Kaiser Permanente Walnut Creek Medical Center

This review is specifically for the Labor/​Delivery and Mother/​Baby Units. My water broke early (28 weeks) and I was told I’d be in the hospital for 6 – 7 weeks at most unless my baby decided to come early. So I’ve basically been living at the hotel Kaiser for 4 weeks now and my stay has been great!
The nurses and doctors are phenomenal and I’ve really enjoyed getting to know each of them. I delivered my son here as well and we had a great experience back in 2014 as well. The care is wonderful, my room is cleaned every day, the wifi and food is ok, and my nurses all really care about my health and my baby’s health. I’d recommend this unit to any expecting mom!

This review is for the kaiser walnut creek mental health facility. This might not be entirely fair since I’m giving this place a 1 star despite not even going… yet I hope. Its been a struggle to try to schedule an appointment here! I’m not sure how many staff work at this office, and what kind of staff work here as when I’ve called on a few different occasions I get a range of people, from the nicest soul to someone so completely careless sounding.
I will note I had called previously to make two appointments (this was about a month and a half ago). This was on two separate occasions as my problem was I would book them, then cancel the day before as I would think I’m mentally okay (part of the initial reason why I needed to see someone). But then the cycle would continue, so ultimately I decided it was time to go see someone. Over the past three weeks I’ve been trying to book — and no calls back whatsoever. Either I’m on hold forever, or when I do get through to someone they daily someone in «triage» or a «manager» will call me back the next day… as the soonest available appointment almost always is impossible with my work schedule. I even got a letter saying they have been trying to contact me. Really? Likewise to you, kaiser.

Transformation completed with tools to equip me for the journey through life. Thank you Dr Oshi Ojuri and the mental health team. Warrior onward!

In my experience all of the doctors in this group have been wonderful. I’ve been going to the groups here for several years and have found them all very helpful.

I hate kaiser !!! Kid got fever on n off. N keep coughing, all u guys said nothing u can do !!!
At least antibiotic n med !!! Suck services !

This review is specific to Dr. Tina Tonnu.
As a new KP member I had the misfortune of being assigned to Dr. Tonnu to get refills on my ADD medication. During our appointment, she treated me like I was criminal who was conspiring to get drugs from her, despite the fact that I have been diagnosed and am (was) already on the medication. She accused me of lying about my psych history and threatened to refuse me treatment because of it. When she spoke to my previous doctor, she told me it was suspicious that he answered the phone on her first attempt to call and that it was unusual he knew my name and diagnosis without having to check any of his files. Then, like a parole officer-​in-​training, she required me to take UA as a condition to getting my prescription.
She made no attempt to understand how I got on the medication in the first place nor did she bother to inquire how being on it (and off it) impacts my life.
Ultimately, Dr. Tonnu, upon meeting me ONCE, completely undermined a well-​balanced and effective treatment plan that took months of regular visits with my previous doctor to establish.
Dr. Tonnu is arrogant and highly judgemental. If you are assigned to this doctor, do NOT trust her; find another one. Not sure about other conditions, but if you have ADD she will show no concern about how it affects your life will find any excuse to deny you treatment.

I gave a star because you have to. BUT this should actually be a negative star because I believe this place is dangerous. I would also say that we have used the Vallejo Kaiser hospital and mental health clinic with success. As they have told us repeatedly, these are entirely different organizations. No kidding. My husband was in an anxiety/​panic spiral in December when we first contacted Walnut Creek. This was about proximity and urgency. After a 40 minute phone interview we were told to get right down there and we thought — FINALLY some help. That was the last effective thing happened in our time with them. We saw an intake psychologist who apologized (YES) on behalf of Kaiser’s lack of services– She gave us an appointment for a month out. Did I mention that my husband was in an acute crisis?! I believe the only thing that kept him from hospitalization is that he was not suicidal. Then we were told to start a «group» We started the next week, missing both Christmas & New Year’s Eve with our families and grand kids so my husband could attend. I guess I’m saying he was diligent. We saw a psychiatrist after 3 weeks who changed all of his meds., sent us to the wrong pharmacy to pick them up and gave us the wrong (it was a fax number) phone number for urgent help. It didn’t really matter as he didn’t return calls, nor did his staff, on any kind of timely basis. And he seldom returned emails– and then always days or even a week late. Again, my husband was in acute crisis and WORSENING after the change of meds. By the middle of Feb. we were desperate and I took him to his General Practitioner who has known him for 12 years. He immediately sent him to the ER. He was given emergent sedation and referred to an Intensive Outpatient Program in Vallejo– we had no idea that these services were even available, although my husband and I had both repeatedly told the WC Doctors that this was a desperate situation. Additionally he was taken immediately off of the prescribed meds. from the psychiatrist at Walnut Creek– you know– the one who never returned our calls or followed up while my husband was basically losing his mind. Truly, the Walnut Creek Kaiser mental facility isn’t just inadequate– i think it is dangerous if you believe that you will get any sort of help. STAY AWAY! Oh yeah, and there is no parking and the elevator is slow and sometimes broken! My husband is disabled.

I have had the unfortunate need for this facility twice in the last year (ish) and while the first visit was not spectacular, this last visit took the cake. Under very fragile circumstances I was afforded such a lack of care, bedside manner and professionalism while literally listening to cries and rants of other frustrated patients (and employees) it truly took my situation from bad to worse. I will hope to not have anything land me in any ER anytime soon. But if I do I will definitely be routing my «driver» to a different Kaiser ER. Patients in emergency need beware! To be clear, this is a review of the ER only, NOT the medical offices located within the hospital.

This is kaisers outpatient Mental Health and chemical dependency office. Basically anyone in the Martinez, Walnut Creek, Pleasant Hill, Concord and surrounding areas can come here for basic counseling sessions for a broad spectrum of needs ranging from Anxiety to Depression. Also those who are in need of help with addiction problems. Group Classes are offered for a fee, kaiser members get a discount, non-​members pay full price.
I knock it down 2 stars because one… it has very limited parking. Reason #2 is because customer service can be lacking at times.