R Spa

I have used the spa and massage services on many occasions. I have never been disappointed. The Club and Spa are fantastic. I have been a member since 2012. j

If I could give this spa zero stars I would. I previously have been going to this spa for years for a spray tan and they were okay. My boyfriend said I looked a little orange but overall they did a decent job. Last week my best friend was getting a spray tan before her bachelorette party and was so excited about getting her spray tan. When she arrived at R Spa, the lady seemed flustered because she was a couple minutes late to her spray tan and rushed the «bride to be. My friend paid the receptionist and was handed by the lady a glass of water as she was walking out to leave. My friend pulled the door instead of pushing it to leave the spa and the water spilled all over the bride and she felt awful because her spray tan got messed up (my friend also told me the receptionist pulled the door the same way my friend did when she was leaving the building). She asked the receptionist if she could get it fixed and the lady told her she couldn’t fix it but that she can shower and spray it again on her. And thats what happened and the receptionist charged her for a SECOND SPRAY TAN. My sweet friend tipped $ 10 to both spray tans and their spray tans are $ 40 each so she spent a total of $ 100 on her orange spray tan that day.
She called me crying and I was really upset and called the spa. They said someone would call me back and nobody did. Fast forward to a week later I called again and Susan who runs the spa said for my friend to call her and she would talk to her about it. Susan told her she would offer her 20% OFF HER NEXT SPRAY TAN. Are you kidding me? She wasn’t planning on going there next time anyways! Awful customer service and decent tan. Tell R Spa to put a sign on their door to pull and not push while exciting. Save your money and go somewhere else.

Had the most amazing massage and body scrub with Taylor today. The girl def knows what she’s doing. I plan on making this a regular event!

Massage review — Was not impressed. The amenities included were worth it (steam room, sauna, hot tub, showers), but that did not justify the $ 150 I spent on a hot stone massage that was seriously lacking.
The biggest turn off about this spa was the front desk girl running after me through the lobby to ask if I wanted to add gratuity to my charge. I was floored. How unprofessional and irrelevant to her as admin. I’m a body worker myself, so I placed a very generous cash tip on the therapist’s bed even after feeling unsatisfied with her work.

I am a member at this gym, so I thought I would get my husband and me massages for his birthday. It was the first time I have been to this spa, though we frequently spa for special occasions. We will not be back. First of all — the spa is located directly under the weight room, apparently. There were constant loud crashes right above my head the entire time my massage was taking place — not so relaxing. Also, my masseuse was just very young and not very good. My husband felt the same way about his. We both laughed about how we wanted to say «um, that’s a rib — that’s not helpful.» My husband was not given access to the executive lounge, as promised when I booked the massages — despite my specific request again BEFORE the massages. And, although I called to complain to the manager, I have not yet received a call back. It was an overall disappointing experience and a waste of money.

This spa has almost everything that you could want and hope for in regards to a 5 star resort sort of Spa. Your treatment includes access to the gym, steam room, sauna, and same– sex hot tub. You can also use the lovely pool.
When you check in for your service, you get a private locker, sandals, a robe, and access to a shower and bathroom that are specific to spa patrons only. There is a quiet area with tea and magazines for spa patrons awaiting their masseuse or esthetician. There is also a TV area located closer to the gym locker room too for spa patrons only. The shop has a wonderful selection of rare, unique and comprehensive products including skin care, make up, clothing, gifts, wellness products, and seasonal attire.
I normally always know how much I will spend before spending it. The last time I went I got the basic facial which included a foot, leg, shoulder, and neck massage. I also added a brow and chin wax. I went with my Mom for Mother’s day. She got a more specialized facial and probably some facial waxings. The bill was something like $ 350 including the tips. Oops! The one time that I wasn’t anally retentive about my spending I got buyers remorse.
All of the people that I met that work here are wonderful and the services are wonderful. Be careful about what you order because it can be very expensive. If you aren’t a member of the gym and you are going to the spa, be prepared to tip the valet guys.

