Giants Dugout Store

Not great selection and over-​priced. Save your money for when you go the Giants game and go to their big store

Go GIANTS! I could not believe they had a Giants Dugout store in Walnut Creek?! What luck! We had to pass by as we had a 20% discount for total purchase being a Giants season pass holder… courtesy of my hubby’s job! This was a clean store and it’s by a great location but parking is on the street unless you go to the garage parking lot. They have many selections to choose from and just what I needed. Will be back when I am in the area. One star off for the prices! It’s a little on the high side! =}

I am disappointed in the options for women, this goes for just about anywhere. The dugout by the stadium, due to its size, is generally the best. I’ve been particularly disappointed by this store in my last two visits.
I went in on a Saturday to pick up some new shirts got the 2015 season. I like classic baseball wear. I don’t like shiny, I don’t want see through, I just want classic SF Giants clothing. There were two options for a long sleeve shirt, neither of which were in any way something someone over 30 should be wearing. See through, heck no! And phase, I don’t want glittery numbers on my jersey. Just no. Please stop that…
I bought two shirts at the bargain price of $ 78. They were essentially the same shirt, different player, different colors. I also bought them in two different sizes bc one looked to be sized a little small. The smaller sized shirt fit, the larger sized one, well, I’ll be taking that back. How can there be that big of a difference in sizing on the same shirt? This could have been avoided if there were a dressing room… hello! Some quality control is definitely needed in the women’s section.
The positive about this store is that the associates are friendly. Everything is in order, for the most part. This goes a long way… Go Giants!

Store is well stocked, but the customer service is terrible. Every time we shop here I wonder why the employees are so unhelpful and so slow at checkout. Frustrating! Yesterday, a new employee was not being supervised during checkout and had no idea what he was doing. Another employee stepped in but took them far too long to handle the one-​item cash purchase in front of me. Then the same thing happened to me! AND the more experienced employee screwed up checkout wasting even more of my time.

I came for the Grand Opening a few years back and saw the ribbon cutting ceremony. It was a fun experience being one of the first to check out the store. It is a nice alternative to the craziness that is the big Dugout store next to AT&T park. Parking is MUCH EASIER. However, the store is much smaller so the selection of course is more limited.
I came recently one afternoon to find some World Series swag but they were out of everything I wanted. I was told they were receiving a new shipment that evening but I had plans and couldn’t stay. I did buy myself my FIRST players name shirt (always thought it was a strange concept to wear a players name on your clothing) and pretty excited to rock #8 :D
Would come back again if I’m in the area and don’t want to make the trek to SF!

It would be nice if they answered the phone– which they don’t. Wanted a particular size of an item– tried to call– 60 rings, gave up. I understand it was right after the Series, but if you’re not gonna answer your phone, why have one? So I went there (the phone continued to ring unanswered) and of course it was sold out. Wasted trip.

Terrible selection, flakey staff… don’t bother. They also seem to never have bags to put your purchase in either!
Go to the store at AT&T Park or, better… just order online.
What is wrong with the Giants retail organization? Cheap looking fixtures, bad presentation, haphazard inventory, staff isn’t friendly like those at ballpark… whoever runs the Dugout Stores should be fired and replaced with a former Apple executive who knows how to market products in the 21^st Century.

WORLD SERIES CHAMPIONS, again! WOOT WOOT!!!
noooooot so excited about coming to pick up my WS gear though. Blah.
So it’s Saturday morning and they literally just opened 10 minutes ago and it’s already considerably packed with people. It’s cool. It’s Saturday.
The store is small and cramped. Their selections are limited. I decided to settle for the hat with the 2014 WS patch. Standard, right? The hat wall is hell. There’s no organization what so ever. Mixed with patched hats and non patched hats, color and not colored bills… omg the sizes were ALL OVER THE PLACE,
So the line moves fast. Great. We get up there and although we’re a young couple with an infant, cashier decides to drop the F bomb while ringing us up because the hat won’t scan? Really? The F word at 1030am on a Saturday? Geeze.
Ridic.

The SF Giants WON the Pennant ! –5 days ago, and my 30 mi roundtrip to the dugout store yielded NO NL Pennants in the store. .really, The series is in progress and there are NO Pennants (they tried to offer me a «wildcard“pennant ! — Ha
system broken. .. .

This store doesn’t answer their phone. Bad for business. Literally would take 5 seconds to ask my question. Really baffles me I’ve been calling for 2 days no answer.

The store is clean, but small. They seem get a lot of merchandise, but doesn’t seem to be too extensive, which is surprising considering that this location is pretty much the only one in the East Bay. A plus is that if they don’t have a particular size or item they can locate it for you at a different location and have it sent here for pick up. They did this for me when I went looking for a WS jersey from 2012 but didn’t have the size I wanted. They found it at AT&T Park’s store and had it sent to the store (it came within two days) and was ready for me to pick up.

