Hilton Garden Inn Boston/Waltham

Staff was friendly but the hotel was unpleasant. I had booked the weekend to have fun with the kids. Kids and hotels equal a pool. This pool was suffering from a lack of care. I have a pool and quickly recognized the algae and slippery condition from a lack of care. I had to fish out four hair balls!!! Nasty. The pool toy container was a garbage can. I looked inside and there was garbage in the can along with some noodles. The room was outdated. I offer this review because It is my hope that the hotel will take this information and look to the future.

I stayed here a couple times back ~2014 and give it 3 stars for A-​OK:
— Clean.
— Super friendly and helpful front desk.
— On-​time wake-​up calls.
— Convenient location in the area.

3.5 stars but rounding down since it can be difficult to find parking close to the door, and their lot can be pretty scary during the winter months since it’s really dark due to the lack of lighting. Other than that, this is a solid hotel with a comfortable enough bed and amenities. They are right by my company’s office, so no complaints on the 5 minute commute I have. I liked that the walls weren’t paper thin, so I couldn’t hear my neighbors from my room. I also liked that this hotel wasn’t too big, and all the rooms are pretty close to the elevators. The lobby area is nice and modern, and I would definitely stay here again (just hopefully not during the winter months).

I’ve stayed here twice and it was fine– this time not so much. Problems with the AC, the tv, the bathroom. While staff was nice, they refused to check to see if my Hilton honors account was associated to the room (seriously-​lady said, «no I promise it’s ok.» Me «can you just check?» Her: «no, it’s ok I promise»). Surprise– it’s not on there. Went and has cheesecake and coffee for dessert while I worked and it was awful– and I’m not a picky cheesecake eater – I’ll eat any cheesecake. I didn’t even finish it, and I’ve never done that before in my life.

Rooms were very clean and the front desk staff courteous for the most part. The only disappointment was the poor room service. After letting the room service phone ring for 30 minutes, I finally gave up and ate downstairs at their bar. The bar staff were super courteous. Expected to pay about 2x the going rate for breakfast and dinner in their dining room. I have stayed their twice. The first time I had a very comfortable king bed. The second time I had two queen beds. These queen beds were without a doubt the softest I have ever seen in a hotel. It felt like I sunk to the floor when I went to bed at night. My back ached every morning when I got up. They have some snacks available for purchase downstairs behind the front desk at about 4 times the cost of what you can get the same items at a convenience store.

I was attending a multi-​day seminar and both the conference room and restaurant were teaming with flies. Just gross. In previous years, I’ve attended other events at this hotel and the experiences were great, so I’m hoping that they were just having a bad week

We stayed here for 2 nights during a weekend trip to Boston. We just needed a place to stay, nothing fancy. The rooms were very clean and were fairly up to date (the faucets in the bathroom kept coming apart but that’s not too big of a deal). The staff was extremely friendly, Daniel at the front desk on Friday night was one of the friendliest and most professional hotel staff members I’ve ever encountered. He is definitely an asset to the staff at the Hilton. It is also fairly easy to access Boston from the hotel. THere is a train station on the Fitchburg line that is an 8 minute drive from the hotel and a 20 minute train ride into North Station. The line was under construction on the weekends so the trains weren’t running Saturday or Sunday, but the front desk suggested we take an über (For around 15 dollars, which he let us know would be 25 $ if we called a cab) to the Alewife subway station to travel into Boston. Overall the trip was about the same amount of time and money as if we took the train in. This stay was great, I would definitely stay again. They have a small restaurant and bar in the hotel as well, I didn’t try it but if that is what you’re looking for they have that as well. There are also restaurants right across the street, as well as a 30 second drive to I-​95.

I am a Hilton Diamond member who chose to stay at this hotel during a recent visit to Waltham. The hotel is clean and the room was very quiet. Hilton Garden Inn caters to the business traveler, with all of the necessities (coffee, a pantry, comfortable beds, ample desk space). However, what made this hotel stand out for me was the staff. They were very friendly when I checked in and went out of their way when I left a packet of materials in their lobby the next day. One of the hotel staff drove the packet over to where I was working with my client immediately after I called to determine where I had left my materials. They were responsive and really went out of their way to accommodate me. Although I have typically stayed at another hotel near to this area, this will be my «go to» hotel when I am back in Waltham!

I stepped into the hotel lobby and was greeted with the greasy food smell. What is going on here??? It feels like a cheap diner. The smell, not aroma, lingers all day long. In the morning, once you walked close to the door you can smell the breakfast being cooked downstairs. It can become too much.
Upon mentioning this to the front desk staff, he said that the smell is an attempt to draw the customers to eat at the hotel restaurant. I do NOT think it works for me.
Aside from that, the hotel is wonderful. The breakfast staff provides great services with smiles.

Excellent front desk, we checked in and Daniel was friendly and very helpful. We tried the breakfast in the lobby and it was very good, I give it 4 stars only because I think the the older waitress could use some tips from Daniel with guest relations. I reveled with my two kids and we all enjoyed our room. To quote my son when we walked in «this place is fancy».

I stick with Hilton properties because of their reward programs. I have stayed at this Hilton Garden in three times now. It is a clean and it in a great location. The staff are friendly and there is free wifi in all parts of the hotel. The gym is reasonable and they have a pool but I have not used it.
They have room service until 11pm and the food decent for room service. There is free coffee ²⁴⁄₇ in the lobby and a coffee maker in the room. The pillows are soft and clean.
Short story — Clean hotel like most Hiltons with friendly staff.

The rooms were clean, cozy, and comfortable. There’s a bar and restaurant inside the hotel. There’s also a nice seafood restaurant across the street. Just 20 min outside of Boston; making the less than $ 100 a night stay well worth it. There’s a pool and gym. The staff is also very friendly and accommodating. There’s complimentary coffee and food in the lobby and keuregs in each of the rooms.

