H&M

So I just went to h&m for the first time yesterday because I want to start dressing more sophisticated. The entire staff was so helpful at picking out the right clothes. I signed up for the newsletter to get 20% off a pair off pants and the guy at the fitting rooms made a mistake and said the newsletters for 20% off the whole purchase but then realized it was only one item. I went and got another pair of pants came back down he rung me up and gave me the 20% off the whole purchase! What champion!

When coming home I had to find a big rip in my shirt from H&M and note to self when I tried this flannel on today @ the store there was no rip and I would have noticed this rip because it is that big. I don’t know if the cash lady ripped when taking off the sensor but I find it highly upsetting not getting told that there was a rip. Because I doubt anybody would by a shirt with a rip in it cause I know I wouldn’t. So now I have to call the store tomorrow morning and see if I can return it.

When I first walked in I was overwhelmed by what looked like an unorganized mess. After being convinced to stay a little bit longer, and moving upstairs, I ended up finding really great deals for my dad and little brother. On the floor service was non-​existent but all registers were open, helping the lines move quickly.
Oh, I’d like to say that there was no clear area for a line to form so it might behove the store to put some stickers on the ground or something so customers know where to stand – with three registers open it’s easy for three lines to form, creating an annoying mess if someone is waiting longer on one end compared to another line with a different cashier.
I’d rather shop online for H&M items than going in store. It’s just too much of a messy headache to find your size/​item in mounds, but the guy’s area was really well organized so that was nice. For that, I will give you 3 stars.
Bag charge is 10cents

I’d love to give them a great review, since I like their styles and their prices are more than fair… but warning!
— Clothes purchased online are NOT exchangeable or returnable in the store… what??? Yup. They charge shipping to return goods purchased online.
— They will NOT match their online prices. And prices are much lower (sometimes 50%) online.
— They have big price signs above the racks — $ 5! $ 1 $ $ 10 ! These prices have NO bearing on the clothes in the rack. The price on the tag is the price you will pay.
— You can’t use a merchandise credit to buy a gift card.
Purchase at your own risk…

Sheesh!
I took my 16 year-​old son to H & M to buy an outfit for Homecoming and was extremely disappointed by the following:
No employees to be found anywhere upstairs in the men’s area.
Upstairs fitting room closed.
Lame selection of sizes.
Hardly anything in-​store that is shown online.
Questionable quality — even for the price.
What a shitty store.
In addition, the elevator needs maintenance — it was letting out a loud, shrill squeak and the cashiers were barely adequate.
1.75 stars

Yeah. Customer service here is horrible. I never can find anyone upstairs in the women’s area. I would have to go all the way downstairs to the cashiers if I needed anything. Not to mention, there is always a line at the register.
But today, I was the next in line (maybe because everyone was still in school or something). It was kinda dead in there. Anyways, I wanted two jackets I saw online and was hoping I can find it in the store since the return policy for online items can’t be returned to the store.
I found the camo print jacket I wanted but needed this black parka too and since I couldn’t find it upstairs or downstairs, I decided to ask the cashier anyways if they carried it. I showed her the picture on my phone and she took a look at it. Then replied with, «Did you check upstairs?» I said Yeah, I didn’t see it up there. She then said, «What about over there in the corner? *pointing* I said, No, I didn’t see it there either. She’s like «Oh then maybe in our other bigger stores might have it.» I’m like ??? I thought they just look up the item # in their system or something?
I mean, I worked retail (Forever21) and that’s what we normally do to help customers find what they’re looking for? Idk what happened to this store. I used to love coming out here to shop esp since they have toddler boy’s clothing, but even that department got weak. I guess I won’t be returning to this location any time soon.

This review is for the old woman working the fitting room.
She was rude, invasive, way too spicy for someone in her industry. My 19 year old male cousin was shopping for some pants. As he walked into his fitting room, I was talking to him about his sizes and she’s way too quick to jump in and instruct us we needed to get out. That I’m not allowed in there. Perhaps let people shop, talk, and enjoy their experience. Stick to hanging up go backs and putting things away. This is why I don’t shop at stores like H&M and Forever 21. Just like the quality of their clothing. The service is cheap, annoying and a waste.

