SS Custom Cycle Inc

I ordered a real deal exhaust, Cobra fuel controller and retro round air kit from SS customs about a year ago’ for my 2014 Yamaha bolt. great service and prices that I couldn’t beat anywhere even with shipping included. shane is very easy to deal with, he showed genuine interest in my project, and answered all my questions. I’d highly recommend ss Custom Cycles.

I’ve never dealt with a more difficult company to do business with. It was by far the worst online experience I’ve had as a consumer.
I attempted to purchase an air cleaner for my Yamaha Stryker. At the initial onset of finding SS Customs, I was extremely happy because its difficult to find unique aftermarket parts for my bike.
I called to Shane to discuss the product i was interested in then I submitted my order via SS Custom’s poorly designed site, which primarily consists of unsecured free form text boxes. I received an email from Shane notifying me that my order was canceled because my credit card billing address did not match my mailing address and the processor he uses doesn’t allow that. I explained to him that I have two places of residence and then he said the IP address for the CPU that I placed my order from did not match my shipping address because I was at my other address at the time.
Unfortunately Shane doesn’t understand that the IP address is tied to the server not the physical location of the CPU and since I placed the order from my work CPU, it showed the location of the server.
I called SS Customs to try work through the ordering issues but found Shane to be rude and unreasonable.
I shop online regularly and I’ve never had any challenges ordering from any site from Amazon to Low & Mean or other local businesses.
My advice to Shane is to get PayPal where the payers info is already verified.
Avoid this place! I can’t recommend SS Customs.