We stayed here a couple weeks ago. Very clean, and close to everything. Staff were excellent and very patient. Fair price and good food.
Pool was very cold, unable to use.
Room had nice furniture, but was very cramped.

Really nice people and nice service. Wifi is free in the bedrooms, so you
don’t have to sit in the lobby for the free wifi.
They are about ½ hour drive from Boston and Cambridge. A really good
value if you want to get to Boston. They have train stops about 10 minutes
away by car if you want to save a little on parking in Boston ($ 25 a day in
some places … ouch)
Also most importantly the toilet paper rolls of the top.
Free coffee & tea in the morning

Never again. The room was not clean but they did comp me a night stay as a result. The headboard had so much dust (actually dead skin cells from the last few guest I am sure!!) so I had to take a damp wash cloth and clean the headboard and end tables, lamps. The carpet had several pieces of black plastic all over which was gross. I was so tired from a long day that I decided to suck it up and not ask fro another room.
Have no idea about the restaurant since the unclean room made me decide to eat breakfast elsewhere.

I’ve been resting my head at the Hilton Garden Inn for the past six weeks or so for business purposes.
Location: If you’re looking to hang out in Boston, I wouldn’t pick this hotel. Although it’s relatively close to a train station (and I believe the hotel shuttle will take you there), it’s still not close enough — about 30 miles away from downtown. There are two restaurants and a gas station within walking distance, other that, you’ll need a car. With a car, there are restaurants, grocery stores, etc. nearby.
Amenities: There is a workout room, but it’s a typical hotel workout room with a couple of treadmills, an elliptical and some weights. There is a small pool (but no hot tub… bummer!). There is one of those pantry areas with snacks, drinks, toothpaste and aspirin. And they have room service. There is a twenty-​four hour laundry room (they will give you change to operate the machines at the front desk, but you have to provide your own dollar.) The vending soda machines accept credit cards. Wi-​fi is complimentary.
Rooms: I’ve stayed in three different rooms and they all had their oddities. Great water pressure in the shower (and a rainfall shower head) in some, not in others. Some mattresses are firmer than others. Housekeeping on the second floor is better than housekeeping on the third. All the rooms had a crazy toilet in common. The toilets have equipment that conserves water in the bowl but when you flush, it would sometimes make a horrible grinding noise that I’ve come to accept as normal.
Service: Outside of the restaurant, service is awesome. The front desk and maintenance personnel are exceptional — fast to respond and resolve any issue. I especially love Daniel at the front desk; he always has a smile and understands my lack of language skills after working a long day.
Restaurant: How much time have you got? You’d better have plenty because this is the slowest restaurant in town. And they are probably out of something you want. Hamburger? We don’t have any buns. Chicken wrap? We don’t have any wraps. This happened all the time while I was there. The servers are great and work to be accommodating but sometimes there are not enough of them and they can be a bit forgetful. After my first month, I stopped eating there. But if you get the food, it’s fine; similar to Applebee’s or Chili’s.
Oddly enough, this is a popular hotel for events and these locals party hard. One birthday party left behind a wall sign ripped off the wall and feathers strewn all over the hallway carpet. Another party was for singles over 50 and had a dance contest with trophies. One guy was dressed in a white suit and dark shirt, very Saturday Night Fever.
All in all, it’s a hotel. You can sleep and shower here safely. What more do you need?

Nice, clean place to stay. Far enough from Boston to be away from the crowd (we stayed over the 4^th of July) but close enough to be convenient.
The staff was great. The man at the front desk (I think his name was Steve) was especially helpful, giving us tips on using the trains and getting a spot for the fireworks.
Minus one star for awful pillows! That seems like such a silly thing to complain about, but they were seriously uncomfortable! Everything else was great.

For my 21^st birthday my father took me to the east coast, and I chose to go to Boston and NYC. We stayed in Waltham at the Hilton Garden Inn, which is not far from Boston at all (and about four hours from NYC). It was a pretty great stay!
We ordered room service on our second night there and it was pretty delicious (I had the fish and chips as well as a slice of cheesecake). The bar was pretty good as well, decently priced. I asked the bartender for a recommendation since I am newly 21, and asked him to make me something with vodka in it. He made me a sex on the beach; yummy!
Oh, and we can’t forget Steve at the front desk! He was such a nice guy!
The only thing that really stunk was that the pool was reeeaallyyy small. I was alone when I went down there on our first night, but the second night there was three kids and one other adult in the pool and it got crowded. Gym is nice!

This is about event service at Hilton Garden Inn. I have been attending monthly events at the Hilton Garden Inn for years and never thought the catering was good, but tolerable. However today it was unbearable. We had 80 – 90 people at the event with four dinner choices — vegetarian, chicken, prime rib, fish. I chose fish. It took over an hour to get my meal (despite preorder). Good vegetables, but the fish was an uneatable dried out something. Disgusting. Although I didn’t try the rib, I heard comments about the prime rib that it might have been suitable to sole shoes. I didn’t ask about the chicken, but there were many pieces left on the plates.
So — I will be back, because I have no choice, but I can only say: don’t go there to eat if you can help it.

Oh the adventures I’ve had here, and the adventures I’ve avoided.
King rooms have sleep number style beds that sort of kind of work, but don’t get excited over it.
TV reception is marginal, expect to fork up da bux for pay per view. How much? Tell them what they’ve won Johnny! $ 16.95 per movie. Really.
Great reception, okay bar/​restaurant. Breakfast buffet is decent as heck. I was snowbound here for a week once. I survived without going all Hotel Overlook on anybody.