Kindred Transitional Care and Rehabilitation – Walnut Creek

I worked here. Noisiest facility I’ve been in. Nursing staff, usually the CNA (but RNs too) yelling at each other in the halls instead of walking a few feet to speak at normal voice volume. Nursing staff behave if this is a social gathering and caring for sick people is not the focus here. Shift change in the 500 station is loudest. Nurses are hard to find in the 100 and 200 hallway most days. Administrator rarely seen out of her office and if so she’s pretending to help with a mop. She can’t know who the patients are. Never see her interacting with residents. Parking is terrible.

So my friend is finally out of there. Almost 2 months internment. I went twice a week. I got a lot of Kindred exposure.
Staff: generally helpful. Some are epic failures, ignoring call lights, full urinals, and cries for help. Mostly they are a friendly crew who are helpful and kind. The care during the week is better than the weekends.
The doctors: I never met the one caring for my friend. I did deal with her ineptitude in writing a hard copy scheduled scrip that couldn’t be filled legally the way she wrote it. Luckily I caught the error before we left and another doc kindly rewrote it or we would have been screwed. Somebody not in the medical field to see the error would have been screwed.
Billing/​case management: again, little contact except when they called me asking me to pay my friend’s bill (no) or when there were discharge planning issues. The discharge planning sucked. They sent the chart list of meds, not actual prescriptions to a pharmacy that didn’t stock the meds they ordered. That could have been checked out prior to discharge, and certainly the medication orders could have been sent long before we drove away, or even when we drove away. Instead they were sent as I was standing in the pharmacy and the pharmacist realized she got the chart notes instead of prescription orders. I was told we would get some meds at discharge, nothing was sent with us. The wheelchair they ordered never arrived. Good times finding a pharmacy with the meds and friend still doesn’t have the wheelchair.
Physical therapy: he got better. Good staff.
Food: not gross. I had the tacos. They tasted like I made them. White girl tacos!
Grounds: no cell service. The room phones don’t reliably work. There is wifi. It’s mostly clean, the fountains are icky. They don’t do laundry and lost my friend’s clothes before we sorted out they don’t do laundry.
Overall it wasn’t the worst place to spend two months. I think the care and facilities are adequate. Not great, not outstanding, but not horrible.

My 86Y mother was transferred by Kaiser Walnut Creek to Kindred Care Center in Rossmoor on 2÷1−2÷24 for a fractured pelvis in four areas. It is a good thing that I am licensed medical social worker in order to stay on top of both the medical orders (MD), and insistence that after 22-​days on a catheter my mom had a toxic UTI. Messages were left for the Kindred RN case manager falling into the dead voice mail. The sad reality is the infection control protocol was lacking. I brought my own antibacterial wipes, lotion, soap for a shared restroom with a patient who I suspect, was likely the c. diff infection «carrier.» I filed a Medicare grievance to order to obtain a urine test that per the Kaiser RN-​UR Case Manager, I was encouraged to take her home and with «good food cranberry juice, she assured me that my mom would improve. Sadly, my mom was discharged with a untreated STAPH infection, as KP did not approve retesting; and a week later tested positive in the ER for C. diff (look it up), a deadly contagious infection shared among hospital patients. My concern is that both Kaiser and Kindred are on a corporate formula of patient care resulting in a nursing/​aide ratio of 1 – 11 patients and substandard housekeeping contributing to a breakdown in infection control. If your loved is admitted, keep a log, send emails, memos and document for your medical grievances. Schavie C

My mom was hospitalized with Pneumonia 2 months ago. She was on a ventilator & unconscious at John Muir for 2 weeks. After regaining consciousness she had a tracheotomy & was soon after transferred to Kentfield in San Rafael. Kindred is her last step before going home, something I didn’t imagine might happen weeks ago.
Kindred-​Walnut Creek is clean, homey feeling & relatively quiet! The staff is friendly, caring & attentive. It’s an incredible difference from Kentfield. It’s a scary experience placing a parent in a convalescent/​rehabilitation facility. I’ve heard some awful stories about other facilities but I can honestly say I’ve been very happy with my moms care! My mom is now off the ventilator & they are planning to close her tracheotomy. If you’re looking for a facility I highly recommend Kindred-​Walnut Creek.

Beautiful large clean facility! Huge rooms. Friendly caring staff. PT, OT, SP, RT & wound care. Sub acute and skilled nursing facility. small parking lot and difficult to find parking on the street.

I was in need of a rehab facility for my mother. Went there because it was close to my house and to get some inforamtion on their care and pricing etc. No one was at reception. Went down the hall to a couple of offices — no one there. Stood in the hall for a while while all the attendants kept walking around me… no one asked me what I needed or how they could help. Been here about 6 minutes already. Saw another reception desk down another hall. Went down there with 8 people behind the desk. One on her cell phone, one looking at a chart, several milling around, 3 talking together. Stood there for another 4 – 5 minutes. Walked around the other side of the desk. NO ONE EVER LOOKED UP! No one ever asked me how they could help. If this is the kind of care and treatment I get what kind of treatment would my mother get there. Me thinks not good care at all. I walked out and will never go back nor ever recommend. They lost my business.