Warrendale Appliance

Customer service is awful. I have a receipt for an extended warranty that I bought at the time of purchase. I needed a repair on the refrigerator but they refused to honor their receipt. I had to pay $ 600 for a repair that should have been covered by the exteneded warranty. I wanted to support their small business, but I would not recommend them.

Our refrigerator broke down, and we wanted to shop locally, so we went to Warrendale Appliance and bought a new refrigerator from Allen. The new refrigerator is nice, was delivered on time, and the price was good, but Allen, who owns the place, needs to improve his customer service skills.
We paid to have our old fridge removed, and an extra $ 25 to remove the one in the basement. However, the delivery guys told me that they would need to come back another time to remove the basement refrigerator because they had to go on to their next delivery.
This was not a big problem, but the customer service from Allen was a big problem. When we called to schedule the removal (for the second time), he said that he would call back in 10 minutes. He never called back. The next day, we called again, and complained that the delivery guys should have just taken out the basement fridge when they were here — it wasn’t our fault that they had to move on to their next delivery. Allen actually hung up on me!
I called back again, and just asked for a refund of the $ 25 we had paid. We will just keep the old fridge in the basement as a place to store stuff.
All in all, I’m not sure I can depend on these people to offer quality customer service. We did buy a 5-​year warranty on our new refrigerator, and Allen offered us no sense of security that they will be easy to deal with, if we do end up having to use the extended warranty they sold us.
Disrespectful attitudes toward customers (for even the smallest of problems), such as the one displayed by Allen, compromises the survival of small, family-​run establishments.
Update: 3÷23÷2016: I just received a reply to my previous posting written by Warrendale Appliance. Their failed attempt to rewrite the course of events that transpired during our unprofessionally appalling experience as his customers, when added to the preponderance of negative reviews listed on this site (one star ratings) only solidifies the accuracy of my review and it only gives potential new customers a reason to pause and reconsider their patronage of such a disrespectful and unresponsive business. Sad to see local merchants not truly value the patronage of residents of the community. Potential customers, my humble advice: go somewhere else. End of the story.

My washing machine broke so I decided to buy a washer/​dryer set. I was told by the salesman that because of «state law» they cannot hookup the dryer vent, and gave me a card for a company that does this.
Over the weekend I was telling this to friends, and they said that was crazy… they bought a dryer recently from Best Buy and they hooked it up without a problem. I called Warrendale back and told them this, and they went into a whole story about home insurance, fire hazard, etc. and that they had called Best Buy and asked them about a specific law and that Best Buy confirmed they do not install.
Ok, so I went ahead and called the installation company who wanted $ 50 to just walk in my home and give me a quote, and they would not quote an installation price range over the phone, so I had no idea if I was dealing with $ 100 or $ 300 or more. I decided to call both Home Depot and Best Buy who asked me questions about my existing vent and confirmed they do the whole installation, including the dryer hookup without problems.
So at this point, I decided to cancel the order and buy from Best Buy. I called the store and they argued with me that I was making a bad decision, and told me I had to come into the store to process the refund. I asked if he could do this over the phone, and his reply was a flat «absolutely not».
When I went into the store, the sales clerk went out back, came back and said the owner was the only one who could process the refund and I’d have to wait. I stood there, waiting for 15 minutes before he came out and processed the refund.
I wanted to give my business to a local store, but they just made it too difficult. The sales person was nice enough, but the owner was pretty rude and clearly annoyed that I was challenging the information they gave me, which turned out was incorrect. I bought from Best Buy (with a 10% discount after opening a store card) and they installed both the washer and dryer without problems.

I have purchased an entire set of kitchen appliances, and a washer and dryer set from this store (the purchases were one year apart). The sales people are very blasé, and just don’t seem very interested in their customers. I actually wonder why I went back the second time… I suppose it is because their prices are pretty good, and I happen to like buying local.
Their customer service is appalling. When the door on my less-​than-​one year old dryer started to fall off the machine, I called Warrendale to ask about a service call. They said that they would initiate the call for me. A week later I had heard nothing from a repair person or Warrendale, so I called Warrendale back. There was no record of the call and no service call has been entered in my name. This new guy I spoke to said he would initiate a service call.
It week later, no service call. So I went to the manufacturer directly (Electrolux, which hasn’t worked out very well either.).
Don’t buy anything from these guys. Don’t buy from the big box stores either, but don’t buy from these guys. There are lots of little appliance stores around who deserve your business much more than these guys

Very nice working with this dealer.
5 Stars!
They were able to beat Best Buy’s prices and even had rebates available.
I had purchased three major appliances with Warrandale…
One, a (Frigidaire Gallery). failed after just three months of ownership. The compressor just stopped. I contacted Warrandale and they arranged to get me a new Refrigerator within days, rather than the compressor replaced.
Nice to have a local appliance dealer who goes above and beyond as well as great prices.

