Sunglass Hut Internatl

The ladies here are so awesome. They give the best and most personalized customer service. They aren’t pushy at all and also go above and beyond. Highly recommend if you’re in the market for sunglasses.

My wifey and I walked in. No greeting. Started looking at different sunglasses, we even asked each other what type of new style we both were looking to get, since we are both due for a new pair. I’m just a Ray Ban /​Oakley kind of guy. My wifey likes the Gucci and higher brands. 5 mins in the store and not a word was spoken to us. Not a hello, no can I help you? The two gentleman there were at the counter, one was doing something with the register the other adjusting some glasses it looked like. There was no one else in the store but us four. I looked at my wifey and said, «Let’s Go «because I sure wasn’t going to initiate the first acknowledgement of us being in there. We were the consumers, not the employees. As I walked out, I said towards the two guys at the counter in my most sarcastic voice…, «Thanks for LETTING US browse…»
One looked up and gave a half ass nod. WTF.

Great customer service. I bought a pair as a gift for my wife and they let her pick out a new pair that she liked better.
It was nice to be greeted immediately upon entering in both times and the selection was what I would expect in a specialty retailer.

Purchased a pair of Oliver People’s Sunglasses and paid over $ 280. After 18 months a lens fell out of the frame and broke. Neither Sunglasses hut or Oliver people’s would repair without a $ 100 charge!
Forget Oliver People’s!

Such great customer service! I dropped a pair of sunglasses that I bought at Nordstrom and the lens popped out. I went to Nordstrom to get them fixed but the woman handed them back to me and said she couldn’t do it. I then went in to Sunglass Hut and was greeted nicely by two employees. I explained the situation and an employee fixed them and he even cleaned them for me! I asked what I owed for the repair and he said free of charge. Next time I buy a pair of sunglasses I will definitely buy them here :)

I brought my eyeglasses here because I happened to be around and needed my eyeglasses tightened. I had an eye infection at the time, and I was studying for an exam. So I couldn’t wear contacts at the time due to the infection. The young man tightened my glasses, and then I walked outside. I started seeing twinkles and flashes of lights bouncing off the Christmas tree (it was winter time). I walked back in to tell them, and it seemed the lenses had micro cracks all over. So he had tightened them way too much. I talked to the manager who I believe is Sally. They denied that they damaged my eyeglasses. Sally was nasty to say the least. I called Luxottica, who owns Sunglass Hut, and they said they may offer me a voucher to use in the store for a new pair of frames, but I never received it. I fixed the lenses on my own. If you don’t know how to tighten a frame, then don’t do it.

My wife and I needed to pick up a pair of sunglasses before we drove down to Half Moon Bay. It was Valentines Day and we had to get to Half Moon Bay early to beat the traffic. We stopped at this location but didn’t realize the store didn’t open for a half hour. Luckily for us the manager was just getting there and she let us in.
Even though they were not open a sales associate started helping us right away. He picked out the perfect pair first try, and even after looking at a couple other pairs we went with his first choice. We ended up spending over three hundred dollars but the VIP treatment made it feel worth the price.
Great customer service and great selection.

Unbelievable customer service and a great selection. I browsed the Chanel sunnies while my husband looked for Ray Bans and I’m so upset I can’t remember the name of the gentleman who helped us. My husband really wanted aviators, but felt they were too droopy for his face. The guy helped him with about 100 pairs, never losing patience and always explaining the different glasses and being helpful. We finally found a pair of modern aviators that fit perfect and at check out, he even tightened up my Chanel aviators I didn’t buy there and cleaned them. We will be back. After almost always experiencing mediocre customer service, this stood out.

In case my pictures are not enough proof, I have a HUGE head. Like, the size that means I should never breed, because clearly evolution or God is sending me a message so that I know not to have children, because no one would ever be cruel enough to inflict birthing a child with a head like mine on another person. This makes Sunglass shopping a huge pain in the butt, as most companies don’t make sunglasses large enough for people with heads larger than a mini cooper.
I have always dreamed of owning Ray Bans. Clearly I am not aiming high enough in life, since that was like my biggest dream ever, but that is an issue to be discussed another time (possibly in a review of me seeing a counselor to analyze why I lack real ambitions). Anyway, I had Ray Bans when I was younger, and seeing as I wore them before they were cool, like any true hipster in Ray Bans would, I was crushed when they broke, and my head got huge and I could not get new ones for me and my melon head. Jump to Christmas, 2013, when my loving mother tried to make my dreams of Ray Ban owning come true once again. Unfortunately, she underestimated the giant head she pushed out (that seems like someone one wouldn’t forget, but who knows) and the glasses did not fit.
Enough is enough, so I began hunting all over the great Contra Costa valley for Ray Bans to fit my head, when, in a moment of pure luck, I found a very helpful sales associate at the Sunglass Hut. Who could have known what a fateful meeting that would be? She showed me other brands that were similar in style, but would fit a noggin as large as my own. Unfortunately, I do not have the dollar bills to drop on Versace or the other brands she showed me, stylish though they were, and I am still partial to my hipster Ray Bans.
She then told me, when I expressed my brand loyalty and desire to be one of the «cool kids» that RayBans actually can be modified, and that they had a machine that can take the hook of the back of the arms, allowing them to reach the many miles back from me face to behind my ears. She then perfectly molded the most glorious pair of sunglasses ever to grace the face of the earth, selling them to me all while smiling and being friendly, even with a headache. The customer service, the chit chat, those would earn four stars.
The fifth star really comes from the fact that this Sunglass Hut makes dreams come true. My dream. Thank you Sunglass Hut.

The service at this Sunglass Hut is atrocious, and so are their sales people.
A sales woman named Valerie sold me a $ 375 pair of Persol sunglasses. The only pair left were the shelf model. I usually don’t settle for the shelf model, but I’ve been eyeing these pair for a few months. She said if I had any problems, that I can bring them back and explained the return/​exchange policy.
No less than 2 weeks later the frames for theses glasses bent, and not out of negligence because I treat my things with great care. The defect in my frames lie in the bridge of the frames which did not flex correctly. So I brought them back in, Sally Raty blatantly blamed me for breaking them without giving them a proper look over.
DO NOT BUY SUNGLASSES FROM THIS STORE OR THESE PEOPLE. Learn from my lesson that they will rip you off, and not honor their word nor their policy as stated on the receipt.

Will not be shopping here. Ever. After trying on several pairs and finding nothing, I was then tracked down in a different department store and accused of taking a pair of sunglasses. You better pay attention to your over-​priced, underwhelming merchandise and be absolutely sure you have actual proof before you go accusing someone of stealing. Ridiculous.

Great staff and best selection.