Safeway

This may be the worst Safeway in the world! Slow service, constant over-​charging at the register, rude employees. Just avoid.

This is quite possibly one of the worst grocery stores around here. Selection fiiiine, just your average (maybe even «nicer») grocery store. But employees are seriously rude here. I have had 2 instances where customer service was beyond horrible. One was when I freshly moved here from another state, and my driver’s license was clipped and I had the yellow paper. I had no idea that I can’t buy alcohol during the switch process, and the lady at the register was all authority coming down on me, made me feel like I’m a criminal when I asked her to show me where on the yellow paper it says that I can’t pick up some wine. Now I understand, but I was honestly unaware, and there could’ve been nicer ways to inform me of the rule. She chose to do it horribly.
Another time my out-​of-​country relative visited and attempted to buy — similarly, something that she apparently needed her passport for, because all other forms of picture IDs with DOB were not accepted […]. Well, again, this place needs to provide basic customer service training for the cashiers, because as soon as they find themselves in a situation where they actually have to interact with the customer, or god forbid explain something, they are terrible, rude, ignorant, and unprofessional, EVEN when the customer is not acting confrontational. So, all in all, this place is terrible, and I haven’t even mentioned the legendary parking lot that is famous for car break-​ins. Do yourself a favor and only pick up baking powder from here, if you must.

Ordered the spiral ham dinner for Christmas, the only thing it came with that was advertised was the ham. Everything else was for a turkey dinner. No scalloped potatoes, came with mashed. No green bean casserole, had to have sweet potatoes. But because it was supposed to be a turkey dinner they threw in cranberry sauce and gravy.?? For a ham? Come on now! Safeway, get it together, false advertising is just that. Bait and switch is not cool. Especially when I have to go buy and cook what you promised and didn’t provide.

The butcher, Eric or Nick cant recall, tall guy, on Christmas Eve would not help me.
I am poor so i went to the «Manager Discount» in the meat section… saw a small piece of thin rib-​eye that was 30% off dated tomorrow, the 25^th. I also saw other red meat dated Dec 26 and Dec 27^th with 50% off. so i asked the meat man if he would bring it down to 50% off for me as i am poor and would like to have it to eat on Christmas day. He would not and scolded me saying that if he did it for me, then everyone would be asking him to do it.
Usually in other Safeway, esp in the Christmas spirit, the butcher would be more than happy to put a 50% off sticker on it since the others all had 50% off and this small piece was the only one with only 30% off on it. Could not believe his coldness.
The nice Filipino manager did give me the 50% discount at register and said he would talk to him, but it doesn’t diminish the sting of that rotten meat butcher who was so arrogant. He is getting paid but acts with entitlement.

Understaffed, always busy, trimmed down selection (for being organic this & organic that, they don’t even carry alfalfa sprouts). Seriously? I need a new store in a big way.

Horrible. Slowest more poorly managed Safeway I’ve EVER been in. They never EVER have enough checkers. They never ever call anyone up and the checkers talk to each other like we aren’t even in line. I’d rather go somewhere else and pay more for the efficiency and professionalism. I only come here anymore for the Starbucks and my monthly prescription. Horrible. Do NOT waste your time.

SSSSSLLLLLOOOOOOWWWWW
Please hire more cashiers.
And tell Starbucks to stop lying about pumpkin spice. I know you have it! You told my boyfriend you did so stop denying me my addiction!

Bakery department :
I ordered bagel with vegan cheese and their manager (Chelsea) she make me right way and the price was same 6 bagels for 3.49 $
. The test was amazing
Thank u

Jordan P. (deli clerk), you were exceptional! Your customer service was the best I have personally received by far, in any of the Safeway stores (I frequent them quite often). You set the standard for high level customer service – period! You were extremely pleasant and put a smile on my face. The sandwich was great, but the customer service was better! If you can, request him at the deli counter, you won’t regret it!

Very well kept and great customer service. I had come here for a western union after being let down by 3 other providers and they told me it was closed. However, I told them my story and thry made an exception. They were also very empathic to my son who was being an extremely irritated toddler. I like that they do not share a parking lot as well.

Literally the worst grocery store I’ve ever experienced. And I’ve lived in Minnesota, North Dakota, Colorado, Florida, Utah, and California. Therefore, I’ve been to a wide variety of grocery stores coast to coast. I have been to this store probably 5 – 7 times and the story never changes. RIDICULOUSLY LONG CHECK OUT LINES AND ONLY A FEW CHECK OUT STANDS OPEN. It will take you at least 30 minutes just to pay for your groceries. Whoever manages this store should be fired. The level of incompetence is mind boggling. I think an infant would manage it better. Overall, the employees of this store have a bad attitude (probably related to poor management) and it will take you half the day to pay for your groceries. Tip of the day! DONT SHOP HERE.

No matter what time of day or night I come here the lines are ridiculous. You need to accept that the amount of shoppers you have coming in here warrants at least one more cashier. Take the labor cost and make your patrons happy. It’s 1030 pm on a Saturday. There are two open check stands with at least 15 people in each.

