Patelco Credit Union

I am grateful beyond what I can express on this Unilocal entry for the home refi I did with James Marasco, Bobby Nicoles, and Erica Badger. Our previous Broker at a well known brokerage firm was not providing us anything good in the way of options or advice. As soon as I called Patelco, they immediately understood how to proceed in consolidating a complicated loan and lowering our rate. James and his team were true allies in the process. It took time but they were responsive and encouraging the whole way. Thank you!

Still can’t believe I got such low interest rate. As low as 1.99% this is a blessing ! Thanks Sean and Kristine Lee for all your help and your great customer service. Me and my husband are very happy with our new car and It was a very simple process. I highly recommend coming here. You will be surprised.

Service at this Patelco branch is great. All employee have great service and the lines are short. Kristine is awesome and has world class service.

We’ve been members of Patelco for 20 years and I have to say their service just gets better and better. We had a bit of a mix up with an account. Kristine at the branch did what she could, quickly and efficiently, but could not solve the problem on the spot. She told me that she would research further and get back to me and then set up a time for us to come in for another appointment. I figured this meant that I’d have to follow up and figure it out. Guess what, she called me an hour later and had solved the entire thing. We did not even have to go back into the branch! A big thank you to Kristine!
Sidenote: Patelco;s car loans have great interest rates!!!

This review is for Patelco as a credit union in general. I have had two recent phone interactions with Patelco — one for a credit card dispute, and one for a bill pay issue. Both times, all of the people I’ve worked with were very professional, courteous, and thanked me for my business. And, they were quick to assist with both issues. I wish I would have listened to my instincts and applied for my recent home refinance with Patelco instead of a broker. Now I’m stuck dealing with a less than organized mortgage company. Love Patelco!

Do not expect to be seen at the time of your appointment. I scheduled an appointment on the weekend because I was told there would be no wait. Ended up having to wait over 20 minutes for the representative to get back from lunch. Not a very professional environment.

Today I went to clear up a problem with a check I wrote from an HSA account. Although I was initially apprehensive, Ms. Christine Lee was able to help me right away. Although it required a lengthy phone call to an HSA help line, her calmness and patience put me at ease immediately. The matter was cleared up without fuss, and Ms. Lee made the whole process pleasant. Very happy with the customer service.

I LOVE BEING TREATED LIKE A HUMAN BEING.
I know, I know, it’s a weird fetish and it’s definitely not something that my old bank (BofA) cared about or respected enough to implement in their interactions with me. I recently made the switch to Patelco after hearing so many great things from my friends and family members who have accounts and I could not be happier. When I go into the bank, I’m greeted with warm smiles and genuine helpfulness. When I call the customer service line, reps talk to me with sincerity instead of rushing to get me off the phone and take the next caller. All of these seemingly minor details (y’know, the whole treating humans like humans thing) add up to an impressive financial institution that I plan on banking with for many years to come. There’s just no comparison to Patelco and the big box banks that I was used to work with – instead of them actually working for me.

Best customer service from all the banks and credit unions I have dealt with. The people of the branch are always friendly there’s never a line when i go. Onine support is fantastic. I wanted to make a copy of a check and it was not currently available, they called me up and told me they were having one mailed to me

Very, very bad experience refinancing. Excited about leaving major bank and putting money in a credit union. Paid fees, endless paper work. They wanted us to cancel earthquake insurance. Three weeks of run around. By the time we went to Wells Fargo the rate had gone up ¾ percent. With Wells we had our refi in under three weeks. Patelco, you suck!

My wife and I have been with Patelco for years. Nothing but good experience with them, but this review in particular is for the loan officer on our mortgage, James Marasco – He’s amazing.
We started looking for a house last summer and knew we wanted to get our mortgage through Patelco because 1. They’re a credit union and not a bank and; 2. They never sell, bundle or farm-​out their loans. All the servicing and whatnot is done right here in the Bay Area (Pleasanton, if I’m remembering correctly).
We had a number of realtors tell us that we’d loose out when making offers when people saw we weren’t using a «local» mortgage broker (read: freaking crook!) but James was so on top of things (returning calls and emails way past business hours!) that if we were putting in offers, the sellers, realtors, and title people knew that our loan wasn’t going to hold up escrow.
All in all, we found a great place, and James made the process absolutely seamless. He’s a real professional and great at what he does. I love Patelco. They hire great people and let them do their thing. In our case, it saved us a bunch of time and money and let us keep our home loan where we do all our other banking.

They are very professional and easy to work with, plus, the interest rates are good and there are very few fees such as the ones you would find at commercial banks.
There are just 2 designated parking spaces in the back lot, but street parking can usually be found.
The main drawback is the hours which are 10 – 6 on weekdays. That is not early enough for folks who want to bank in the morning or before work.

Went in to open an account with a check in my name. Wanted free checking. They have something called free checking, but it’s not free unless you jump through hoops the entire time you have an account with them.
Patty said, are you sure? this is gunna take like 20 minutes in a very dismissive tone of voice. I then started asking her about all the possible fees and restrictions, I can’t write em all out there are so many. She started saying stuff like, well if you open a savings account with a dollar in it, and move funds between the accounts every 6 months you can avoid these other fees.
I told PATTY I no longer wish to open an account, please delete my information. She said, are you sure? you could come back with like 10 bucks and open an account, it’s not that much money.
I said very clearly, again, I am sure that I do not want to open an account, please delete my information. I even thanked her for her time, but she didn’t deserve politeness she was rude the entire time.
2 weeks later a get a card in the mail…
Called the branch and they had to close everything out, patty said there was a miss communication about whether or not I wanted to open an account… LIAR
DONT GO HERE AND DONT GIVE YOUR INFO TO PATTY
I hope you get FIRED PATTY

Don stayed past closing last Saturday to help me deposit some time consuming savings bonds. I really appreciated it and it demonstrated great customer service. Thank you!

Dana (Donna) gave great service and I am a customer of another credit union who happens to frequently use their ATM. She was able to get a copy of a deposit critical to me closing an unused account.

There is something to be said about a bank knowing your name when you walk in and it’s only the second time you’ve been in there. Stalker? Maybe. Interested in their clients? Probably. The staff is friendly and interested in your banking needs. I made the decision to switch all of my accounts from Chase to Patelco and so far the decision has been correct. There definitely is one woman who seems to roam around and I am not sure exactly what her job is, but it does seem to be a bit awkward. Don is the branch manager and he takes care of members and he does it right the first time. Competent people are hard to find, I guess they’ve hiding out at Patelco.

I have had checking accounts at Wells Fargo, WAMU and Chase and they have nothing on Patelco! Not only do they have great web access, the customer service that their tellers provide is unparalleled. I have had direct deposit for over a year so I don’t have to come to the branch very often, but they always remember my name! They have great rates for loans too! Only thing that they are lacking is compatibility with mobile phones. I have a Blackberry and I cannot do much more than check my balance from it. It would be great if I could pay bills or transfer funds. Overall, their customer service trumps any tech issues.

I love Patelco, and have been a member since my time in the North Bay! They have great rates, and a very user friendly online banking system! This branch is especially nice… and yay for them finally getting rid of the silly buzzer system for the entrance.

When ever I need any loans or anything else related to my account I go to the Walnut Creek branch. Since my family has been patelco members since I was young, some of the tellers even ask how my family is. By now there is only 2 of the orginal people who opened this branch here, but everyone at this branch is professional and pretty prompt at getting things done.