Caliber Collision

On Jan 21 I was involved in an accident. My car was not able to be driven due to the side air bags being deployed. Allstate referred me to caliber and they had my car towed there. I dealt with John Hernandez the entire time and he was absolutely awesome. He kept me informed every step of the way they had my car for 23 days but they did the work perfectly and timely. I picked it up on few 12 and George delivered my car as John wasn’t available but to my surprise and astonishment he had replaced my cracked visor which was not loss related at all. I was extremely surprised and very happy that he not only noticed but went out of his way to do something nice for his customer. The entire staff was exceptional I highly recommend caliber and Allstate, accidents are terrible but they truly made this a very smooth process. Thank you caliber.

I only take time to review businesses when they really stand out (in a good way). My car was involved in an accident, and John Hernandez assisted me with the initial estimate. He was quick and professional. Kevin Hamblin took care of me for the rest of the process, and he was always responsive and knowledgeable. He kept me informed during every step of the process, and I always felt like my car was in good care. I even received a couple of text updates which made me smile. In between John and Kevin, Lupe was always there to greet me with a smile. She even sang my name after I signed in. That’s customer service!
I was also impressed by the cleanliness of the shop. The lobby was always clean, but I was surprised to find the bathroom very clean as well.
Caliber runs a good shop. You never want to come here because it usually means you were involved in an accident, but they make the whole process as comfortable and easy as it could be.

After writing about my disappointing experience, I was contacted by Michael, the manager, at this location. He sincerely apologized and even offer to fix my broken part. Since I no longer live in the area he offer to send me a gift certificate instead for my inconvenience. They did not ask me to update my review. But I figure I would give them a few points since he heard me out, tried to fix the problem and to make things better. Thank you.

Great place to have your car repaired. Very clean shop and the people were very nice. And my car was done on time. Thank you justin for keeping me updated on the repairs.

This was the first time I brought my truck to caliber collision. And I was so impressed! It took a little over a week to replace my side door, and Kevin kept me informed every step of the way. The staff was friendly and professional every time I called or came into the shop. I would definitely recommend caliber collision to all my friends and family.

Had my Chrysler 300 done came back tits!!! In and out kept me updated through out the process, gave me a deal on other small dings I also needed to have repaired. Quality of the work is GREAT car looked brand new I recommend them to anyone

Came here last week to get the bumper fixed on my car since the bumper decided to completely come off. No complains they completed the work in one day. Took about four hours. They did a great job completing the installation. John and Lupe were both great! provided great customer service! I will most likely return to fix a couple of things for my other vehicle.

I brought my car in because I was side-​swiped and my car was not the same. She limped when she used to run and had red scrapes on her black paint. It brought a tear to my eye. After Caliber fixed her up she moved like the wind and looked as sexy as the day I bought her. Wow. Big thanks to Caliber Collison. The clerical staff was professional and friendly and Nestor (the rep who helped me) was informative, confident and experienced. I will definitely return

Very bad job name my insurance send it to the shop and I come back 3 times to fix it because they leave my front bumper lose and they don’t fix it well I never recommend this people the customer service is terrible especially the adjustment man

This location was a recommended place that is covered by my insurance company. If this came out of my pocket i would reconsider, i had a pretty rough scratch from the accident (someone hit my parked car in the parking lot).
Not 100% sure but i was told that they would take off the panels, that they had to take off this and that to make sure they blend all the adjacent panels together.
Pretty sure the guy either bs’ me to charge more or i heard wrong. I found some overspray on my side skirt right below the edge of my door. (had me thinking, they didn’t take off the panels)
The person who took care of me «fixed» the problem however he kind of just buffed it off leaving a rubbery residue kind of like glue that hasn’t quite dried. I pointed this out he goes back inside to grab wax and rubbing compound.
I’m on my lunch break at this point I can’t tell him how to do his job, i need to get back to my own. I just settle with it and run back to work, he says that it will wash off.
Total damage $ 800+
If you know a better place that does quality bodywork for cheaper feel free to message me, i’d like to know.

Went in to get an estimate on a key scratch on my passenger door. The technician, John, went beyond help. Took to time to buff it out by hand and machine. Removed it! Great customer service

When Caliber Collision was finished repairing my SUV, I noticed that it was making a horrible noise it had NEVER made since I owned the vehicle. I brought the vehicle back to them so that they could find the issue and fix it. After looking into it, they said they could not fix it. As you can imagine, I was furious. I wanted my vehicle back to its original state.
I then took my vehicle to a mechanic and he stated that my steering gear box was damaged due to the crash. It was going to cost $ 500 to repair. I called the Insurance company of the party that hit me and they OKed the repair and paid for it without ever coming down to see my vehicle at the mechanics repair shop. They paid for the repair all over the phone. CALIBER COLLISION SHOULD HAVE DONE THIS. Do not go to this location, especially if there is anything wrong with your vehicle internally that you cant see. They did a good job of fixing the exterior, but they left me hanging with $ 500 in mechanical/​interior issues.
I shared with them multiple times that something was wrong with my truck and that they needed to fix it. They left me hanging. A matter of fact, they tried to make me feel guilty for being upset and wanted me to thank them for getting my truck fixed quickly. Stay away!

They are always helpful and friendly, there seems to be a new girl training or something because she’s always asking questions or waiting for other people too help her out. Anyways I had bob work on my car and he was a nice guy, I had a few issues the insurance of the other driver but he really helped me out. Took a few days longer than expected but he always called to keep me updated what was going on.