I don’t know what it is about this Safeway, but I’m not a fan.
It’s always super busy, which is fine, but why only have 2 checkers working when there’s lines going down the aisles?
I normally don’t care, I come to this store knowing it’s not going to be an in-​n-​out trip. Today finally just annoyed me.
We tried to use the credit card terminal, and for some reason (actually happens more than often at this location) it froze. The checker tried to unfreeze it but to no avail, so he called for manager assistance. Aside from that, the onions had no barcode, so the bagger had to go find a new bag (why he couldn’t just type in sweet onion is beyond me). Anyways back to said checker and terminal issues.
Manager finally came, asked what was wrong… actually, he came over with a little attitude. He seem a little confused on what the problem was… checker wasn’t very clear with the manager though, and was kind of mumbling, but it was obvious the terminal was frozen. He took a look, and did something and it unfroze.
What bothered me and warrants the two-​stars, is what the manager did next. Instead of just making note of it to talk to him later, he turns to the checker and in front of customers calls him out «you need to tell customers what is going on because they can’t see, or don’t know what is going on» Cashier cowered a little, until myself, a friend and some other customers flat out told the manager that he did tell us, and that’s why he called for you.
It’s one thing if this is a constant thing with the checker… but don’t call out your employees infront of your customers, its very unprofessional, and awkward for your employee not to mention, we the customers feel guilty for possibly causing a problem and in turn getting the employee in trouble.
Aside from this incident, I am just not a fan of this Safeway. It’s as though time stands still the minute you walk into the door. Cashiers though fast, seem to be slow at the same time, god forbid you require help, there’s no one to be found. I will say though, all the young baggers are awesome and are always willing to help you with finding what you need.
I know you’re a chain superstore Safeway, but get it together. I’m at the point, i’m willing to drive the next town over just for Safeway.

This store is awful, period. It is about ¼ mile from my apartment and I refuse to go there, after literally years of seeing the same stuff going on there. Long lines, slow cashiers, rude store managers, bad store environment, sub par products, etc… this store is laughably bad. Every time I think they may have turned things around, I’ll go in there against my better judgement, and I am quickly reminded of just how bad they are.

Long lines all day every day. Never more than 2 registers open. Hope you planned an one hour trip to the grocery store for that sour cream. Worst Safeway on the planet.

Wow, maybe things are changing after the merger. Saturday at 5 and six lines were open. Checking out was a breeze.

Good ol Safeway always there to find what ever you need for dinner and desert. Clean nice store with help full workers to help me find my products. Didn’t have to wait in a long line either !! Good visit !!

You never know with this Safeway. I only ever come here at 8 in the morning and I really prefer to see I-don’t-remember-her-name-but-she-has-adorable-blonde-highlights-cute-glasses-and-is-the-sweetest-cashier-ever-you-know-who-I’m-talkin’-bout-don’t-you? Anyway she’s a real doll. I hate when they only have one cashier but that seems to be a trend here. Like ballet flats with that crappy, painful stretchy ruching in the back or hip huggers, it’s a really sad trend to watch happen and usually one that personally offends and often violates me as a human being. Sometimes this trend even leads to other customers getting hostile with each other. You don’t want to be there when you start seeing elder abuse – and no, I don’t mean younger people abusing elders, I mean elders abusing younger people because as young people we know better than to ever disrespect or even stare too long with too much strength in our stance at our elders. (Especially this close to Rossmoor. You don’t know a gang war until you’ve seen an elderly gang war.) All I’m saying is open an extra lane, your decisions can have far-​reaching implications, Safeway.
Also there is a woman in produce who I just love. I’m sure you know who I’m talking about there, also. Why wouldn’t you.

Don’t go here if you can help it! Their bakery stuff is always dry, the store manager is very rude, and they don’t have a good selection. I recommend the Safeway on Bancroft Ave.
Edit: I opened the granola I bought from there a few hours after I wrote this review and it smelled and tasted like chemicals or cleaner. I brought it to the Bancroft Safeway with my receipt and they gave me a full refund which I chose to be an exchange for some cookies and they even gave me an extra free package! Impressed, pleased, and doubly sure that the downtown Safeway is not the place to go.

Well i guess i should start with the good.
I went in there the week of valentines day, i have my list and go to the produce section. A young man was there, he knew i looked lost and helped me with everything on the list! Awesome customer service, i was really impressed by this young man. I honestly wish i got his name. So i get all my produce and go to the meat section. older gentleman in all back with dark hair helped me. once again AWESOME CUSTOMER SERVICE.
Now i go to the wine section, looking around and can’t find what I’m looking for. The young man from the produce section saw me and tried to help, then the same man from the meat section that helped me saw us looking and went to get the person who works in the wine section to help us. Once again awesome! i can’t stress how much these two guys helped me out!
Now this is where you get 2 stars :(
guy is bald and i believe had facial hair.
Now i know everyone has their off days, but man, he was just an ass towards me. And for no reason so i was a bit confused. This man refused to help me, when i showed him the text of what type of wine it was, the brand, and the name of it, he reply was this doesn’t help me and walks away. And when i continued to look for it he just gave me a dirty look. I then went to Customer Service who called a different store, she asked me if i the guy in the wine section called the other stores and i said no, her reply «thats bc he is lazy». That last interaction really put a nasty taste in my mouth. Someone should really talk to this employee… not a good look!