Sprint Store

There is one woman at the store who has been consistently unhelpful, surly and highly defensive when all I have tried to do is to purchase a phone. I have tried to work with her at the store and also on the phone — totally a waste of time. The rest of the folks at the store have been helpful.

This was the best experience I have ever had at any Sprint store. I needed to upgrade my IPhone 4 — I happened to hit their sale and got a free 6s plus phone, free accessories, and a credit to my account. They transferred all my data with ease and even let me keep my phone. Honestly, I thought I died and went to heaven. The entire staff was friendly and helpful. The refreshments were great ! Marie was awesome explaining all my options and making me comfortable with my decisions knowing I got the best deal.

My sister and I went in to add her to my current account with sprint. She had at&t and wanted Sprint to buy out her contract. Unfortuntely the contract wasn’t able to bought from them because she had a crack on the phone BUT Josh and Jon told us what we needed to do in order for us to bring it back and then get credit for it. They helped us get the cheapest price possible for my sister’s new phone in addition to making my bill more affordable WHILE adding her onto it. They helped her get the best phone according to her needs (really good built in camera, battery, etc.) and compared the phones and what their pros/​cons were. It may have taken a while but they made sure we walked out happy and I wish more people would take the time to do so instead of not explaining things and then you get surprises on your bill.

Can I please have the option to give ZERO STARS!!! Ladies and gentlemen RUN do not just walk away!!! This place is ridiculous!!! How do you sell items that are non returnable? I pay 79.99 plus tax for a «life proof» case that leaks and you tell me I CANNOT return it. Are you kidding you just basically STOLE my money. I have been with Sprint for seven years and have 8 phones lines BUT guess what you are loosing a customer as soon as my contracts are over BYE.

Sprint are the worst company I have ever dealt with. Last bill was $ 701. I spent 1 hour on phone yesterday and they offered to lower the bill by $ 300 because it was their mistake, so now it is $ 401 and it should be $ 230. Sprint have the worst customer service of all time. Try Verizon.

All I have to say is wow!!! I have been a Sprint customer for 12 years and this was by far my best experience at a store ever. I was super stressed because my phone was in ruins and I thought I had no idea what it would cost to get a new phone, and they ended up saving my family money on our bill. Kapika Pang was a rockstar! She did so much to re-​evaluate our bill and offer me a great deal on a new phone. I am not sure who was more stressed, me or Kapika who was working like a beast to get me to work on time. Girl, you really deserve a lot for this! Bryan De Vera stepped in and helped the process because I was in a rush to make it to work, and I am so grateful for both these employees. They really turned a stressful day for me into a really pleasurable experience. I did not get the name of the third employee that also helped me (maybe Peter? Sorry friend) but the team effort of this store was incredible. My family and I thank you all so much, you have no idea! Kapika also suggested a life proof case, because I am a pro at breaking phones, and I am so happy with my purchase. All I have to say is thank you, thank you, thank you! You guys really made my day :)

Yet another bad experience at this location. I finally upgraded to a better phone and was excited to get it up and running. Every time I’ve ever purchased a phone its always been activated in the store, make sure that it’s working properly before you leave; common courtesy in the phone industry.
The guy who «helped» me told me that they didn’t need to activate it in the store, that I can just turn it on and it will self activate because it’s linked to my account. He couldn’t have been more wrong, and after talking to Garrett, a much more personable employee at another location, i found out that if the original guy would just spend two minutes with my phone it would have been done.
On top of it all his attitude just sucked; a man who very obviously does not like his job and has no reason to be in this industry.

Jeff was so patient and kind.
It’s so good when the person that is helping you actually wants to help you.
Very helpful.

Every time I have gone into this store over the years the customer service has been sub-​par to say the least. Today, was so horrible I was going to leave Sprint.
I could tell the whole story of why this branch of Sprint isn’t just a disgrace, but a total joke, but I will spare the details. All I would like to say is if you are a Sprint customer, do yourself a favor and go to a different store. Not only will people in the Walnut Creek store be rude and belittle you, but they will also not help you.
Sprint overall as a company has been great to me, but this branch is not a reflection of that. DO NOT GO INTO THIS STORE or give them your business.

People were awesome. System is broken. I was there an easy solid hour… but it’s been anything but easy.