Don’t take your car here unless you want a 2 tone car and to have your time wasted. Also the customer service is terrible. Almost every employee I dealt with was rude.
My insurance company had me bring my truck here to get painted after my truck was hit. When I picked up my truck the first time I noticed my paint did not match. They had used a darker red. They didn’t know how much I knew about paint (growing up I worked at a body shop). The first mistake was one of the employee’s admitting the paint didn’t match when I brought it to their attention. «Yeah we know it doesn’t match but it was the best we could do, an it looks better in the sun.» As said by KEVIN i think his name is. My insurance had them do it again and it was still wrong. When I went in the second time the office employees were short with me and would not look me in the eye when speaking to me. On the 3^rd time I returned for my truck I asked for Kevin and they said he was not there. They then told me they could not fix my truck and my insurance company would explain. They refunded my insurance company and said that I should contact them for more details about the situation. I walked out and realized I had forgot some paper work so walked back in and there was Kevin. I’m pretty sure he was avoiding me, since he magically appeared once I had «left».

My family has trusted Caliber Collision for over 15 years. They repaired my car quickly and went above and beyond by fixing the entire bumper and not just the part that was impacted by the accident. This place handled my insurance claim quickly and I highly recommend them!
Kevin Hamblin was my service advisor, he provided service with a smile. I dropped my car off around closing time, they were very busy but he patiently answered all my questions and smiled throughout the conversation. He called me later that evening to update me on the car’s status. I didn’t expect them to look at the car until the next morning.
I picked up my car two days later, I was originally told that it would take three days. The car looked like it was new and they finished a day earlier than anticipated!!!
I turned my car on and everything seemed fine, but then I turned off my car to grab something from the locked glove box. I tried to turn it on again, but it wouldn’t turn on. A Caliber technician quickly jump started the car & I drove next door to Enterprise to close out my rental, when I came to start my car, the car wouldn’t start. I walked to Caliber and two people came out to help. They were faster than EMTs. A technician walked with me in the 102 degree weather and jumped the car again. We drove back to Caliber and Manager Michael Burnley was there to help. We both knew that this problem was NOT associated with the bumper repair, but Michael still wanted to help. He explained that the electrical system needed to be checked. He took me to Craig Johnson’s mechanic shop to test the charging system.
The car was at Caliber for an exterior bumper repair, so they didn’t touch the electrical components, but manager Michael was happy to offer his time to help me figure out what was wrong. That to me is excellent customer service. I had taken my car to the dealership about a month ago and the dealership couldn’t figure out why I was hearing a strange noise, yet Caliber heard the noise and helped me with a diagnosis. I appreciate that they didn’t leave me stranded. Other repair shops would have just told me to contact a tow truck because it wasn’t their problem. Caliber helped me and
I am 100% satisfied with my experience!

My friend recently had a fender bender and he got his auto fixed at Calliber. They did an excellent job and the customer service was outstanding. James was extremely helpful and professional. Two thumbs up!

I took my vehicle to this shop after a car plowed into me while it was parked and I’m very pleased with their work. They did an excellent job and my car looks brand new now. While it did take a while for the work to get done as some other reviews mentioned (as if major body work is supposed to be quick), I’d much rather them take the time to do it right rather than rush through it and do a lousy job.
I also appreciate that they went to bat for me with the insurance company. The insurance company wanted them to use a used part in the repair which I was not comfortable with since my car was in excellent condition. They handled the insurance company for me and got them to approve a new part instead without me having to get involved.
I would highly recommend this shop for anyone needing body work in the area.

My in-​laws have been coming here for years, so there was no way I was gonna talk my wife into going to my buddy’s place just over the hill. I’m not sure if she comes here out of loyalty or force of habit, but those factors combined outweighed my friend-​discount angle.
But, hey. Pick your battles, right? I really enjoy being married, and with that in mind I’m not gonna disparage my wife’s driving habits in a public forum. So just read between the lines when I tell you that this review is based on multiple visits.
My wife’s ride (and my in-​laws as well) come away from here looking as good as new every time. But what really put these folks over the top in my estimation was a quick courtesy-​tweak on the driver’s side door, made necessary by a close encounter with a stubborn stanchion. Other places would have taken the opportunity to soak us for a new door and a day’s worth of labor. With Caliber, my wife was out of there and back on the road terrorizing other drivers inside of ten minutes.
I heartily recommend these folks. I have no doubt that I’ll be bringing my wife’s car here again, and again, and again.

*ZERO STARS
DO NOT COME HERE.
They will waste your time and will not fix your car in time. You might as well cancel all your plans for a week because this place is unreliable and slow. The workers are extremely lazy and seem to work at their own pace. They don’t care about fixing your car.
Go somewhere else to get your car done. They’ll probably do a better job and will be more professional about it.
AVOID. AVOID. AVOID.

Unfortunately I’ve visited this place about four times now… But fortunately I get great service by an awesome staff. I appreciate the way Lawrence Fu touches base with me to let me know the status of the repair on my car. Katie is up-​beat and cheerful, such a pleasant attitude!!! I highly recommend this place!!! I won’t go anywhere else!
Well, I had to return for a minor issue I noticed at a nearby gas station… I was taken care of by another AWESOME staff member by the name John! I was frustrated having to go back ½ hr after leaving. John was great! He was so sweet and went above and beyond to make things right, I couldn’t stay upset. He took the time to explain the issue and I was back on the road w/​in a half hour. I’m telling you, the people, service and work is above all. I really appreciate their professionalism… This is why I will never go anywhere else!!! :0)