Gav’s Auto Care

First and last time customer. Why would I have my car worked on at GAV’s when they can’t even do the most simplistic chore of washing a car? To start off, the automatic car wash is missing parts. The left side scrubber is entirely missing. Shouldn’t they tell you this upfront? The chamois wipes inside the car wash appear old and dirty. The final rinse nozzles were either clogged and/​or the water pressure has been turned down. The extras such as liquid wax, clear coat, etc, offered from every other car wash company are not available. When I got home, all the windows were streaked as they were probably wiped down with a dirty red cloth. On top of that, the Windows had red lint/​fibers stuck to the glass. The dash was partially wiped down and the carpets (under the mats) were full of dirt and leaves. The sunroof wasn’t cleaned — outside or inside. But marks were not removed. If this place in under «new» management, they should fire them and hire someone who can turn this into a reputable business. I can’t believe I’m leaving this long of a review for a stinking car wash but for $ 24, save your money and go to any other car wash but this one. Good service starts and ends with leadership. This place has none.

The absolute worse car wash around. Service is horrible, as it starts with the attendant who takes your order and money. Rude. Then after your car goes through the machines, the men who dry your car just make a mess. They have no pride in what they do. Windows smeared, dirt/​smudges left everywhere. I’d rather wash my own car. I’ve come here many times hoping it gets better. Hoping they have a new crew of workers. Doesn’t matter. I still had bugs on my side windows and streaks and smears on my windows. I’m done trying. Keep your money or take your business else where. I think because they are near Rossmoor, they don’t have to cater to the senior community. Its a shame.

I had a coupon for an oil change and Super car wash for $ 24.99. I made an appointment ahead of time but still had to wait over an hour. When the car came out of the wash I noticed it had not been vacuumed. They were apologetic and did a nice job of vacuuming and cleaning the interior along with the tire treatment. However when I got home I noticed the fluids had not been topped off and when I checked the oil level it was in the «Add» zone. Now I have to go back to have them add oil and fliud. I feel they tried to take advantage of me as a woman and rip me off. I will not return and may even report them to BBB.

This is a fine quick car wash. It is even better under the supervision of the new Juan. I enjoy the extra car taken to clean my wheels, even though the wash is automated Juan swabbed down my chrome and gave the car a quick bucket rinse before the machine took over.
The prices are affordable and the guys who work here sweat their guts out getting the job done. I especially enjoyed the good humor and kindness shown by all the staff today when I arrived from the doctor after breaking my arm. Super nice. All in all, I like Gav’s car wash. Thank you.

Stopped in between all the rain storms to have my car washed. The place is under new management & the owner Juan wants to make sure you are satisfied!
Excellent customer service & my car looked better than ever!
Thanx Juan for taking good care of me along with the nice chat!!!

I can give them one star only because it requires me to provide one. This service station is everything but service. Their fuel prices are 70… Or more per gallon then any surrounding gas station. They take advantage of the Rossmoor residence and they should be ashamed of themselves.
It is amazing that other gas stations around feel prices are dramatically different. You can get no help from anyone ever.
Unless you’re brain-​dead you should not be serving the station based on they are a complete rip off. They’re supposed to be a neighborhood service station.

I have always been very pleased with this car wash until my last visit on Saturday, Aug. 29, 2015. I have had a contract for unlimited hand washes for $ 39.99/month for the last 3 years. I never abused it… some months I never went there at all and usually only once a month. On Aug. 25 I received my Visa bill with a Gav’s charge for $ 39.99. I paid it and went to Gav’s on Aug. 29. The manager came in to the office where I was waiting, and said my membership had expired and I was not entitled to a car wash unless I signed up for a new contract which was $ 69.99. I told him I just paid the bill and was never notified by mail, email, or phone that my membership had been cancelled. Since I had just paid $ 39.99 3 days earlier, and I hadn’t been there in 2 months, I felt I was entitled to a car wash. I felt the amount of the huge price increase was unfair as well. I asked the manager to call the owner for me and he was told I was not entitled to a car wash unless I signed up for the new contract at $ 69.99. I then called the owner myself as his business card was on the counter. The owner, Ranvir, was extremely rude to me, in my opinion. He said he did not need to notify me or any of his customers of the price increase, that they could find out when they came in. I told him I thought that was a very poor way to run a business and was not ethical. He then told me that I had no business calling him at home and disturbing him & if I wanted to discuss it further I needed to come back on Monday. He also told me if I didn’t like it to go somewhere else. I told him I live 8 miles away, and need a car wash today, have already paid for it, and would be out of town on Monday. He hung up on me.
The manager and all the guys who work there are great as well as the new girl in the office. They do an excellent job. I feel sad I can no longer support this business.

Took my car here a week ago and the employees were lovely! They are under new management as of 3 months ago I believe and from what I hear it’s been a huge turnaround. They did a great job! Didn’t miss a spot and treated my car as if their own. Love their work ethic, love their personalities. Definitely will be my go to car wash!

The car washing service here is under new management, and it’s a big improvement. This is close to my office, and now I know I can get a first-​rate car wash in my neighborhood. Pleasant service from the moment I drove in, and the people who handled my car did an excellent job. Well worth the cost of $ 19.99. Keep up the good work!

