The UPS Store

This UPS location is awesome. I recently went in to ship a desktop computer to Hawaii and forgot my package label. The young man at the front desk was very patient as I found the slip hidden in my email and even gave me a discount on the shipping charge (it was over $ 160). The customer service was excellent and the staff was very friendly. I will definitely continue to use this store as my main UPS location.

BesT A+ customer service from Rico. I was here on Monday afternoon to drop off UK visa package. He helped me set up the package and make sure I did not make any mistakes. Unfortunately I realized I forgot to add my passport photo inside the package after it was sealed. Rico reopen the package and gave me a free enveloped free of charge. What an awesome guy!

Rico is the new Manager of this store. The old senior citizen couple have sold their business. Rico has added new services to make it even better than before. He is very helpful, very professional, and follows strict ups privacy policies. Which the previous owners didn’t do. I hope the new owners stay for a long time.

The staff here is awesome! & they’re very quick! I come here for everything I need done! And they’re extremely accommodating!

Great customer service very attentive to my situation were able to guide me through the entire shipping process that I need it handled right away. Customer service like that always keeps me coming back to places. While I was standing there handling my transaction I was listening to another customer with several questions and the attendant was very helpful to him as well that’s good traits of a good business

Every time I’ve been here, my experience has been nothing but positive. The staff are extremely pleasant and helpful. Great attitude and efficient without feeling rushed.

Ups stuff throw items from downstairs!!! They dnt even arrive next door!!! And they dnt knock

Friendly and efficient. The guy was very professional and helped me understand the whole process of what I was trying to do.

Rico and Jason helped me ship a huge package and also got me a good rate. Great customer service and very professional.

Would not recommend — their customer service and reliability is beyond awful. After loosing my package that I was returning for a $ 250 refund, going back and forth with this location for months, they have done nothing for me. I am now out $ 250 + shipping costs because of this locations poor organization and unreliability — thanks.
Go somewhere else

I accidentally lost my tracking number of drop-​off. The UPS store is really helpful and help me out until they find the tracking number which took a long time. Really helpful, friendly and for sure the management is really satisfying!

I don’t usually frequent UPS stores, but today I needed an extra large brown box for a gift. I came in and the clerk immediately helped me out! He offered various sizes of boxes as well as some that weren’t on display. The service was quick and I was in and out in no time! Very friendly and fast customer service! There isn’t much to say except for what a great experience I had!

Went there today and has a good service from them :) It was fast and easy. Thank you. recommended.

On 03÷11÷15 today
I am a regular customer of this store. I think it was taking over by ups corporation now. Customer service is worst I ever experienced. I am shipping a usual shoes and I ask the store manager I need to buy a box for it. I finished all necessary info and ready to ship. The manger told me $ 20.xx including the box and shipping. I was ok with it, when I try to pay, the manger told me again $ 32 because box is $ 7.5 plus packing fee because he tape it for me. $ 12 just for the box and freaking tape. And you call it packing fee. When I am leaving, store manager said something like oh… Ok I can give you 5% discount. I still say no. $ 12 box n tape. No thank you
What a rip off !!! Never come back. Wish the corporation can train this «manager» with better customer service

Went here to drop off a couple of tickets and Rico was a big help. Was going to paid for packaging but Rico helped me out and I didn’t have to pay. Turns out my slip already came with the envelope. Great service

Rude «new management» I asked for tape and they said we sell it. Just need it a little bit of tape not a whole roll. Still charged me for 2.99 for take and 3.00 for service fee. Needless to say this is the last time I will do business here at this location. Go somewhere else and get your services done where there’s good customer service. He then argue with me about using tape and only option was to buy. Go somewhere else.

I had never gone to this UPS before they changed management, but my mother used to say that the two previous managers were just awful: slow and unknowledgeable.
I like Rico’s energy. He is polite and friendly. I’ve been to this location a couple times and he’s always telling me about the services that they offer and how they’re under new management and how he’s going to update the store’s look. However, he’s still getting things turned around.
I needed to get a passport picture taken. I called ahead and Rico confirmed that they take passport pictures.
Rico didn’t quite know how to operate the old Polaroid that they still used for passport pictures (he explained that they were going to get a digital one soon), so the first picture I took was ruined and I had to get another one done. That was fine, but the U.S. Post Office I went to to process my passport said the picture I eventually took didn’t comply with the U.S. Passport Center regulations. I wasn’t looking at the camera and I was showing my teeth, plus the length and width of the picture wasn’t appropriate. I had to get a whole new one taken at the processing center, which was an annoying waste of time and money.
I’m only irritated because I feel that you should just be honest and admit that you don’t know how to render a service or that you don’t know how to operate your equipment. Or you can look up the details before telling a customer you do render that service. This sort of leaves a bad taste in my mouth — that you’ll say or do whatever just to get a customer’s money.

Under new management and I couldn’t ask for better service! They were very helpful in getting my package shipped and I was in and out of there within a few minutes!

UNDER NEW MANAGEMENT… Rico has completely changed this place around. He is very friendly, competent and definitely puts customer service #1. Keep up the good work!

I ship on a regular basis through eBay and have a decent system set up where I attach all the invoices with addresses to each item, they package them, ship them, voila.
Done it a few hundred times.
Some how these idiots screwed up an ENTIRE GDMF ORDER and shipped all 4 items to the wrong location after I watched them put it together!!!
I like old people.
I believe we should respect our elders.
But these 2 old a-​holes cost me $ 400 and hours of lost time and aggravation for screwing up my sh! t.