Door was open at 10:30 needing giants stuff heading for Arizona series guy ran me out of the store told me to come back at 11
First and last time I will step into that store

This place is a joke! Called ahead for sizes on jerseys. They said they have them but when I got there none were in sight. They didn’t even have the numbers to make the jersey. I mean that’s a given right you sell Giants gear! I didn’t give one star because of my love for the giants however you are better off ordering online. The staff there was helpful however there was no great customer service. On top of all they don’t accept American Express… I mean how is that even possible?

Clean & friendly service. The jacket I wanted didn’t have my size in stock and the hat I was searching for was out of stock. But I didn’t leave empty handed. I left with the deal of the game which was a track jacket. I liked the fact the store was neat, inviting and the location which is right near a lululemon & near Crate & Barrel.
We’ll be back. You can never go wrong with Giants gear.

There are always a few people complaining when I come into this store, saying how the selection isn’t as good as the ATT Park location, and it’s too small. You could say the same thing about Stonestown. Or Valley Fair. Same for Serramonte (actually decent size for mall location, that one is).
They do manage to get a lot of stuff into a small location, though maybe not so much in clearance merchandise, where other stores have an extra rack or two. But I’m not going to hold it against the staff if they don’t have a particular jersey or shirt, though you can request special items. Nice to know they have a customizing station, and even some kids and pets items as well.

Baseball season is upon us once again! Woot woot! My faded, beat up Giants baseball cap might need to be retired to the closet. No, I’m not superstitious like others (ie Timmy) and like to wash my baseball caps or actually wear new ones. I was in downtown WC for a YEE and passed by the Giants Dugout. Being in need of a brand spankin’ new cap, I headed inside the store. The store looked pretty new and had a good selection of Giants paraphernalia. They had limited women’s caps but I found one that fit my big head; light colored and constructed of thin fabric… ideal for sitting under the sun during those day games. The staff was super duper friendly and courteous. The two guys that were there chit chatted a while with bf and I about the Giants. Great location to pick up your Giants gear in case you don’t have time to get to the city. Giants fans unite all over the bay!

Love this dugout store. Only gripe is their limited selection and stock.
Staff is extremely helpful, and the couple times I came in and they didn’t have a size I was looking for, they offered to have another store ship it to their store so I wouldn’t have to drive around looking for it!

When ever I go to a game, the first thing my husband and I do is stop at the MECCA aka THE DUGOUT STORE but get discouraged because it is always BEYOND crowded. You can’t imagine how excited I was to find out that one was coming to the WC!!!
I finally made it down to WC and decided to go Christmas shopping and this was my first stop. You have no idea how bummed I was to see 1. How SMALL this place is and 2. How LIMITED the merch is. Oh well… I will deal with it.
When I took my things to the register, o could not get over the lack of enthusiasm of the employees… WHY ARE YOU HERE? As one poster said… you get a chance to chat with people about the team… AND GET PAID FOR IT! What I saw was 2 robotic humans that asked he same questions to each customer (Did you find everything okay?) but could care less if you did or didn’t and that was it. I have seen zombies with more enthusiasm. C’mon peeps! This is the GIANTS… act like you have a pulse for God’s sake and act like you are happy that I came in and dumped a truckload of money… Geeze!

Nothing like the one at AT&T Park in San Francisco. This place comes close.
This place is roomy. It really looks like you are in a baseball park at AT&T.
Very pet friendly store is always a plus. My dog was doing her crazy on the floor. She likes the place that’s why.
You can have a a jersey personalized with you’re name on it. At the place there is a station in the back of the store you will see it. There is an employee to do that. I heard it takes like 30 mins to have it done. Weather or not it’s busy.
There is parking on the street you have to pay the meter though. You can pay the meter with a credit card. But there is a parking garage across the street. it is for free. It shows you how many spaces are left in the front of the garage.
This location has other shopping places and restaurants nearby.

To begin, I am a 4^th generation Giants fan. My family have been fans of the San Francisco Giants since they moved from New York to San Francisco. In fact, my grandfather actually tried out for and made the Seals team before the Giants organization came to California. So, yes, I do come from a longline of Giants fans.
I was very excited to find a Giants Dugout Store in the East Bay. I actually came upon it by chance, but as soon as I saw all of the Giants themed merchandise inside, I immediately entered the store. The store is quite large with tons of clothing for men, women, children and infants. They even have Giants gear for your pooch! Collars, leashes and jerseys for your four-​legged friends to support their favorite team.
I experienced sensory overload as there were so many cute tops and sweatshirts for ladies. Retro, modern and player-​specific items make it difficult to select just one item. So you may just have to splurge and pick up a few garments to make sure that you look super cute whilst cheering on the boys of summer.
If you are a Giants fan looking for a way to represent your team, sporting some orange and black is the perfect way to show you are a fan. Fact.
Disclaimer: generally females will wear ensembles to look super cute, so this statement was actually directed towards female fans. Of course if a gentleman wants to outfit himself in an ensemble with the aim of looking super cute, I am not one to discriminate and fully support anyone dressing with this goal in mind.