This place is great! I’ve been taking my car here for 5 years. I love the car wash especially. Such a good deal. $ 19 for full car wash including the interior. Also want to say the people that work there are excellent, especially Lorteice Alexander. He is awesome! Always get the best customer service from him.

They always do a great job at Gav’s. I had my oil changed and it was an old fashion good customer experience!

Went there the other day. The auto wash is under new management, Juan. Overall… much improved. Great customer service (however could be faster), attitude and final results. Would recommend. Good value. Give them a try.

Last week, I had an oil change and a car wash at Gav’s Auto Car. Adrienne was polite and personable and gave me excellent customer service. They not only gave me a great oil change and car wash, they fixed a tire that had a nail stuck in it, and changed some brake lights. They also gave me some recommendations for the future. I’ve been going to Gav’s for a car wash for several years, and have never been disappointed! I highly reccommend Gav’s Auto Service.

This is my first time here for a car wash. I have always passed by this place on my way to my previous job. I usually go the the car wash off Contra Costa Blvd (Super Station Car Wash) because of their cheap prices, however; you get what you pay for, enough said!!!
So far my experience at this car wash is going good (I am writing this review as I am waiting for my car). The guy who is working on my car looks like he is in training (he is asking the other employee what he should do 1^st, 2^nd, etc). I love how they are taking their time on my car and not rushing like (Super Station Car Wash on Contra Costa Blvd) an assembly line. The guy who is training is checking the guys work and they seem very into attention to detail. The guy (working on my car) is drying every nook and cranny.
A bit of advice, if you are in a rush and want a crappy car wash, you are better off going to Super Station Car Wash. However; if you want what you pay for (plus more) and +++ customer service, I highly recommend this place.

Oil change done by «Hugo» and he drove the car on 12÷27÷11. Went to get gas after oil change and noticed dent on bumper with paint. Went back to business and spoke with Hugo and Adrienne who stated it was not done there. Pointed out to both of them that paint on bumper matched paint on building and still deny deny deny… Asked for a call back from owner. No call. Called back to follow up and finally got a call from manager who said they knew of a dent repair place and would call back. No call back so far. DO NOT RECOMMEND. Not honest, unprofessional and no integrity.
NOTE: Car was brought in by husband, not me.

In a word: run. Their car wash is broken down a decrepit. As a result there was little soap, the brushes were dry and to top it off the rinse ran virtually no water. My car came out half dirty and what wasn’t was still covered in suds.
They agreed to give me refund, but that was fiasco. They claimed that they didn’t know how to process a credit card refund and called the manager on the phone who said he didn’t know. They then wanted me to leave my credit card number with them so they could figure it out. I declined and waited while they spent 15 minutes figuring it out.
While a bit of a pain to drive to, Brothers car wash on Monument in Concord is reasonably priced and does a good job.

This review is for used cars (they sell them «wholesale»).
Of course, it wasn’t listed as so on Craigslist. they were selling as ‘owners’ and didn’t indicate they were a business. I only made this connection when I googled the address, and confirmed it in person earlier today.
Red flags, red flags, red flags everywhere.
Missing registration, misplaced (???) Carfax papers, deceptively taken Craigslist pictures, «we’re not technically the owners» … I don’t know where to start. I didn’t even bother test driving the car.
FYI, I’ve attached their craigslist ad as a photo. It looks great, but it’s definitely too good to be true. For example. the glove compartment was in horrible condition and the outer layer of the paint had completely worn off. See how artfully that isn’t included in the posting?
DON’T BUY A USED CAR HERE.

WORST place EVER! I had a gift certificate for Gav’s so I went to get my car washed. After going through the antique wash, my car was only a smidge cleaner than before. It looked like someone hosed it off, that’s it. After the wash the employee said, «you only get exterior wash that’s it!» So I asked if they were going to dry it off and they said no! I asked if I could have a towel to dry it off and they said no! If I could give them zero stars, I would.
DO NOT waste your money here!!!

I just had my SUV washed and I had to tell them to vacuum the back again because it wasn’t clean. He told me he already vacuumed it once and that was all he was expected to do. I then pointed out that none of the dust on the interior top rear panels or the seat tops were wiped clean and he told me that’s not included. Not included? Is it that hard to take a damp cloth and wipe dust off? Again, he told me no he wouldn’t do that. I would’ve even tipped him to do it but he just walked away and started wiping down the car next to mine. So strange.
I really wanted to let him make it right so I felt that my car was cleaner when I left but he didn’t care. No pride in this guys work and complete lack of customer service. Now I have to go home and finish the job myself.
I would recommend going elsewhere. It’s just not worth the time and hassle at this place when you leave with an uncleaned car. It just doesn’t feel right to pay for a car wash that is a half ass job, but obviously they just don’t care.

Sometimes service is good some times it’s bad. Once no one came over to charge us for car wash after 10 minutes. We just drove away. It was like everyone was missing in a zombie apocalypse.
Gas is semi-​convenient. I’m not sure if you get a discount if you get gas but the most basic drive thru wash is really cheap. Its only like $ 6.
The service is just hit or miss. The full detail washes seem expensive to me. I think Id rather save my cash and detail my truck myself.