Fine Floorz

Exceptional customer service, very knowledgeable staff, they were able to make product recommendations based on my current needs and requirements. installers were professional and clean worked quickly! Highly recommend for flooring needs!

Otis was great and his crew that installed the carpeting worked very hard to get our carpet in place. I also appreciate Otis working around our closing date for our place since that ended up being a moving target but in the end, everything came together and we love the new carpet.

Another great experience with Otis and his crew at FineFloorz. We installed new carpet in our living/​dining rooms and we are OVER THE TOP pleased with the work. The entire project went according to plan — no «gotchas». The installers also deserve a special shout-​out. They were timely, quick, courteous and professional.
Our next project (replacing the laminate floor in our kitchen and family room is planned for early 2016 and we will definitely use FineFloorz (Otis) again !!!
THANK YOU !!

My husband and I worked with Fine Floorz a few months ago.
Our contract stated: Hardwood downstairs in 3 rooms, on stairs and upstairs hallway (approx 1000 sq feet). All to be completed in 3 business days. We settled on a price and we were assured there would be no additional fees/​costs.
What really happened: Everything took a total of 3 weeks instead of 3 days and it was a nightmare. Our project manager, Otis, had poor communication skills and promised us an unrealistic timeline. The stairs were never a realistic possibility without removing and reinstalling our entire staircase including the rod iron spindles. Cost would be more than triple what we were told. Additionally, Fine Floorz installed hardwood over areas of uneven subfloors. Once we noticed the floors were not level we informed them and they had to rip them out and reinstall. It was a nightmare. We also ended up receiving a few boxes of damaged wood.
Mitchell (the owner) ended up getting involved in our project because it was a mess and Otis was not managing the work well, but the damage was already done. Mitchell ended up comping us for our stairs, but we never received a certificate of completion for the work Fine Floorz completed with us.
I would not use Fine Floorz again and I would not recommend them to anyone.

Flooring firms are distinguished from one another not by the products offered or pricing — most selections are comparable if not identical and the sheer number of flooring businesses here keeps prices competitive. What separates the exceptional from the excellent is the quality of service and installation and design support. Fine Floorz’ Suzanne Punt is a stellar member of this team and as residential realtors, we are often asked for a recommendation for hardwood floor refinishing, engineered flooring and carpeting. We keep a stack of Suzanne’s cards for the purpose. Fine Floorz relishes more unusual challenges, too: They created a custom stain for a damaged hardwood floor in a loft for our clients, and returned to glory an oak floor in a1925 Berkeley classic home we sold last year. We recommend Fine Floorz with confidence which is critical for us since our reputation is carried by anyone we recommend. They’ve done floor refinishing for our friends and both carpet and hardwood in own home. Everyone who sees our floors wants Suzanne’s card, too.

Should have written this sooner as they installed my floor last Dec. Rhonda, the salesperson, was friendly, knowledgeable and helpful through the entire process. The installers were extremely professional and I love my new floor.

In the last two years, I have worked with Fine Floorz on three different re-​flooring projects for several different rental properties; each time a good experience. Their products, sales service and installation team (s) have been very good on each project. On the first project, I worked with Suzanne. Great experience! On the last two projects, I worked with Otis whose solid service is the reason I will continue to use Fine Floorz on future flooring jobs that I have. On the last job, we had a particularly challenging installation situation and he was able to quickly (within a day) secure a top-​notch installer to do the job. As I was off-​site, I especially appreciated how he communicated efficiently and effectively about the project. I will continue to use Fine Floorz. Thanks!

The over-​1100 square feet of wood floors in our home had been beaten and battered by our kids for almost 15 years, so we consulted with three floor refinishers. Suzanne’s bid was the most competitive and she really seemed to understand what we wanted done, so we hired Fine Floorz to do the refinishing. Sam and his crew truly did an excellent job: they were always on time, worked hard all day, got rid of all of the dirt, scratches and dents, and cleaned up beautifully after they left – all with friendly and accommodating attitudes. Our floors look gorgeous. We loved refinishing with a darker color which brought them more up-​to-​date. We give our highest recommendation to Fine Floorz.

I was thrilled with my experience at Fine Floorz with an installation of reclaimed milled barn wood wide planks that I received from a source in NH. My first point of contact, Vicki, was exceptional at driving the whole project forward, maintaining a great liaison between the material source and myself and Mitchell Barocio. Mitchell was extremely enthusiastic and personable, embracing the project fully. Finally, my installer Sam was very patient and listened to my vision for the installation and explained the optimal way to implement what I wanted for my home. The project turned out exactly as I had hoped and my expectations were extremely high.

Suzanne is wonderful. Her suggestions reveal great sense of design and these are delivered with confidence that the job is not simply flashy but elegant and well thought out as a true professional. Save your headaches for the other parts of your remodeling project — she will make the floor experience smooth and joyous.