Ok. So I hate to write a bad review because my actual massage therapist did a good job, but I was not happy with the rest of the experience. And it wasn’t just a fluke, it’s the 2^nd time it happened.
I am 37 weeks pregnant and my wonderful husband booked me a prenatal massage as he did a a year and a half ago when I was 37 weeks pregnant with my first. I had the same experience both times. I have no complaints about the massage.
The complaints I have are he following…
–I was not offered slippers. I had to walk around barefoot. Which really bothered me, as I have to use the restroom often this late in pregnancy.
–The room that my massage was in, was some sort of storage room. It has floor to ceiling tile that made for a freezing massage.
–The room is also very noisy. Every footstep of the therapist was very loud and distracting.
–There is also an ikea clock hung in there that was ticking very loudly.
I know these things seem small, but when you’re paying an arm and a leg for a massage during the most uncomfortable time of your life, you expect the best. This was far from it.
I would recommend them giving prenatal massages in one of the regular massage rooms. Take the extra 5 minutes to switch tables and not give an expensive massage in a storage room.
I won’t be going back. I had a much better experience at the Lafayette Park Hotel and Spa. AND it costs less.

I had a disappointing experience today, mainly with the management. I frequent this spa about once per month for massages. Today, I had one with a new staff member and while she was good, she did not do the front of my legs/​thighs-​just my arms. It felt like an incomplete massage, especially since my legs were sore from the prior days workout. I asked her after the massage if there was a reason why she didn’t, and she replied it has to be requested due to the massage being a short period of time (which is 50 min).
In all of my massages here Ive never experienced this. When I checked out, I inquired if this is something new so that I know whether or not to request this going forward-​I was not complaining, I simply asked the question and explained what happened. The manager got defensive, and instead of apologizing or offering a discount (aside from her saying — we will give you your member discount, which I was owed ANYWAY!). She said over and over that the therapist was very experienced, and also asked me if I requested the front be massaged. Now why would I ask for the front of my legs/​thighs to be done when A. I was paying for a full body massage B. this has never happened before and C. she stated the need to request this WASNT a policy. To be clear, I had no complaints about the therapist, I was just puzzled why the front was not done-​then stunned at how the manage handled this. The girl checking me out even seemed a bit uncomfortable as to how this was handled and whispered an apology and also defended me to the manager saying that was a bit odd to not do the front, and relayed to her I was frequently at their spa.
On the positive, I love the easy access to this spa, it is great if you are a member. Also, in my experience Charlene is the best therapist here-​fantastic.
So all in all a decent Spa, just very poor customer service as it relates to management.

Have been visiting this spa for years, actually since it opened. The last two years very noticeable decline in therapist quality.

Probably the worst service I have ever had. I got the 40 min Foot Renewal ($ 50) which actually only lasted 33 min! But out of that, Gloria, leaves you for 15 minutes to soak your feet, so you basically get a 10 minute treatment for $ 50 (the 10 minute did include some exfoliation and massage) but seriously a dissapointment! (the other 8 min she did a paraffin treatment, where again she puts this liquid parafin in plastic bags on your feet, and leaves you for 8 min). A TOTAL WASTE OF MONEY.

TERRIBLE SERVICE. Seems to me a lot of the 5 Star Reviews are staff themselves… Should alert Unilocal. READ the 2 to 3 star reviews to get a REAL idea of the place.

This is more Spa light despite the pretentious front desk staff. There is no quiet room or spa like extra touches. I have been here a few times and find the technicians who perform the massages and facials to be well trained and impressive. It is a convenient location. What is really lacking, is quiet during the service itself. There was drilling and easily heard vacuum noises during the last 3 visits. I have over looked it because I get a discount but the cold and detached front desk staff makes it hard to keep over looking the things it lacks. I won’t spend my money here any more.

