Homestead Plumbing & Heating

Four years since my first review and I will reiterate that Marc and his team are the best. Super responsive, friendly, and professional. They have done all sorts of jobs for us, from installing a dish washer, to fixing a leaky sink, to double checking the results of a home inspection, to fishing stuff out of drains for us. If they can come by the same day you call, they will. Can’t recommend enough!

Call to have them come over and service my hot water tank.
The representative told me they are NOT taking new customers and I can only become a new customer by referral…
I am not sure how should I react.
Moving on to the next.

Although I didn’t actually receive service from Homestead Plumbing, I feel like I got a good idea of how they treat their customers. I own my first house which is a 1 bedroon 1 bath right down the street from Homestead. This is the first plumbing issue I have ever had, and like with most service related things, I looked to local businesses on Unilocal.
My toilet (remember, my 1 toilet) was clogged by a guest and I tried every trick in the book to unclog it and had no luck. I desperately called Homestead at 8am, expecting either an immediate answer or a quick reply as mentioned in more than one review as this was clearly a time sensitive issue. If I couldn’t get quick service, I needed to find a place to temporarily stay (or go to the bathroom in a bucket, which wasn’t happening).
I explained the issue to (I’m assuming) the secretary, stating that I would need someone to come either today or very soon to fix the issue. She told me I’d get a call back soon to schedule an appointment.
Around 1:00pm this same day I still had not received a call and called them back asking whether they would be able to schedule the appointment. The lady again was polite and took my information down again and said «ok, I’ll write down you called a second time.» What a waste of a half day. Any luck of getting an appointment that day was now shot.
Minutes later, I received a call from Mark. Mark talked in a degrading tone to me. You know, the kind of businesses that make you feel like they don’t even want customers? I told him what the issue was, and he said they couldn’t do anything for me today. Thinking they at least had an opening in a week, I asked them the earliest they could come. His response was «3 – 4 weeks» and I said that wasn’t going to work. He seemed annoyed with me, stating that he was giving me a «courtesy» call (almost in a «we didn’t even have to call you if we didn’t want to» way). I promptly hung up.
Waste of my time, and my toilet is still clogged with a giant crap.
I felt it necessary to post a Unilocal review warning anyone who is expecting a «prompt call», «very positive experiences», «promptness» and «5 minute call backs» which are all mentioned in other reviews and lead me to commit to getting an appointment with them. If this place was seriously booked for 3 – 4 weeks, the secretary should have let me know right off the bat.

Very responsive — and this was not for an emergency, just a couple of faucet installations. Ryan was professional and speedy (which counts for a lot when you are being charged by the hour!). Great attention to detail. Cleaned up and took away the old stuff.

I have had 2 very positive experiences with Tim. He snaked a nasty blockage in our kitchen drain and more recently came to address a leaky disposal. Turned out I needed a new one and he had it right on the truck. Lucky for me he was able to diagnose and replace in the first 30 minutes. I am not sure if they are competitively priced but they are professional, prompt and honest. I hate having to call the plumber but these guys make it easy.
PS you’ll never meet a plumber as cute as Tim!

When one needs a plumber, one expects a prompt call back after leaving a message, a clear answer on whether somebody can come by and when, a clear explanation of what is broken and what needs to be done to fix it, a quick conclusion of the work and a detailed invoice.
Homestead delivered all that and more — my thanks go to them for doing all the right things. Will definitely call them back if my burner or water heater act up.

Amazing! Called at 7:55 AM, left a message and within 5 minutes they called me back and said they would be over in 20 minutes. They were!
Two guys (Ryan & TIm) showed up — friendly, helpful and speedy. They got the job done and cleaned up after themselves.
Pricing is reasonable, service is excellent. Hopefully I won’t be needing them too often, but if I ever do, I would not hesitate to contact them.
Nothing beats local.

I called them to fix a leak from a broken pipe leading to a radiator. They showed up right on time and explained their rates before starting the job so I would not be surprized with an outstanding bill as other plumbing companies have done to me before. I was very pleased that they explained in detail what they were doing and gave me advice on some maintenance. They did the job in exactly an hour and didn’t try to milk more money out of me. I was very pleased and will call them next time I need any plumbing services.
The price was very reasonable.

Very professional and reasonable. Called them on a holiday weekend for an emergency water heater for a 3 family home. They found a way to get the job done right and for a very fair price.