Valvoline Instant Oil Change

The service here was great — my first time, so I got out of the car to ask about what’s included in the service. The guy answered my questions, then handed me a coupon for $ 20 off my oil change. I also needed my AC checked, as it was just blowing warm air. They had a special over the Memorial Day weekend doing AC checks for free (usually $ 30 I think) — They hooked something up to the car and ran some tests to troubleshoot, asked me some questions, ran more tests, then the guy working on it MacGyver’ed a paper clip and something else into place to test a relay, had me turn it on, and the AC worked. He gave me the faulty relay plug and told me where to go to get a new one and how much it would cost. $ 6. He totally went above and beyond when he could have given me a half-​answer («I think it’s the relay, but you’ll need a new one to know for sure») and found a way to pinpoint a problem and the solution, and at no charge.
Great service. The only surprises were positive ones (here’s a coupon! Let us fix your air conditioner for free!)
Ridiculously positive experience.

They charged me extra for a filter, because I have a volvo, saying it was some special kind of filter. I have gotten numerous oil changes elsewhere and never been charged for a filter ever. It’s always included in the price. They also tried to convince me that I needed synthetic oil in a non-​turbo car. The only reason I’m giving them two stars is because I like the product. I got charged $ 50 for an oil change WITH a $ 5.00 off coupon. Never going here again.

Good service, fast and efficient. More money than I intended for a lof and rotation, but not having to get the kids out if the car makes it worth it. In and out in a half hour

In the past I have changed my own oil. I have been going here quite frequently over the last year for oil changes. Make sure to use a coupon. If you do, I think the convenience and time it saves is definitely worth it. So far in my experience, they have done a sufficient job with the oil change. As someone who knows a lot about cars, I want to warn people. whatever they try to up sell you, don’t bother because it’s probably not as urgent as they say. I would consider this a negative point but they have been polite overall.

I’m sorry to see that others have had bad experiences here, because I regularly bring two cars there and I’m happy with the service. Four stars for prices (don’t let them change your air filter, ok?).
Tonight employees Leighton and Jair were happy to take us even a couple minutes after closing. They also taught us how to do certain simple things, which one wouldn’t expect from someone that gets paid to do those things.

In the last year (once my vehicles surpass their free maintenance windows), I have begun to bring my car to Valvoline Instant Oil Change in Norwood, MA. I also go to the location in Walpole, MA as well depending on location and whereabouts.
First let me say that the convenience is what makes Valvoline Instant Oil Change worth it and if you combine your experience with a coupon, the value is OK. I will say the dealer price is a bit better because they will include a tire rotation, the only downside with most dealers (and in my case) you have to schedule your appointment and end up burning two to three hours for what should take 15 to 20 minutes. THAT is why Valvoline Instant Oil Change is worth a visit.
My issue: I have had TWO of the SAME incidents with both my cars where after the oil change, I noticed a small oil puddle under my car. Upon inspection, I noticed oil slowly leaking from the oil plug. On both occasions, the gasket on oil plug was either damaged or broken. On both occasions, I needed to go back in order to rectify the issue which is time out of my day and busy schedule.
In both cases, Ryan Wiltshire of the Norwood, MA location was very accommodating and fixed the issue straight away. He was very apologetic and assured me there was no damage done to my car.
My Input: The ‘oil change’ is probably one of the most simple maintenance procedures in car repair. The hardest part is applying the proper torque to the oil filter. My feedback is, why not just change the oil plug gasket out with every oil change to ensure this does not happen? Also, while I get this service is ‘instant’, there should be more checks and balances in place.
As a customer of Valvoline Instant Oil Change, I am actually reconsidering bringing my cars to any location in the future. I also have lost a lot of trust in any other services offered.
I will reconsider my rating based on the response I get to this posting as well as my emails to customer service. I get mistakes happen, but twice to one customer is not coincidental.

Careless service, if you love your car and care about it’s safety. You will go elsewhere for an oil change. If you’e wondering how can Valvoline EFF up an oil change, that’s all they do! It’s their specialty… well that’s what I thought too. Trust me this place SUCKS!

Great service. Quick and easy and they don’t pressure you into getting things you don’t really need