I have been receiving monthly massage from Diane for almost 10 years! I’ve had massage all over the world and I prefer to come back to her. She’s great at modifying according to my needs at the time. She accommodates my request for light massage. The rest of the staff is friendly and helpful. The facilities feel clean. The peaceful waiting room helps get the ‘calm’ started. No need to be a gym member. you can get discounted rate with spa membership.

Love the R Spa. Its a local spot but once you walk in, you forget you’re still in the bay area. Especially after receiving a treatment by Charlene. WOW! I usually get 60 minute massages, this time I wanted to try a 90 minute massage, boy is it going to be hard to go back to a 60 min.
Charlene was very attentive to my needs, she noticed where most of my tension was and worked on it. Loved my massage. I’ll definitely return and ask for Charlene.
I’ve never had a bad experience at the R Spa. I enjoy all the amenities and really love the outside pool and café.
Great place to go if you want a girls day out to relax, talk and chill.
Validated parking if you’re getting a treatment or going to the gym.

I always love coming here to get my monthly massages. I got a gift card from a co-​worker to get a Sports Massage. So relaxed. Renee was super awesome. I even decided to try a waxing. Francisco (Her last name) was super super nice and helped me relax. She’s a great person to talk to. When I return for a follow up I will defiantly request Francisco for waxing and Renee for the massage.

I’ve been here a few times for massage’s and manicures.
One of my first times here I had scheduled a Valentine’s Day couples massage. The staff was very sweet and had us get into comfy robes and they escorted us to a suite where we had a lovely massage and then treated us to champagne and fruit. The price was reasonable. I love that you get free valet parking if you have a service at the hotel.
I recently got a shellac pedicure here for my wedding. I was walking barefoot down the aisle and wanted my toes to be perfect. I confirmed with the woman on the phone that they did shellac pedicures before I made my appointment.
When i got to my appointment, the nail technician had NO idea that she was providing that service or that the salon even did that! great… she was unsure of herself the entire time, messed up the pedicure because she did not know what she was doing and complained about her daughter’s they entire time i was there. they did not have very many colors to choose from and the ones that they had were odd color choices.
I was completely disappointed which the experience; especially since it ended up peeling a few days later. NOT WORTH THE PRICE. staff was rude on the phone and when i was there.

OK, I only had a manicure and pedi but was disappointed in the experience. First off, the people are very nice but the equipment that is available is meager at best. The room that I had my services in was large and seemed just thrown together. There was no pedi chair and my feet were placed in hot water for just a few minutes and then the water bowl was removed. The room was cold and the front desk wouldnt help get the heat up. That said, they did have throws to help keep me warm.
I was a guest a the hotel and I must say I loved the hotel, the gym and most of the services but I wont go back to Spa. Upstairs is the weight room and the dropping of the weights was a jolting, unrelaxing experience.
I paid $ 80, for what was suppose to be a higher-​end service and I dont believe I received this.

This is as good as it gets! No matter where I have moved (Hawaii, LA, and now DC), I still make sure I get an appointment here when I am in the bay area.
I have had massages, facials, and waxing. My consistant service is bikini and eyebrow WAXING with NICOLE. She has been my esthetician for about 4 – 5 years now. No one has ever shaped my eyebrows like she does! Nicole is professional, but also forms friendships with her clients… which keep us coming back!
The spa facilities are also pretty amazing– and I have enjoyed the steam and sauna rooms on many occasions.

Get your Shellac here! It is the real deal, and so is Maria Adame. Pleasant, detail oriented, and a stellar manicurist, I had 2 compliments on my nails before I even left the spa! If you want a great, real CND Shellac manicure, see Maria!

Good spa… not quite the luxury of ones such as the Claremont but the staff is definitely experienced and friendly.
Facials — go to Jessica, she’s great!
Waxing — Jessica does good ones but Sarah Ann is my favorite for sensitive areas
Massage — I forget his name but he’s the only guy who’s been there a while, relaxing and yet great to work out trouble areas.
Typically easy to get appointments… even same day.