Planet Fitness – Wappingers Falls

I wrote a review last year about how the gym went down hill. But now they have improved quite a bit. The gym is constantly being cleaned which is great the elliptical machines are old and out dated the tv controllers are all broken and also the tread mills are old and out dated looks like to me the staff only cares about getting members and cleaning. The staff that works there are improving I wish they were happy smiling saying hello and good bye I would still say crunch is much more updated and the staff much better but this planet fitness is so close to my home if it wasn’t I’d be at crunch fitness gym

It used to be a really great gym but since Corporate has taken over it has gone down the scales. Most recently, it has been freezing in there, making it very uncomfortable, The excuse has been that there is something wrong with the system, we can’t control the switches, oh thats the way it goes. Not as cleans as it used to be either. Almost time to think about a different place to go. Even the old Poughkeepsie YMCA was bettr than this.

I agree with Linda R. Canceled membership years ago, looks like things have not changed, got worse. Too bad. It’s a great location, but I had the same complaints. Staff members are extremely rude, childish and judgmental, its not clean, and the meatheads dominate the place ²⁴⁄₇. I quickly realized that I am better off working out by myself at home — had good reports from Gold’s Gym, however.

Very friendly staff — signed up for just the summer and it’s a great gym — happy that it’s ²⁴⁄₅ and 7a-​7p on the weekend. Comfortable and clean environment. They also have a data to help you avoid crowds — a huge plus. It’s 3:30pm and it’s practically empty.

As a PF blackcard member, I tried this one because it was convenient but I don’t think I’ll return. The air was barely on and the gym smells overwhelmingly like a high school locker room. If the air were higher it might not be such an overwhelming stench. Makes me think it’s not that clean. Like I said doubtful I’ll be back here again. The lagrangeville location is so much better.

The worst location in Hudson Valley! Looks like management believes they are running a prison, not Planet Fitness franchise. I would recommend entire staff to go trough basic customer service training, safety/​liability training and also brand compliance class, since none of them really knows or understands what Planet Fitness brand stands for. Their practice of selective policies application is simply discriminatory and illegal. Lack of scanner at the front desk wouldn’t be so much of a problem for guests from other locations if staff tried to be a bit more polite while barking at customers.

So I went to work out on New Years Eve and took my son with me. I thought my membership included guest passes. When I asked the girl at the counter for a guest pass for my son she was so rude. She said, «your membership doesn’t have any guest passes,» as if she was really annoyed by my presence. She seemed really bothered by the fact that I was asking for help and information about my membership. Isn’t that what she’s there for? When she was done with her attack of rudeness another women came over and was equally as rude. I’m sorry you had to work on New Years Eve but a little professionalism is definitely in order.

I would have given this gym a 4-​star, but in the summer of 2014, they had switched ownership. Meaning, that they had removed essential equipment including the barbells, as well as some flat-​benches and heavier weights — this places significant limitations on those who wish to seriously workout.
That said, if you are a beginner /​novice individual, then you will unlikely notice the difference.
THE STAFF are not as engaging as they should be, but for $ 99/​year membership, I expect that low wages are how they keep their prices low. However, cracking a smile every now and then makes a HUGE difference.

I canceled my membership over the phone in April of 2014. I was told I didn’t have to do anything else. The person on the phone even said I would be missed. I recently reviewed my billing statement from my bank. It is now September of 2014 and they have been billing me monthly since April. The customer service at corporate is awful. I would never sign up for this gym no matter how low the monthly payment is, because now I’m out $ 120.

Not a gym for strength training. Ok for cardio. Spend the extra money and go to one if the larger gym where fitness is taken serious.

Two stars because it’s close to home and cheap. Can’t beat $ 19.00 a month for a membership that includes tanning. Now the issues: god for bid a girl goes into the free weight section downstairs or in the back. You get death looks and the meatheads literally won’t let you on the equipment. I was told once that I was in the way and it was for bodybuilders only. Lmao. Really?! You’re no bodybuilder jerk!!! Then there are the rude people who work at the desk who judge with their looks. I over heard one of the girls talking to another girl about a heavy set woman who came in. Hmm thought this was a judgement free zone. I can’t count how many times I have had to get redressed in the tanning room and go out to the front desk because they didn’t set my bed time. Check in takes forever when there is a lot of people. Ummm why can’t I just scan my own badge and walk in. Why offer pizza. This is a gym!!! Pizza is not heathy. Maybe offer fruit and veggies a free water. They seriously need to expand!!! I can never get a decent or complete workout in because there are waaaaaaay too many people. Again too many meatheads in the free weights just standing around talking about what they can bench or what supplement they’re taking and won’t move. They make you feel so uncomfortable. Today was the kicker. I got yelled at for doing push ups. Push ups!!! I was in the corner by the ab machines and I was told I can’t do push ups in there. I was told to go on a mat. Ummm the one mat you have back here is taken by the high schoolers just sitting on it texting and chatting! I then moved to the dumbbells in the corner and was told I couldn’t do them there either. Then I tried weighted lunges and was told that wasn’t allowed either. What caaaaaan I do?! After today I will def be looking for a new gym. It def isn’t a place where I can do what I need to do for my fitness level.

I have had several great experience at Planet Fitness! People are very friendly when you enter and leave the facility. They are really wonderful! The gym is clean and has a no judgement zone which is great! People can really feel comfortable there. I like that you can tan and get a massage after your hard workout. The price is extremely inexpensive yet they do maintain a very nice place to sweat it out! I’m not sure why a work out facility offers pizza or bagels but I do think offering your customers something extra once in a while is great for retention. The more your give the more you get! :)

Not a bad gym at all. It’s pretty clean, lots of cardio equipment — ellipticals, treadmills, bikes, stair climbers, and so on, so the few times I’ve been, there’s never been a wait for any of these. Small amount and area for free weights, but it’s usable. Lots of weight machines and circuits as well. Locker rooms are pretty clean. Beginning to show its age.

Completely incompetent front desk staff were more into flirting with each other than trying to help a new customer. After 10 mon said the system wasn’t working and I’d need to pay the $ 20/​day fee to use the facility. No thanks Planet Fitness!

Can’t beat it for 19.99 a month. They’ve expanded this particular location which was a good size to begin with. Now they have a bigger circuit area. I like having a black card membership so I can go to any of their locations, just wish they would make it easier to check in, I preferred it when you could just send scan your card. All the locations should have the same simplified process.

Staff is friendly, and the gym is CLEAN. For only $ 20 a month, this place is a steal.