This store is great. I love that you could get your Christmas shopping done in one store. Men, children, women and juniors! Great sales. Customer service is ok.

Had a pair of shorts fall apart after a few hours of wear. An entire seam came unstitched. Manager of this store refused to do anything about it as the shorts had been worn, and was rude and dismissive about the situation. I understand that clothes have lifespans, but if a store refuses to guarantee that their clothes will last longer than a half a day, they sure as hell won’t have me as a customer anymore. I’ve spent hundreds of dollars at this location over the past year or so, and always put up with slow, bored employees, but this is the last time I’ll be in. The quality of the clothes ranges from okay to garbage and it’s often difficult to tell what you’re getting until it’s too late.
Their site claims «Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. All returned items must have the tags attached, along with the original sales receipt.
Merchandise returned after 30 days or without the original sales receipt will require a valid photo ID. These returns will be refunded with an H&M merchandise credit at the current selling price, usable on future H&M store purchases.»
That is not the case AT ALL. Buyer beware — defective merchandise is YOUR PROBLEM, not the store’s, and they wouldn’t exchange it for another of the same item or store credit even though the shorts were clearly defective! Add that to the completely unsympathetic, uninterested and rude staff, and there’s no reason to spend money here at all. Go to Uniqlo for a better deal and staff or any of the DOZENS of clothing stores in downtown Walnut Creek for similar prices and MUCH higher quality!

THIS REVIEW IS FOR GENERAL CUSTOMER SERVICE AT H&M– PARTICULARLY RETURNS!
Customers be warned… if you buy something online you CANNOT return it to a store. Apparently H&M is the only large chain store on the planet that doesn’t link their online service to in-​store service. It makes online purchases a real bummer especially considering they charge a RETURN SHIPPING FEE!!! If they don’t accept returns in store, they certainly shouldn’t be charging us to go through the very inconvenient task of mailing something back to them! I will never ever order from H&M online again. Get in the 20^th century H&M! Until then I will shop online at ASOS and Nordstrom… who both have amazing customer service and don’t argue with you when you want to return something.

Came to this h&m to pick up a few gifts for my mother. I was looking for another size in this nice black blouse and tried getting one of the employees attention from afar, she looked at me and I waved for her to come over and she completely ignored me and continued to put away what she had in her hands. So I came over and tried asking for for help and she just told me to ask somebody else which I thought was VERY rude. Her name was Hailey. So I went and asked a different person and he helped me the whole rest of the time I was there. Found everything I needed and even a few more extra things. I’m giving this place 3 stars just for how things ended with the good experience I did have here.

Been shopping at this location for years and never had any issues. But this past two times i had to dealt with this one older guy and his lack of any customer service or even as a human being is enough to stop going there.

I would-​not-​could-​not believe that this store in such a prominent location would have its restrooms locked! After a few hours of shopping down the strip with my sister and my son we decided to stop at this place. While browsing the 2 story location and my 7 year old decided he needed to use the restroom. After going on an egg hunt to find the damn restroom, it turned out they were LOCKED! I had to go searching for a sales person to open it up for me and then it comes out that they have to radio someone else! Can you believe this? there is someone actually in charge of restroom duty! By the time this whole restroom tag was going on, my poor son ended up with wet pants and crying out of embarrassment. To make matters worse the guy who got stuck cleaning up the mess decided to make smart ass remarks about it while I was waiting form my son to clean up. I am not the type of person to look the other way and fervently responded to his frivolous remarks. Never will I go back here and FYI to all you shoppers… if you need to use the restrooms, make sure you go somewhere else first!

Well let’s start with the positives. Staff is nice and helpful, store is clean and doesn’t look like a tornado of A.D.D. shoppers flew through.
Busy Saturday they were understaffed to where the upstairs dressing rooms were closed which created two giant lines on the first floor. One for checkout and one for the fitting rooms. Not good.
My girls were shopping for school clothes and liked what a couple of the mannequins were wearing. If you’re gonna dress a mannequin, you should probably use clothes you actually have. A few of the tops and leggings were either sold out or they didn’t carry them anymore. Pretty pointless.