I have made several different purchases at this location and I can only say good things about each of them and each of the sales associates I have worked with.
Jeff Marangco has helped me with my small business account — GREAT VALUES here if you have a small business and are looking for a great carrier with great service and value!
Last week I added a line for my son and Jeff (and others at the store) went above and beyond to make him feel special and do everything they could to save me money.
Also, Sprint offers great cell phone coverage, but hasn’t adopted others (Ver****) expensive pricing.

Call their telesales line for anything uttered out of anyone there. If you can get past the tasteless version of hiphop music playing loudly as you walk in, with an equally rough staff there ready to pounce on you with product to push, you will be lucky to get out of there in a minimum of one hour… and perhaps not even with your question answered.
We were offered a gift of a tablet. For FREE!!! The monthly fee of $ 10 would be «waived» for a year. We would also receive a $ 5 gift monthly beyond the $ 10. AND we would get some accessories valued at $ 75 for FREE, which i had already picked out. Our payments would remain the same even with leasing a new phone. I called their 800 line. Got an offshore lady who explained we qualified for a loyalty program that reduced our monthly payments by $ 50 a month. We were paying $ 150 for a family plan. Essentially we qualified for a new plant at $ 100 per month, we did not need to accept the tablet AND we had a $ 15 credit towards new equipment… AND a $ 75 credit towards accessories for the new phone.
I jumped on the opportunity with their telesales. They shipped the new phone. 1, 2, 3, 4 days go by, no phone but the accessories arrive. I call their customer service and the lady i got tragically lacked personality and so did her boss. They insisted i file a police report, but failed to say why? I finally deliberated that it was perhaps stolen, and not that i was gaming the system and subject to police investigation myself. The phone costs $ 650. Why was it not required of Sprint to make UPS have someone sign for this shipment to an apartment complex of all places. The answer was that it was to the UPS driver’s discretion (???) My matter was escalated… and fast forward, in lieu of shipping me a new one, AFTER a police report of course, which i completely disagree with… the onus is on them… they need to resolve with UPS as to why the driver didn’t ask for a signature… I spoke with perhaps the most talented customer service reps at Sprint who helped me immediately. They arrange for a new phone and i would have to pick it up. BUT, i would have to go to the same h*ll whole store where i product was pushed on me for almost 90 minutes.
I arrive. Music blaring. Two registers… both occupied, and i’m next. Manager walking around and i mention that i’m here due to an escalation and need to pick up my phone. She goes in the back and brings the phone, rests it next to a salesperson at a register. Says that only two registers must be open at a time and he was the only one that could help me. If i could activate a phone at home, why do i need him to help me? i waited. 30 minutes. 45 minutes. an hour goes by and he finally frees up. It’s now me and one other customer in the entire store. He puts on his ear buds, turns and walks away to go back. as he walks away i ask him if he was free, as i was taking time away from work and needed to be back. before i could finish, he says «one minute sir» turns and looks at the manager… smirks and walks to the back. 10 minutes later he returns, from what i assume to be a break. begins to help, but at this point i’m again furious. i don’t remember much else that went on in the proceeding 20 minutes, but he hands me a tablet to initial and sign. I begin to read what i’m signing and i could feel him taking air and step back… huffing out a bit that i was reading, or perhaps that i was taking up time. the store was empty!
i asked him about the insurance that was added on for $ 13 per month. when i was there a week prior his manager had explained that insurance was not mandatory. but he was very adamant and physically poised to get his point across, without any debate. he said, «when you buy at a store and leasing, it’s mandatory. if you’re using telesales, it’s not. so call them after to cancel.» it appeared to me that at least from a sales perspective there’s incentives to push the insurance.
insurance is always optional. it’s insurance! if i assume the risk, why would i need insurance?
i called customer service again, and got the escalation team. the lady i spoke with immediately rectified the situation and i was finally done with my escapade.
avoid downtown WC sprint store. call the customer service line. or if you do go in, do not commit to anything as they will exploit your lack of knowledge in billing and equipment.
i’m really not sure how they get the stars they get on here. i’m incredibly disappointed in this store but love Sprint as a company. The front lines need an incredible amount of coaching from a service but also sales perspective. Their approach is not customer or service-​centric, which is very unlike Sprint’s values or code of ethics.

By the time they’re able to help you (or even acknowledge that you walked through the door) the phone you bought from them will be obsolete. In which case they’ll be happy to sell you a new one with a bunch of overpriced add-​ons that you don’t need.

