H&R Block

Oh my goodness — just an awful experience. I had an appointment with the waltham office (confirmed by email) and no one was there except a receptionist who was rude at the beginning but then warmed up. My reason for going there was because there was a mistake on my 2013 taxes (I owed money) and I wanted h and r block to explain their mistake. Needless to say I had to leave without any resolution because the tax preparer didn’t show up.
Penny (atax preparer) did call me and we tried to figure out things on the phone.
The next day I figured things out and called the office. Receptionist #1 = so rude. He hung up when I asked to speak to penny. Next person I spoke to said no such person worked there. Next person finally left a message for penny.
Penny called back and said because I didn’t take out a warranty that it was my problem. I asked if they would compromise and got a rude NO.
FYI: this is my first post.
Watertown h and r group are much nicer.

H & R Block in general has been nothing but headaches, but this office in particular is especially incompetent. There was a discrepancy in my taxes that they had prepared. I dropped of the information I got from the IRS in June. A month later no word. I called and left a message — never heard back. Left another message (with a person) — never heard back. Finally complained to the manager via email and got a call back (not from manager, from tax specialist) She would look into it right away and get back to me. Weeks later — no reply. I have now left two additional messages over 3 weeks and have still not heard back. It is now November. I have dealt with multiple people there and almost each one is unresponsive or seems to have no idea how to deal with what should be basic tax issues.

I made a appointment and arrived twenty minutes early. They had me waiting a hour until I gave up and walked out the door. Here’s a tip H&R.turn off the TV in the office and hire more tax preparation people. Never again.

I would give this place zero starts if I could.
My husband and I are closing on a house and needed our tax return for the mortgage process quickly. We usually did our own taxes but considering the the situation we thought we’d go to professionals to ensure things were done right.
We went to this office and had our taxes completed the first week in February, talk about early! We had to show our mortgage broker proof that we paid our tax return and share a copy of that in order to secure our mortgage. I noticed two weeks had passed and the deduction for our taxes was still not made. I called the office and was told that was normal since it was early on in the process. I called again and was told that it would only be a matter of days. After 30+ days, my mortgage broker raised a concern that I might want to dig deeper here.
I got on the phone with the IRS who shared with me that our taxes had been rejected two weeks earlier because our accountant made an error with the date of deduction… was our accountant planning on telling us that???
I immediately called the office and our accountant was not in the office that day so we asked for Jim, the manager. First call he was «busy.» Second call he was out of the office. After the first two calls leaving our contact info (work #‘s, cell #‘s and a note to mark this urgent) and over 3 hours of waiting. no call from Jim. I called a 3^rd time and was told by that person that she would «stop him in his tracks» once he was done with what he was doing.
Finally we got a call back from our original accountant who came into the office to catch up on work. I can appreciate the fact that she admitted to her mistake and apologized… but that does not change the fact that this «mistake» could cost us a home.
I was promised that i’d get a call as soon as they received word that our return was accepted. It’s the next morning and I called the main 1 – 800 # and spoke with a customer service rep who confirmed that it was approved… so yet again, i’m doing their job.
In summary, they did not do their job, sat on a mistake, and even after apologizing are showing they either do not care or are incapable of dealing with this situation.
I might also add that Jim, the Manager has yet to call us back. As a manager that runs a division of a business myself, I would have been on the phone with my co-​workers client in a heartbeat, even if it was just to ensure all was taken care of. I am shocked at the easy disregard.
This place is a joke and is clearly unprofessional. Spend your money one on someone that can get the job done.