The Woodhouse Day Spa – Walnut Creek

I loved this place! Well appointed and the spa pedicure was to die for! Also so convenient. Luxurious feel without having to go all the way to SF.

Lacy does the best manicures and pedicures that I have ever had HANDS DOWN. I have quit countless salons because of the techs and I can tell you that I bought a series (purchase 5 services up front and get the 6^th free) at Woodhouse 100% because of Lacy and the work she does! I recently had to go 4 weeks between nail appointments and did not have 1 chip in those 4 weeks. They looked grown out but from a distance you would have thought I just had my nails done. I CANNOT say enough about Lacy!

Received a gift certificate to Woodhouse, and had a mani-​pedi there with Maria. Maria was skillful, and gave a relaxing, luxurious, fab mani-​pedi. Also, we had an extremely interesting conversation! Maria is smart and personable; a truly lovely person.
Sometimes spas can come off too hoity-​toity for my taste, but here it was only the atmosphere with hoit-​n-​toit, but the people were down-​to-​Earth, welcoming, and lovely. And NO upsell pressure on products — which is … rare. A very, very nice experience all around.
I have only the tiniest criticism: the facility was a bit on the chilly side. Sometimes commercial buildings are cooled centrally and a business may not have full control (it is that way in my office), but if at all possible, the temperature should be a bit cozier.

Love this new day spa in Walnut Creek! So close to freeway and it feels like you are at a destination spa just minutes from work and home. Very beautiful and modern décor. Both times I’ve had great experiences and wonderful massage therapists. Only wish there was a jacuzzi and steam room. Relaxing and therapeutic! I am a big fan!

The epitome of excellent customer service. I received top notch service from the second I walked in. The reception desk is friendly, welcoming and incredibly knowledgable. I had a wonderful prenatal massage with Ms. Dede. She was so nice and made me feel so relaxed and comfortable! I highly recommend her! 5 star service all the way! Thank you woodhouse spa and Ms. Dede for making this pregnant lady feel relaxed and refreshed!

We were on vacation in the area. My wife had gone online and surprised me with a massage. She had a $ 200+ gift card in which she thought she booked the massage with. On their website when you check your gift card balance it says book appointment and gives the impression you are booking with the GC. It does ask for a credit card number as well but she thought it was going to be on the gift card. There were 2 email confirmations sent neither of which said anything about bringing the gift card with you or needing to pay for the balance. Me receiving this as a gift went to the spa and had the massage, no one ever informed me there was a balance. After the massage was over I walked out and looked at the front desk. No one was there, i had a meter running on the car and had to be at a wedding 45 minutes later so I left. The next day we got a call from the spa employees accusing us of skipping out on paying for the massage. We told them we thought it was paid for on the gift card. They were very mean and kept saying we had to pay on a credit card. We told them we did not have the gift card with us as we were out of town and the lady on the phone said. «I will check with corporate and see what we have on file. I want to make sure that if it is a credit card you do not want us to charge that» I told her we did not want to pay with a credit card and that immediately when we return to our home we will call with the gift card and cover and charges and to call if they had any questions. The next day we received a charge on our credit card for the cost. I called the spa back and they again were rude and mean accusing us of having to pay by credit card and that now they could not take a gift card over the phone. The lady even told me she watched the video and I left without talking to anyone. There was no one there, it was a gift which I thought was paid for and I had a meter running. We finally talked to the corporate office who said we could pay by the gift card over the phone. This was a gift from my wife as an anniversary present and now they have turned it into an accusatory two days attacking out character and completely ruining any enjoyment from the massage. My wife frequents the Woodhouse spa in Franklin Tennessee and talks about how great they are. It is unfortunate that my only experience at Walnut Creek has been a nightmare. I hope the owners, and corporate see this review and might take some time to talk to their employees on how to deal with customers in a way that reflects that person spending their money on a luxury service. Fortunately there are other options for Spas and I would highly recommend checking your other options.
For the record «Jen» who responded from management below was the one who was horrible in her customer interaction (You can see how she addresses me by name and it is not in the reveiw). The website does need clarification but more importantly you all need to work on how you deal with a situation such as this in the future without being mean, accusatory, and attacking of the character of the person who is paying for a luxury service from you. There are nice ways to handle it. After having corporate handle the situation, remove our credit card charge and charge our gift card (over the phone, which Jen said was not possible) Jen attempted to call back and «act» nice.

What a jackpot for Walnut Creek! I happened to be in town on an unexpected business trip and thought I’d try this relatively new day spa. Jen (the owner) has really hit it out of the park. Warm, welcoming, professional and top notch services. This Spa is not to be missed if you are in the East Bay. Tiffany gave me one of the best massages I’ve ever had. Thank you to everyone and I will definitely return.

I recently had a chance to check out The Woodhouse Day Spa, and I’m giving it my personal 5-​star endorsement!!! All I had done yesterday was a brow wax, but it was an amazingly relaxing experience. The facility is beautiful, welcoming, calming and just plain awesome! It’s like a little hidden oasis just across the street from where I work.
Treat yourselves:

I had the Hydrafacial today and I am totally blown away by the immediate results I see. My skin is glowing, smooth and immediately rejuvenated. Seriously, I’ve never seen anything like it. Just amazing.
Wonderful spa, kind staff and great effective services. I’m hooked! Love you Woodhouse!