My husband and I went in on Saturday because we were having some issues with our plan that would be easier to resolve in person than over the 1 – 800 line with someone who English is there second language. While we were being helped by a pleasant young lady, we were greeted by the manager Scott Spencer who handed us a letter regarding his and employees customer goals and how he wanted feedback. On the letter he included his direct contact info, both email and phone number, in case we experienced any issue because he explained he wanted customers to be able to reach him. He placed a stack of these notes next to each employee kiosk which the direction to hand it out to everyone who came in. I really appreciate the manager taking such ownership in his store, and I must say I received great service that day!

I’m so upset right now, I hardly even have words. I will never give sprint my business again, especially at this store.
I paid exorbitant fees just to get out of a contract so I never have to go there again. Horrible! Beware!!!

I am writing this review to help others who cannot afford to be duped by deceptive and dubious practices. In a nutshell I purchased a new iPhone 6 here about a month ago. When I asked about a phone rebate or offsetting the cost of the phone with renewal of my Sprint contract I was told they «don’t do that anymore» and that they give you some items that are rolled into an installment plan and that my new monthly bill will be «about $ 15 less than (my) current bill.» He also said my next bill will be «a little more» than my usual bill ($ 180). He said a lot of ridiculous things, and being in a hurry, I did not read the service agreement or ask clarifying questions. Well I received a bill for $ 444.00 today and was informed by customer service my subsequent bills will be over $ 60.00 MORE every month for the length of my contract.
No matter how small the print, READ EVERYTHING before signing. My bad. I did not. What I did do was trust a very unethical salesperson representing a company I have paid money to every single month– on time– for over 15 years. They can lie to your face all they want, and if you sign, too bad.
I am not a complainer but this was incredibly upsetting so I signed up for Unilocal today. Twitter is next. My 500 FB contacts are now quite aware.
OStill waiting for a phone call I was promised by an «executive» after a 70 minute phone call to Sprint customer service.
Lesson learned as I count the days until my contract ends and move to another carrier.
BEWARE!

If there are two groups of people that I know are especially likely to pressure others, it’s perverted pubescent boys after your virginity and cellular salespeople after your pocketbook. And while your precious virgin loins may seem the greatest asset to protect, if you lose your pocketbook to that sales rep, you’re going to be getting bent over in a whole different sense (and no, there won’t be lubricant.) All of these facts swirled through my head after I decided to ditch AT&T for another wireless provider. I went into the Sprint location on North Broadway with a stern heart and a cold glare, prepared to refuse any and every extra add-​on, up-​sell and promo offer that I was sure the employees would fling at me.
Instead, I was treated like a normal person who knew what she wanted and wasn’t haggled for anything I didn’t wanna buy. No pushy sales dudes emotionally flogging me because I don’t want some extra feature or accessory. Doug S. took care of me in record time and made sure I got the best deal and options for me. I seriously couldn’t believe his lack of pushiness and ability to get the job done smoothly and without making me agitated. After all, isn’t agitation always at the forefront of any wireless service experience? Not here, I guess.

Sprint is a garbage company that has horrible customer service. This was not always the case. I had been with them for 10 years and I used to think the extra monthly payment was worth the extra customer service until both of my phones started having problems. I had warranties on both phones and they refused to give me New phones even after saying i didn’t care if they gave me older phones as a replacement i just needed phones that worked. They refused so i had to leave them.

Pretty rude. I asked a simple question over the phone and they act like I’m asking them for the moon. «Do you have this in stock?» «(Very loud sigh on purpose) no! We don’t! Bye!» «Wait! I have another question!» But they already hung up. I would rather get help from some random 3^rd party kiosk than these guys. I really don’t care how busy you are or how many times different customers before me have asked you the same question. That’s your job and as a person, I don’t deserve that. No one does.

My new HTC phone has a really bad battery. I think Ive only had the phone a little less than a year and it dies after two hours.
So I needed a new battery and I needed to look at other phones for my husband. Hes on a separate plan and we wanted to start just combining plans.
I don’t know what the other reviewers are talking about because I had an excellent customer service experience.
When I told them what my husband was looking for in a phone I was given the down to earth details on what he might like. I also had some weird questions and the guy was so helpful in answering them.
I bought a new phone and got a new plan and a new battery and was pleased with the entire transaction.
I have had sprint for almost 10 years and have never had a problem with customer service or phone service.
On the other hand, my HTC is still dieing and at this point I don’t think its the battery. Stupid new technology!