MAC Cosmetics

I really had a great experience at this MAC location. I called prior to coming in to ensure that I would be able to receive a free eye shadow under the back to mac promotion they have for every 6 empty make up containers you return to them. (if differs according to location, some locations only let allow you to receive an lipstick etc.) so the staff on the phone told me yes, but when I arrived to the store they said it was only the lipstick that I could get and that the Concord location would honor the eye shadow. Of course, I was a tad perturbed because I confirmed prior to coming. Luckily the manage Heather, was nice enough to honor the request because I showed them the number I dialed to confirm. They said it could have been the staff on lunch who gave me the incorrect info because she actually came from the concord store. Nonetheless, I was very appreciative of Heathers impeccable customer service. Not only did she honor my request but she listened to me and assisted in helping me pick the most perfect shadows and lipstick and gave me some great tips to enhance my application techniques. Thanks Heather! You are an awesome manager.

I absolutely LOVED this location inside of Macy’s. I had a wonderful experience at this location. The customer service was great. The employees were knowledgeable and very helpful. I got my make up done by AMY! She is the bomb! Best Mac experience !

I love this location because of one employee: Jenna. Tall, blonde. She is always willing and eager to help even if she is swamped. She is super knowledgable of the product line. I gave four stars bc they sell out of products quickly.

Wish I got the name of the lady that did my make up. Bad attitude and she herself looked not great which is first red flag. All the other ladies seemed to be having fun with their clients and this lady was just rude. Bummer. Oh and my request for «natural everyday where» came out as high schooler going to prom.

I come here so much these girls have become my friends I love you girls all so much thank you for being amazing!

I love the max counter at nordstrom! I have gotten my make up done here a few times and absolutely loved it. I always come here to get my foundation and eyeshadow. Sometimes when I go in they try to sell me one more thing that I really don’t need. The other day when I went in the girl that helped me was sooo nice. She didn’t try to sell me more than I needed and helped me pick out colors. It was actually the most help I received out of all the times I’ve been there!

I was really disappointed in getting my make up done here. One lady convinced me to get my make up done and schedule an appointment. It was a minimum $ 50 makeup product fee. She said once I get to my appointment, I can choose which lady I would like to do my makeup. I scheduled my appointment and got there at my scheduled time. Of course it was busy, but from what I was told, there were designated artists for these appointments. Unfortunately, what I was told was wrong and I didn’t get to choose my artist. I also had to wait 40 minutes to be seen. She didn’t even apologize for being late or check up on me or anything. Already started off bad. I asked her to do smokey eyes. My eyes were NOT smokey. I’ve gotten my makeup professionally done before many times and have always loved it. This was my first time where I was completely embarrassed to walk around with it on. It was that horrible. My face makeup didn’t even match my skin tone either. I was orange… She also used wrong brushes on me when she applied the makeup. Completely unsatisfied. If you schedule an appointment just know that you will have a long waiting time and you may not get what you wanted. This happened to two of my friends too.