Worst service EVER! They don’t LISTEN!!! Owner/​President has NO idea what he is taking about! He ordered the wrong appliance. The delivery company cancelled after waiting a whole day and when they came the next day, they dropped the fridge on the hardwood floor, making a huge gash! Installation on stove top… scratched granite counter… didn’t fit in existing cutout… Owner/​President never told us that we needed to have a plumber come by before dishwasher and fridge were delivered! Just a mess to deal with! Still having issues with ice maker in fridge… Decided to go directly to manufacturer — much better service and help!

After shopping around online, and at Home Depot and sears, we purchased a GE gas stove with Warrendale. Price was as good, and possibly better, when you factor in travel. Also, why nickel and dime when you can keep the majority of your money in town? I even almost set the place on fire testing out some of their electric ranges, and they still let me back in the door the next day I returned.

WORST CUSTOMER service EVER!!!
I called to schedule an appointment for a refrigerator door repair… The man wanted me to pay BEFORE even making an appointment… then he proceeded to tell me that «its usually the customers that cause back up with repairs.» The man was RUDE and condescending … I’m surprised that place stays open… So much for helping out local business!

POSTSCRIPT: I GAVE UP ON RECEIVING A CHECK IN THE MAIL AND MY CREDIT CARD COMPANY ISSUED ME A (permanent) $ 25 CREDIT AFTER I OPENED A DISPUTE.
This started out being a difficult removal and installation because of unforeseen problems on my end: the old machine which was there before I moved in did not fit thru the bathroom door, which I was unable to predict (even after measuring before shopping), & the water shutoff valve, which I believed was working, failed. When the 1^st problem arose, the deliverers struggled for quite a while to solve it, & finally the owner came up the street to help by removing the back of the old machine, which enabled it to fit thru the door. When the valve problem was discovered, the installers left for other deliveries while I got a plumber in to shut off water to related units in my bldg. so the installation could proceed. The installers returned the same day and then came the 3^rd problem, of the dryer’s power cord. They kept insisting I had specified they bring a 3-​prong power cord, and therefore that’s what they had brought, but when they pulled the old dryer away from the wall they found I was using a 4-​prong cord in a 4-​slot outlet. There ensued a controversy over the cord — I had in fact never specified what kind of cord I needed as I did not have the slightest idea, but I was unable to persuade them of that at the time. The owner resolved that they should use my power cord from my 35-​yr old dryer on my new machine, and assured me that there was no safety issue in continuing to use that old cord. They hooked up that cord to the new dryer, and left, taking with them the new (3-​plug) power cord, and leaving me with no new power cord.
During one of the phone calls to the store during this episode, I spoke with one of the sales reps who told me that I would need someone to come in and vent the dryer before I could use it. She offered to call me back with the number of someone who was somehow affiliated with the store who did that kind of work. When she hadn’t called the next day, I phoned to ask for the number. She was not at work that day, and I spoke with another sales rep, who gave me the name and number of the person who did the venting (and who was very nice). I voiced my concern about using the old power cord to him, and he said that the venting person could also swap out the power cord for me for a new 4-​plug cord if I liked. I said great, and went ahead & contacted the venting person who did those 2 jobs for me later in the week.
When the venting person came and let me know I would be charged for the new power cord, I called the store again to ask about this charge as they had walked away with the new cord that came with the machine. I was then subjected to a verbal attack by the owner who berated me for the amount of time the installation/​delivery company was going to cost them because of the protracted process on the delivery date. (I did pay for installation/​delivery, by the way, as well as tip each installer when they left. Further, I believe the installation company is related to the store itself, as one of the deliverers referred to the store owner as his boss.). He accused me of having insisted on the wrong cord to begin with, and then said that I had «demanded» that they send the venting man over to help me out. I finally hung up on him at that point, as I was unable to have a rational conversation with someone who kept making things up like that. «Demanded»???
I immediately wrote out a check in full to the nice venting man and was washing my hands of this company when I got a phone call about 10 minutes later from the saleswoman who told me they checked with the salesrep who originally sold me the units and that he recalls that I did not know what kind of cord I needed, and so he had assumed I needed a 3-​prong because I had said it was an old machine. Because his faulty assumption was at the heart of this issue, they were going to refund me by check what the venting man had charged me for the new 4-​prong cord. When 2 weeks passed, I called to follow up on the check, and the owner informed me it would take some time as he had to receive and put together the information from the installers and the venting man. Another 2 weeks later and still no sign of the check.
I hope I receive that $ 25 check, if for no other reason so as not to make a liar of the nice saleswoman who called me to acknowledge the error and offer the reimbursement.

