Macy’s

Their shoe department is the stuff of nightmares, especially during sales, and though they seem to be well-​staffed, the SAs are «selective» about whom they will help (If you’re an older white woman, you’re good to go. Keep in mind that most of the SAs in this department aren’t white themselves, so it’s a bit baffling). You’ll be standing there for a while before someone will help you. That said, I have had great service in the other departments. The biggest letdown for this location is that it supposedly has undergone renovation or is currently undergoing renovation, yet it doesn’t seem improved in the least.

Check out the jewelry counters here! The staff is so helpful and so nice. They have helped my husband a number of times in picking out presents for me and when Ive come in they always treat me like they actually want to help me… Great customer service!

Compare to other Macy’s stores this is so far the one I would recommend. The store is very organized and the associates provide excellent customer service. I am specifically, their she department is the most organized shoe department in various locations. In addition there is a Starbucks located inside this Macy’s. Best shopping experience!

Solid selection of items. I actually prefer this location now that they consolidated the men and women’s shops. This Macy’s is huge, but you should find everything you need. Staff is hit or miss in terms of helpfulness, but overall, this store’s selection is great.

Terrible lack of service in shoes. I just went to Nordstrom, there is really no point in shopping at Macys

I honestly hate Macy’s customer service but I had to give a 5 star review to Jasmine in coats and jackets! My dad and I came in looking for a gift for my mom for Christmas. We noticed the jacket we wanted was only out in sizes medium and large but we needed extra large. We went up to jasmine and asked if we can order it online. Jasmine told us she can look and see if they have it. It was showing up as 1 in the system, so for the next 20 minutes she went searching the floor trying to find it! Unfortunately she couldn’t find it and offered to call the Macy’s in San Francisco. Their customer service was even worse! Jasmine took down my name and number and said if the one turns up she will call. To my surprise she called me the next day and had found the jacket and placed it on hold for me! Never had such an amazing experience with Macy’s before!

I love the new look! Renovated and everything ! However 2 stars for my experience last night. I was shopping with a friend. And she was shopping for makeup. The girls at impulse cosemetics tonight were rude, mean looking girls that look down on you. Why you think your make game on fleek? And we are not good enough to shop? Every counter we went to, everyone was nice and lively. But impulse girls were mugging. looking like zombies who wanted to go home. It was only 5pm. Please show better customer service. Girls in cosmetics should always be friendly to customers who have little to no makeup on. Interact with your customers, get invovled, don’t just stand at the register or sit on the chairs. SMILE. BE INSPIRING MAKEUP ARTISTS, BE A ROLEMODEL.

Awful, awful sales associates! Needed help on sizes for a couple of pairs of shoes, I saw this lady and approached her — she immediately said «no, I can’t right now as I am helping 5 other people» WTF?! Didn’t even offer to get someone for me. Second experience, ordered something in the mail, i decided i wanted a different color — i called the store to check if they have it. NO ANSWER FOR HOURS! One lady picked up and transfered me to nowhere! I rarely shop w Macys because of this and probably never will!

Beware this store will try to get you to sign up for their new Plenti points program. Do not do it! It’s an invasion of privacy. I signed up thinking, oh this is great, it would be great to get more savings. I sat in the store for really long time waiting for the lady that was ringing me up to sign me up for this program. I gave her all my information while was in the store and it took a long time. Then I get an email from them saying that I need to finish signing up, Or I will lose all the points I just earned from the purchase I just made. So I go to finish the sign up and you have to check on the box that you allow them to share all of your personal information with other parties and you cannot sign up for their program unless you check this box. I keep getting emails from them over and over again. There’s no place to unsubscribe from the emails. I tried to contact customer service at Plenti, I couldn’t. The Plenti points website is awfull. So now I’m a have to go to the store and take more time to get this Plenti card taken off of my credit card, because it’s linked to my Macy’s credit card.
I tried to give a review on the products on the Macy’s website. I was giving the product a one star and the Macy’s would not let me submit it. I think they’re only allowing a good review on their website, so beware of the reviews of their products on their website. I don’t think it’s accurate because they won’t allow you to give a bad review.
I am a big Macy’s fan. I like the new store in Walnut Creek and the customer service is always good here. I would’ve given them a five star because I do like them, However I cannot get on board that Macy’s is linking up with American Express to share all of your personal information.

