed up the same day to give an estimate. The tree was in a difficult spot between two garages. They did a great job bringing the tree down and cleaning up. I had them come back for another tree I need taken down. I will be recommending them to anyone that needs a tree service at a fair price.