Lets see, where do I start…
I HIGHLY RECOMMEND this luxury paradise to everyone who looks to be pampered and treated above and beyond!!! The staff is AMAZING and sweet (which is a plus) and they make you feel like family. They really care about your needs and requests etc. they were all very helpful! I suggest to call and book an appointment as they book up pretty quick due to how amazing they really are! I had a whole day there with different treatments plus a catered lunch which was perfect! Tiffany did ALL my treatments yesterday and she was very sweet and passionate about her skills, she was an amazing person to spend the day with, chat with, get treatments with… I’ve been to plenty of day spas in my lifetime and so far Tiffany is the BEST! She has a magic touch and takes her time with each treatment! AMAZING!!! I’ve already pre booked my next few appointments for the next few weeks and I am going to try every single treatment/​massages/​packages they have which is definitely worth it! And their products are so amazing and does wonders!!! Natasha planned a perfect spa day for me with the perfect person to do them and I can honestly say I will be a frequent client and highly recommend them to everyone that I know! And parking was perfect! EVERYTHING was top of the line perfect!

I was looking forward to this massage for over a month. I brought my mom with me and purchased 2 50-​min deep tissue massages.
The minute you walk in, the place is immaculate. Nicely designed, welcoming, warm, and service was absolutely friendly. As soon as we checked in, we were directed to the women’s locker room, provided with lovely robes and slippers. The bathroom was clean. The lounge it itself was inviting, calm, and relaxing. They offered water and or/​tea right before your session so I strongly suggest you arrive 15 min early to reap the rewards.
Our masseuse were timely — and walked us to each of our rooms. Unfortunately, this is where both my mom and I were disappointed. I can’t speak for my mom but for my massage, although I requested deep tissue, my masseuse explained to me that he works on specific areas, and not provide an overall massage. Although his technique was on par, it also felt incomplete. And for what they are charging, I expected more.
I usually go to Watercourse Way in Palo Alto but the distance limits me from going there more frequently.
Disappointed.

Its to bad really to bad i can not give this place high marks. The other day i was in there came down to a really poor customer service experience. I was just getting some info and had been talking to an employee, then after i lowered my voice this one employee was very rude and to me and asked me to leave???_

I could not have loved my experience here more.
From making the appointment on the phone (so easy and they were so friendly and fun to talk to!) to being checked-​in and shown the Quiet Room, it was a seamless process.
I took my mom and we both had deep-​tissue massages from David. While I waited, they offered me tea and snacks and checked on me without being overly attentive. Their Quiet Room is gorgeous and so relaxing. The robes, the fire, the fur blankets– it’s done right!
As for the massage, I can’t sing his praises enough. I have chronic shoulder problems that had really flared up and I left feeling like a new person. I truly think I’m going to start this on a monthly basis.
Again, can’t recommend this enough– either as a splurge for yourself or with someone special.

From the moment you walk into this place you can only think of two things — it smells amazing in here and it looks luxurious here.
I was greeted upstairs in the check in area and was guided to the women’s locker/​bathroom. The host gave me a bathrobe and sandals to change into and told me to go to their ‘quiet room’ to wait for my massage therapist.
The ‘quiet room’ has tons of plush velvet couches with different drink options such as tea or water and tons of magazines to read while waiting. You are also given a new client form that gets a snapshot of your medical history as well as preference for your massage. You can specialize as much as needed.
I was picked up about 15 minutes after relaxing in the quiet room and taken back to my room. The room was very dim and had candle light to set a tranquil mood. There was also relaxing tribal sounding music to add a little extra to the already relaxing ambiance. My therapist advised me to remove my robe and get comfortable for the massage and she would come back in.
I felt very comfortable during the whole massage experience and she was attentive to the amount of pressure she was applying. It wasn’t painful like some massages can be.
I didn’t want it to end! But I would highly recommend this place if you’re looking for a professional, aesthetically pleasing and luxurious spa in the area.
I will definitely be back!

I have been to Woodhouse several times now and every time is a wonderful experience! I get the warm agave nectar manicure with shellac polish. Lacy is truly an artist! She is wonderfully creative and absolutely meticulous in her execution. She preps the nails thoroughly and carefully, my manicures always last 2 weeks.
I cannot say enough nice things about Lacy and all the Woodhouse staff! The experience here is always welcoming, relaxing and warm. Jennifer, the owner, has done a phenomenal job with atmosphere and staffing. Highly recommend! Cannot wait to utilize the other spa offerings!

I have visited Woodhouse Spa for the first time found them through Unilocal.and I’m glad I took my time in finding a place and I ended up with them. friendly and welcoming staff. they make you feel comfortable in very step of the way. the robe is nice and soft, beautiful looking changing room. the quite room they have is very homily and beautiful looking. and they offer you tea or water. it’s a great place for some personal alone time. and the room they use is very peaceful and calming. (personally almost fell asleep) I would definitely go back (I have already booked my next visit) and definitely recommend my family and friends to try them.