I came to H&M to purchase some clothing for the upcoming school year planning to walk out with many items. There are a wide variety of clothing to choose from since there is two floors full of clothes to choose from. The clothing was actually placed messily on the lower floor, but the second floor was pretty neat. The customer service is pretty bad though. I chose two plain shirts which the sign said to purchase two of them for ten dollars, so I did so. When I went to pay, the man at the cash register told me that it was for the other shirt. If it was for the other shirt, why would you put the sign right next to that shirt? I did not argue since I did not want to fight and stuff, but I asked about the fifteen percent off deal for students and teachers. He told me that I need to have a student ID with me at the time, which I did not. I asked him if I could still have the deal even though I did not bring it since I am still a student actually. Then he said no but also he said that he lets it slip sometimes for certain people, but not me. Certain people probably meaning people who are either America or look wealthy. I had a horrible experience and I will never be returning! I recommend you not to go to this location unless you want to face difficult problems according to the other half of reviews for this location and my own personal one.

I like the style of some of the things at H and M but honestly their build quality is not great. I guess that’s how they keep prices low and encourage to you shop often to get the new styles. It’s disposable fashion at it’s best/​worst. This store itself is fine, but I feel like Men’s section is just crammed into the top floor like an afterthought. Oh well.

A nice little 2 story H&M that’s a little more busy than most due to the young crowd that invades the mall shopping center. There are either old people or young people, tourists and families fill in the rest. Prices and selection are right where they keep things nationally, but what’s great is the sizing. Turns out this part of California has less men my size buying up everything. Score for me.
The joint dressing rooms are a wreck. 5 rooms upstairs and the wait is 20 minutes because some people shop like inefficient indecisive non committals. I just wanted to know if I was a medium or large in their new cut.
Regular fit is slim, slim is skinny and skinny is anorexic. Anorexia is not a joke, but my point has been made. I do like their sweater/​caridgans, but the colors are terrible this time of year.
Service was non existent with 1 gal barely speaking English, 1 guy texting on his phone while I waited for him to finish. No one with a nametag to tell if they worked there or not. Your selection of mens undershirts was weak. Missing all kinds of colors.

Hmmmmm, Massed produced, retails stores.
Why do they call it Retail? Perhaps they want me to retell the story of it’s success.
H&M is the stamp upon my ideal store, still to this day you can buy clothes on-​line unless they are used on craigslist or ebay etc.
I favor this location due to the selection.
They have an upstairs full of decadence and all the fixings for Myself.
The Men section is very huge and the house staff and sales associates are as friendly as they are paid to be.
They didn’t have any suit jackets in my size, although I didn’t find what I wanted,
this H&M presents and opportunity to make a return visit.
Plus on the Sales rack, but down down on the messy fitting room.
I’d give you 4 ½ if I could.

*MY 200^th REVIEW* :)
I RARELY post reviews on retail stores, but I’m making an exception for this H&M location because I was amazed at how big and good their selection is for Men’s clothing!
The store is also clean and organized! It drives me nuts when I shop in a store that’s messy!!!
I’m giving this store four out of five stars because I thought it was inconvenient that their fitting rooms upstairs were «closed». So if you’re a shopaholic and need to try EVERYTHING on before you buy them, you HAVE to carry all the items downstairs and use the fitting rooms there. I had four items with me which wasn’t a big deal, but I saw a couple of girls struggling to get downstairs ’cause they had a bunch of stuff with them!
Also, they didn’t have any registers upstairs, so the line can get really long!!! Other than that I like this H&M location more than others I’ve been to.

«Matchmaker, Matchmaker, Make me a match, Find me a find, catch me a catch» (Fiddler on the Roof)
I always feel like singing this song while I’m shopping. I usually have to mix and match what ever I find at H&M.
This location is always organized. Usually out of my size but that’s OK because there is always something else to replace the thing that they were out of.
I just really love H&M. I couldn’t be the snazzy well dressed woman I am with out H&M.
This trip I got a pair of Aviator Glasses. I have never owned any and really just want to wear them around the house.
I also got the cutest gray dress. One of those slim pencil dresses. I wore it the next day and got two compliments on how goooooood I looked. God I love you H&M.
The cashier also informed me that they are going to sell bathing suits. I have never seen bathing suits here but with my recent 10lb weight loss you just might see this booty in one.
This is my favorite clothing store, EVER!!!