If I could I would give Macy’s in Walnut Creek know stars! I normally love Macy’s. However the Macy’s men’s store was so bad I had to write this review. The dress shirts and ties are on the first floor and the suits are on the 3^rd floor. No one there seems to care about their job and I can see why. This Macy’s doesn’t care about their store. I will never return. Even if they redo this Macy’s I will never go back. I went down the street to Nordstrom and found everything I needed and had amazing customer service.

I’ve been here twice now and felt really let down. The men’s section is an afterthought. For one thing, the ties and shirts are on one floor and the suits/​shoes are two floors up a janky elevator. The selection is meh and the staff are just passable. For my money, I’d rather go to the Macy’s in SF.

I have been here many times as I’ve grown up in walnut creek. However I’ve been to the women’s Macy’s twice recently and both times I’ve had great service and experiences. Also I am very impressed with their selection of Free People clothes!!! And the jean selection is huge. I was able to find great deals and had a good experience overall. Alex was very helpful as well. Will definitely be back!

I will never go back. For the last couple years the place has had the worst customer service and it is so hot in there that I don’t even want to shop. Plus the clothes remind me of Ross’s department store. Pathetic.

This place is pretty ghetto. You can’t ever find anyone to assist you. The racks are disorganized, so finding your size can be a bit of a challenge. Considering how easy it is to find good deals at other stores where the customer service is much better, 2 stars is more than adequate for Macy’s

In ²⁰¹⁴⁄₂₀₁₅ Walnut Creek decided to totally re-​do the downtown area. Macy’s is still intact but it has a major outside facelift. Looking good! The inside is a bit dated as of this review but it appears they are working on that as well. It’s a big project but they are open and it appears well stocked with items.
The women’s shoe department is pretty big. It’s like 45% of the bottom floor is nothing but shoes for every person of every style. I noticed this because my wife needed to look for a dress and I just couldn’t believe the amount of shoes. Every corner I turned on the 1^st floor was another section of shoes.
Bathrooms are readily available and clean. Even on the 1^st floor which is nice.
Parking in Walnut Creek is always a pain and expensive but once they get the big garage back up, it will be okay once again. Until then, good luck hunting.
If you really want to score a deal, wait for the 1 day sales. Use coupons and your Macy’s card. Do that and it’s a significant savings. If not, you really can find better prices elsewhere. When we’ve hit the 1 day sales, with some coupons and the Macy’s card, it’s an easy 35% discount on the total. Making it a real bargain sometimes. Look for clearance items. Sometimes you’ll find a score.
Always encountered friendly staff here which says something about the location. People seem friendly and willing to help (which is their job). It’s nice to be asked if you are finding everything okay or if you need assistance.
Across the street is the Men’s store. Again, if you can wait until the sales, you can get some really good jeans for under $ 50 that will outlast you!

I went to buy a pair of shoes for my wedding and there was no one available to help me at the shoe department! I asked some Macy’s employee to help me, but she said her job is just to stand there and greet customers! Seriously, sucks!

Personally not fond of the customer service here. I was looking at a bag and trying to see the price. I didn’t see the bag was locked. When I was having trouble with the bag, the woman who appeared to be the floor manager gave me a, «Hi, can I help you?» With an inflection of attitude.
After my time here, I am currently sitting in their Starbucks buying some of the products I saw here on Amazon. I won’t be back here any time soon.

Where is the juniors department? It’s totally gone. I know they are going through renovations but they completely took out the juniors section. Now I have to drive to concord or Pleasanton to take my daughter shopping at Macy’s.

I only wish I could start this with the name if the person that helped me. It was a fragrance counter and the journey began. An agent approached me and assisted me with a purchase. Our conversation advanced with some suggestions on books and other gifts for an upcoming event. She was very assertive and helpful. I promise to review the information later today and post her name for the record. Then another agent approached us and chimed in with good information on other stores that I needed t go to, but uncertain of where they were. So I left with a gift, good directions and a smile. What more can a man ask for! Shop here! Though they are experiencing much construction with what appears an expansion, the service was not compromised.

I went in looking for some shirts, shoes, and a suit. While I got some help in the shirt department, the shoe department was atrocious. Nobody even offered to help. I get that people are busy with other customers, and would appreciate acknowledgement of my existance.
There was a guy on the store phone that looked like he was lounging on a chaise apparrently too busy to help. I suppose I would be too if I were afforded the luxury of wearing a jogging suit to work. Yes, he worked there. He was wearing his name tag.
The suit department was barren of anyone working.
The belts looked like a 5yr old went through and arranged them, leaving some on the floor in piles around the display racks.
Pretty poor showing Macy’s. Jos. A. Bank and Nordstrom from now on.