I thoroughly enjoyed my experience here overall! I loved the Wood Décor. The staircase is beautiful walking in. I personally didn’t feel welcomed right away by having to go upstairs. I like to be greeted when I walk into the main doors. (This is minor though.) However, the staff were nice and easy to work with. I loved all the products out, I plan to get some sea salts next time I go back in for muscle tension and relaxation. I love baths!
I also felt an environment of Self Care and «Zenness» in the Spa. I love the colors they chose to paint the walls with and I love the décor in the Relaxation Room. The bathroom offers showers which is nice too with provided shampoo, conditioner and body soap. The gowns were very soft and comfortable but a bit short, maybe for someone 5’7″ like me. I filled out paperwork for about 10 minutes. I’m such a pen person! The pen was a twisty pen and it kept rolling back down and it wouldn’t work. That was annoying, but the pen itself was a nice wooden Woodhouse Day Spa Signature Pen! I think some nice pilots might be easier to work with. These are trivial things, and I realize when a business just opens its doors they’re learning! I could have enjoyed a more welcoming sign when you walk in besides just the «Spa Upstairs». These things are all considered and mentioned based on the price $$$, not to be negative, just sharing my Spa Experience!
I got the 80 minute Deep Tissue Massage ($ 150) with Mary Grace. Mary Grace is very peaceful and I loved her incredibly symmetric massage. She has a calming sense to her as soon as you meet her, she’s very professional. You can tell she enjoys what she does. Also, her hands are delicate and often cool in temperature which I actually love coincided with the warmed massage table and blankets, but her hands were strong. This massage made me feel incredibly relaxed, however there must have been a miscommunication regarding the Deep Tissue massage, because there were only four points on my back that felt like part of a deep tissue massage towards the end. My favorite part of the massage was massaging my hips which I didn’t even know had so much tension in. I love getting my face massaged which didn’t happened, but maybe next time I just need to communicate this. I had a touch of a scalp massage but could have enjoyed more in this 80 minute massage. I also started on my back instead of face down which was different, and then you turn twice during the massage which wasn’t a big deal at all, but would have preferred more time on my back. I fell into a deep sleep while on my back and was such in a state of bliss and almost a meditated state. I felt great, thank you Mary Grace!
It was a beautiful rainy day when I got my massage and thank god the parking meter man didn’t get me, because I was parked outside for two hours with no money added to my meter. I totally forgot because I was so excited to try this new spa. An added bonus to this spa would be a gentle reminder of the staff that you fill your meter. I know I’m an adult and that’s my responsibility, but it would be an extra bonus of consideration for its guests. I was so happy after my two hours I spent in Woodhouse Spa that I didn’t get a ticket.
Overall, I got what I wanted when I left, relaxation and peace and self care. I will make sure I speak up and clarify about the deep tissue massage next time. I loved the actual massage room. It was calming and the music was just perfect. I also want to mention how laid back the staff were, they were not pushy whatsoever. They didn’t even ask me if I’d like to book another massage when I left. It didn’t feel «stuffy» or pressure inducing like some of the spas I’ve been to. I felt welcomed and an important customer overall.

Sadly I am awful with names, but every staff member is incredibly nice and attentive. I came in for a massage and to pick up a few last minute Christmas gifts. The in-​house organic chef happened to be in the lobby and helped me put together a few gift items and explain to me how each worked well with each other.
My massage was perfect. The room was gorgeous and I regret not doing a longer service! After the massage I enjoyed some of the food and magazines by the fire in the lounge area in the coziest robe. It is so peaceful here, I cannot wait to come back and try more services.

Thank you Woodhouse Day Spa for coming to Walnut Creek!
We needed you. Woodhouse Day Spa has a ton of services and products that you will LOVE.
The owner is also very welcoming, she follows up, and ensure that your experience is unforgettable. Not to mention the place smells so good!
I got the head, neck & back? massage… it was so good I was fast asleep and drooling LOL. Mary Grace was my masseuse and she was great. I’m looking forward to my next trip — I know I will be returning soon!

LOVE this place. I am THRILLED you’re open for business in Walnut Creek! My first impression was amazing as I walked through the doors and was greeted by a gorgeous, grand stairway. Once upstairs, the lovely Woodhouse team welcomed me. After getting into my robe and slippers, I hung out in the quiet room stocked with comfy chairs & chaise loungers and read magazines while sipping on their hot ‘house’ tea!
My first treatment was a 110 minute deep-​tissue massage… it didn’t disappoint! This was by far the best (and longest) massage I’ve ever had. I can’t wait to try the other services in the near future… there are SO many to choose from!
The space is perfectly lit, quiet and a perfect setting for relaxation. You should definitely head over there and see what all the hype is about! You’ll be pleased :)
Tips:
— Entrance is on Cypress
— There are many great products for purchase as you check-​in /​check-​out.