I just purchased a washer with Warrendale and was very pleased with the whole process, research, pricing, delivery and installation. It was great to do everything viavphone and online! I recommend!

This should have been a simple transaction– I have a washer and dryer delivered and installed, Warrendale is paid for this service, everyone happy. Instead, Warrendale is paid in full and I have a washer and dryer that is NOT installed. How did that happen? Well, the delivery guys showed up with the washer and dryer, placed it in a confined/​defined area, and just as they are walking out the door announce «we didn’t install the dryer vent on the dryer» I’m completely taken off guard at this point and confused — hadn’t Warrendale agreed to install the washer and dryer? Had I not asked, more than once, in the store and on the phone «do I need to do anything else — will you guys be completely installing the washer, dryer, everything?» It’s not a trick question — it’s a straight and simple question and it’s a great opportunity to say «yes» or «no» and a clear and simple explanation given and all the costs involved so I, the consumer, can make a clear and simple decision as to who I purchase from. Instead, I’m told at the last second, when it’s now too late «we don’t install dryer vents». So now I have to hire some other guys, $ 260 dollars later, to do a job that should have been done by Warrendale in the first place. The dryer vent tech, by the way, was in complete awe of the situation — he saw the brand new washer and dryer and said «I don’t understand, what am I doing here, they should have installed this dryer vent for you… you have everything, all the parts, you need to have it installed right here». He’d never seen anything like this in his entire career. The dryer vent tech also informed me that the indoor/​outdoor vent had been damaged and he would have to climb up a ladder and «push» it in now — I can assure you it wasn’t my husband or I who damaged the vent system — we didn’t touch it. It had been working perfectley fine, for years, before the Warrendale Appliance techs damaged it. It does explain why they wouldn’t install the dryer vent though, doesn’t it?
Owner did just send me a check to cover the delivery/​installation and the dryer vent tech cost. Although I appreciate the check, it was more of a battle than it should have been to get it and the lack of disclosure upfront is the main reason I would not buy from them again.

Thank you for the fridge boxes! They will make some kids very happy.

In response to Allen’s comment on my review — he offered me a $ 50 refund (not $ 125 as he claims) and a warranty only after he saw my review on Unilocal.The refund and warranty came with a catch though… I would need to remove my review from Unilocal in order to receive them. I chose not to remove my review and not to receive the refund and warranty.
My review remains the same — I do not recommend doing business with Warrendale Appliance.
Here is the comment on my review:
«Liz B, ( Unilocalers please read) We offered you the $ 125(for a service you declined because you could deliver and install the unit your self) and an 5year extended warrantee for your experience or a FULL refund. We have not heard from you since. I sincerely apologize for your experience with us. We work hard every day to improve our customer service and every single review is helpful. Please reach out to us if there is anything we can do to assist you in the future. We would love the opportunity to restore your trust.»

This review is «premature» and will follow up at another time. But I was looking on many websites and local sites for an apartment sized fridge, about 10cu ft. I studied all the prices, and currently I can say that the lowest price around was Warrendale, and their delivery fee to this town was $ 70, lower than other delivery fees. I also left a message inquiring about the product first, and received an immediate call back. So… so far, all stars available.
Will the product arrived damaged? Will it fail and then will I get a hassle to obtain repair? Only time will tell. The item is due Tuesday.
Will post later, but wanted to comment about them having the best pricing of the dozens of sites I visited.

