Servpro of Walnut Creek & Clayton

We had water damage inside the house. I was amazed at how fast, how professional, how thorough, and how knowledgeable the crew of Nick, Rich, and Don from ServPro of Walnut Creek were in responding to our needs. It was impressive to observe this crew in action. They couldn’t have been more effective and caring in the job they did. They turned lemons into lemonades for us! Mike W.
I was nearly in tears when I saw the water in the walls, ceiling and in the carpets. That quickly changed with Nick and his team showed up. We called them first thing in the morning and they were here within 2 hours taking care of business. The day may have started with tears, but by mid-​afternoon, we were all smiles thanks to ServPro. Colette W.

I have had two experiences with Servpro of Walnut Creek. They are professional, prompt and have gone out of their way to assure me that my home would be taken care of like it was their own. I needed assurance that the water damage and air quality would be restored back to a healthy standard. I believe that when they finished their clean up at my home they left it BETTER than it was before the water leak. Scott and John listened to my concerns, and patiently calmed my fears. Having a major water leak in my beautiful hillside Orinda home was extremely stressful for me so I needed a lot of hand holding; they explained everything and never made me feel like I was wasting their time. I was upset about the leak, so having a team that would be understanding and patient was important. I have dealt with many service companies through my 30 years of living in my home, and all I can say is that if all of them were as conscientious as Servpro of Walnut Creek/​Clayton life would be a little less stressful!

After seven months of reconstruction, the team at Servpro of Walnut Creek-​Clayton returned to help us move back into the home. The moved furniture, cleaned rugs, lifted boxes, did a construction clean, all with an attitude of «we are here for you… whatever you need.» It was a pleasure to work with this excellent crew. Special shout outs to Don and Sterling for the many return visits and help with a smile. Rich, John, Nick, and Terrell were also fantastic on the days they were assigned to assist. Shawna and Trini in the office kept the scheduling on track. Every person on the Servpro team went above and beyond. The packing of the boxes had been done so professionally by Sheila that not a single item broke through the move. Now that we are finally back In our home, we want to give a heartfelt «thank you» to Servpro of Walnut Creek-​Clayton. When you have a disaster, after you contact your insurance company, or whenever you need assistance with damage restoration, make sure to make Servpro of Walnut Creek-​Clayton your next call. They live their motto «like it never happened».

Called for emergency housecleaning on Sunday as their ad said they were open. When I called, they said that they don’t consider my situation an emergency– my tile floors were jackhammered to replace, no covers were used, there is a fine layer of the dust from the jackhammering over everything, and I am asthmatic!
The company did respond by sending a crew the next week– however, the work was sub-​par. They called and stated that they would work to correct the situation at no charge and would send a group of four, including two supervisors back out. Only wo workers arrived, and again did not clean everything!
I was extremely disappointed!

We had a pipe leak in our upstairs bathroom, that caused water damage in our bathroom and our living room under the bathroom.
We called our insurance company and they sent serve-​pro walnut creek, to stop the damage from getting worse and clean up the damage already present.
The owner Scott was only interested in making the insurance company happy and was not at all concerned with our safety or keeping us informed with what he was doing with the project or our home.
When asked all he would say is talk to your adjuster and his workers we did not feel that we could trust what they we saying to us or leaving them alone to work in our home.
With the exception of john the only worker we would let back in our home, he seamed to be very honest and trust worthy, except when the Scott was around.
We would not recommend this company and if your insurance company forces them on you like ours did to us beware.

Serv Pro should be called «Save Pro» — After our washing machine overflowed on a Sunday morning causing major carpet and tile and wall flooding, Serv Pro arrived by noon. We credit their quick response for salvaging what could have resulted in tremendous wall and floor damage. Don and Jordan were terrific — they came every day of that week checking on their fan placements and the moisture levels. They were very reassuring, helpful and respectful. Kudos to a wonderfully run company!
Carol & Hank, Moraga

When a pipe burst in my apartment, ServPro moved everything from my apartment out, into storage, and back in. The were quick, thorough, and extremely reliable throughout. They were also very good about working around my schedule. And, although this is above and beyond, they were extremely compassionate. They made the situation way less stressful than it might otherwise have been.

They did a great job on four occasions in our Rossmoor Coop. They are prompt, respectful of owners property and convenience, and clean up well. The one occasion I had to pay for, I found their charges reasonable.

After a stressful sewer pipe breakage and a night of stress we were very lucky to have found Serv Pro of Walnut creek ! Troy and his fellow workers did an outstanding job in cleaning up our mess, putting our minds to ease and finishing the job at a very timely manner ! We shopped around and these guys were affordable and professional in every way ! Thank you again
Wazhma and Abdallah Masarweh of pleasant hill

My experience with this company was horrible. The company «president» was the most rude person I’ve ever encountered.
In late August, our washer (the landlord’s washer, we were renting) overflowed and much of the water soaked through the walls, flooring and leaked through all levels of the house. Of the personal items that were damaged, our persian rugs were of great concern. When Servpro came out to assess the damage, Mr. Scott Lane, the so-​called president, touted their carpet cleaning skills as second to none and that our rugs would come out looking like new. I asked about their process and he told me they would wash them right away and then hang them to dry for a couple of days. So, they determined that there was mold in the walls and flooring. This meant they had to open everything up and start bringing in industrial dryers to get rid of the moisture as well as spray the mold. We were told to vacate because of the mold. After they finished assessing the house, they left. I noticed my rugs were gone. I hadn’t gotten any written claim check/​receipt (after I expressly asked them for one as the rugs were quite valuable). I did not hear back for an entire week. After 7 days, I decided to call and see when I could pick up my rugs. I was sent around to three people and finally their office manager, Teresa Barth, tells me that nothing was done to the rugs and I could pick them up at any time. I asked why they weren’t cleaned and she told me the landlord’s insurance didn’t cover my items. Okay, that’s fine, but why wasn’t I told? I was upset but I asked why no one contacted me and she didn’t have an answer. I explained that the water and mold could have seriously damaged the rugs if they were just left to dry with all that muck on them. I also said the company president had promised to take care of them. She was a little dismissive and asked what she was supposed to do about it. I asked if they could clean them right away and then I would just pay for it myself. I also asked to speak to the president and see if he would consider charging me a discounted rate given the situation. I spoke to him in a clear tone without once raising my voice. He denied he said anything about cleaning the rugs right away and that I knew the insurance wouldn’t cover the cost of cleaning when they came to the house. I said, «why would you have taken the rugs if you knew they weren’t covered by the insurance?» He became really frustrated and accused me of cussing him out and yelling and finally asked «what do you want me to do about it?» I again asked if he would consider cleaning the rugs at a discounted rate because of their blunder. He offered 5% off, which I accepted. I told them I would call back to confirm. When I called, I got Teresa on the phone again and she said that he didn’t agree to the amount. I explained what he offered and that I wanted them to honor it. She said fine and I was given the total. The next day, I found my rugs uncleaned and rolled up in my living room (Servpro had been in and out of the place drying up the mold that week so they had access to the place without my being there) with a letter stating that they were declining to perform the cleaning of my area rugs.
The situation we were already in was stressful enough (being practically homeless and worrying about a million other things), I certainly didn’t need them adding to it.
They over promise, under deliver and are extremely nasty on the phone. Use ANYONE else but them.

Two other companies could not clean my carpet, so I tried Servpro and they made it look like nothing ever happened! Highest recommendation, especially for dog and cat owners.