DO NOT BUY FROM HERE! TERRIBLE CUSTOMER SERVICE.
I bought a washer 6 months ago and then a dryer 3 months ago. The dryer stopped working just recently and I called to let them know so they could honor the warranty. They set up an appt with a 3^rd party. That 3^rd party couldn’t come any earlier than a week. OK, not ideal, but I got over it. Now that week has come and gone and the service company did not show up. They claimed that they had the wrong address. They are both pointing fingers at each other for who messed up. I don’t care who messed up, I want someone to fix the problem.
You would think they would have been apologetic and offered to try to
1. Find an alternate vendor
2. Call and scream at the service company.
3. Offer to replace the dryer immediately
4. Offer to have my laundry washed, dried, and folded.
Did they do any of these? No. Instead they explained how their process worked and how they could not possibly be in error. I’m not interested in their process, I’m just interested in how they can make things right. They were not interested in doing so.
Seriously, buy at your own peril.

Everything that I would hope to find in a small business! After having problems with a large chain store over the delivery of our refrigerator, I contacted Warrendale. They were absolutely wonderful from the first person I placed the order with over the phone right through to the outstanding delivery company that they used. And the price was within dollars of what we were going to pay through the larger store. If we need any appliances in the future we will definitely go to Warrendale.

I went to Warrendale appliance looking for a few things for my parents for their new house, the owner, Allan, helped me out and gave me a great price for a 42 inch brand new LED TV, a Maytag stainless steel fridge, a brand new Bosch dishwasher, and a new glass top stove. all of the items were delivered to my parents house two days later in perfect condition. and before they delivered the appliances, a sales woman named Erica called me and told me what time and asked if it was a good time for me. Warrendale appliance is very helpful, and reasonable, the service was great. i will definitely be back to buy more when i get my own house.

I was in a rush to buy a washer ‘cuz I’m selling my condo and wanted to get it done… this place was nearby my work and had stackable washer/​dryer sets.
When the one I ordered turned up to be unavailable from the manufacturer he substituted a better one for no extra charge.
The people I spoke to in the store were fine, personable, reasonable.
I opted to install it myself and when I realized these things don’t come with power chords they didn’t give me a hard time, they just gave me an appropriate power chord.
Their delivery service leaves a bit to be desired, but the delivery guy was also good natured, even though he seemed a little overworked. They didn’t have those fancy appliance shoulder harnesses like I’ve seen other appliance places use, but … it’s what you get for moderate prices.
Give these guys a chance.

Sleezy place. Sold me a broken appliance. Avoid at all cost.

I went here to buy a new DVD player after getting zero service at the Watertown Best Buy plus I thought it would be nice to support a small local business.
I went in late on a Sunday afternoon. I was the only one in the store and did not feel pressured to leave just because they were about 10 minutes from closing, so that was a plus. I wasn’t even sure if they had DVD players since they deal with mostly large appliances (washers, dryers, dishwashers, etc.) but they did have a few. I had a few questions about picture quality, the difference between HD-​DVD and Blu-​Ray, etc. The sales person answered the questions to the best of his knowledge and even admitted that there was some stuff that he didn’t know. That kind of honesty goes over well with me. He definitely wasn’t pressuring me to buy anything. He might have even not cared if I didn’t buy anything, so I didn’t know how to feel about that.
Anyway, my 6-​year old DVD player was crapping out on me, plus I had bought an HD-​TV the year before (not from here). Also, it was the tax free weekend. I ended up buying a Sony BDP-​S350 Blu-​Ray player. I did some research after I bought it and the price I bought it at was comparable to most other places.
I got home, plugged it in… and it didn’t work. I got the menu screen to come up, but when I put DVDs in (including a brand new one) it couldn’t read the disc. I took it back a couple days later and dealt with the same sales person. He took out the broken one and hooked it up to a TV and put one of his DVDs in it and (to my surprise) it didn’t work in the store. He brought out a new one, pulled it out, hooked it up, and it worked fine. I haven’t tried the new one at home yet, but I expect it will work.
Was I super-​impressed with this business… no. Would I shop here again? Yes, I would give it another shot. I only wish it was open at 9am instead of 10am, but you can’t have everything.