We recently discovered that our refrigerator had been leaking water, probably for several months. One day the hardwood floor in our kitchen looked fine and the next day, it had some dark stains. A few days later, we noticed some slight buckling, and a few weeks after that, we had buckling all throughout the kitchen. We called some floor guys who had done some good work for us before and asked if they could take care of this problem. After looking over the floor, they gave us an estimate and told us they would repair the floor over the weekend. They did the job, and although the floor certainly didn’t look good as new, it was ok and we were satisfied. Within a week, however, the floor started buckling again. As the buckling got worse and worse, we were disturbed to discover that the floor guys refused to return our calls. Rather than waste anymore time on them, I trusted a recommendation from a good friend and stopped by to talk to Mitch at Fine Floorz. The next day, he came out to our house to inspect the problem and to assure us that he could not only repair the problem, but he could return our floors to an as good as new condition. The following day, he sent Wade by, who took measurements to determine where and how wet our floors still were. It was then that we discovered that the original workmen tried to repair our floor when they were still wet! About a week later, Antonio and Eduardo came and started removing all the furniture from our kitchen, dining room and family room (they are one continuous room), taping and covering our cabinets, removing the warped floor (150 square feet!), replacing new wood, sanding, filling, staining, and finishing. They worked for days, but somehow, they kept the dust contained in the work area and they vacuumed carefully each day before they left. Because I wanted the floors to match the cabinets, which are around 30 years old, they had to personally mix stains to come up with a match, but in the end, the color they mixed for us is perfect. They put more than one coats of stain on the floor and then they put three coats of lacquer on top of that. Finally, they added a coat of industrial strength lacquer on top of the first three coats of lacquer to insure that our floors will be beautiful for many years to come. After everything dried, Antonio and Eduardo returned to do a final inspection, replace all the furniture, and talk with me about taking care of the floors. A day later, Mitch returned to do an inspection and to make sure that we were pleased with the job. I cannot praise the job that Mitch and his crew did enough. I will never consider using anyone else to assist me with our floors and I will not hesitate to recommend him to all of our friends. If you want the job done correctly the first time, call Fine Floorz. You will be glad that you did.

I contacted several flooring companies to get a quote to replace the wall to wall carpet in my living room with travertine tile. Amazingly, more than half the companies didn’t even return my phone calls. Fine Floorz not only returned my call promptly, they immediately set up an appointment to see and measure my living room, discuss options, and give me a reasonable quote.
Jeff Stanley at Fine Floorz did a great job keeping me informed on when the tile would be delivered and when installation would begin. The job started on time with a good installation crew that was polite, on time, conscientious, and very professional. They were happy to answer any questions or concerns I had during installation and they made a big effort to keep the rest of my house clean while they worked. The installation job went very well and I’m very pleased with how well the tile looks. Fine Floorz has my 5-​star recommendation for their pricing, professionalism, and good work.

We had an exceptional experience with our recent hardwood floor installation! My husband surprised me with new hardwood floors in our master bedroom while I was out of town for a week — which was not an easy task to accomplish! Mitchell Barocio and his team at Fine Floorz were able to accommodate the unusual schedule and worked quickly to ensure the job would be completed before I returned home.
Their customer service and attention to detail was outstanding! They were able to match the wood and finish perfectly. I would absolutely use them again and highly recommend them for all your flooring needs.
Friendly, knowledgeable and Diamond Certified!

Fine Floorz is the way to go! I went to a few other places for ideas and price comparisons they beat the prices but much more. I got the best quality product and best customer support! They were very detailed answered all my questions, gave me ideas and worked with me through out the process and believe me it was not an easy project! Thanks guys for all your hard work!

We recently remodeled our kitchen and had to have some hardwood floor patched in. Fine Floorz did an amazing job; we honestly cannot tell the difference between the new and old wood. We would definitely recommend Mitchell and his crew to anyone looking for new floors. And the bonus, they are a very nice group of people to work with; the owner, Mitchell, is very hands on and a really friendly guy.

Mitchell and his staff are so great! They are friendly, helpful and knowledgable. They did hardwood floors for us and we are now using them for carpet in out bedrooms. Go see Mitchell, Vicki and the staff at Fine Floorz for all your flooring needs!

They advertise they are diamond certified and there is a very good reason why they are I found this place by chance I was looking for someone to give me an idea what I can do for my kitchen floor floor that had seen a lot of traffic it was installed in 1997 I consulted three different companies and they all agreed that there’s nothing that can be done for my floors because the wood is thin and is damaged and cannot be sanded and that II have only two options either change the whole wooden floors or use tiles on the kitchen floor which was not going to look nice at all I had an appointment with Mitch and I almost thought I should cancel but then I said one more opinion it’s okay so Mitch came one time and I didn’t even know at the time that he was the owner was such a simple person down-​to-​earth very knowledgeablevery courteous and he studied the whole project he also looked at some planks that I had left from the original project and after a while he said most likely it can be done, he was almost sure he said heI has to check with the technician who will be doing the work and he did arrange for his tech to come later in the day and this person was None but Antonio. Antonio was a real champ he was knowledgeable clean Curteous, very polite and he looked at the project and did agree with Mitch that it could be done and can be sanded but only one time needless to say I was very happy he also said he will change some of the very bad planks if they didn’t sand well
. I was not sure that he could deliver because the floor was in a very bad shape, but I was very happy when the work was finished and the place look extremely beautiful even better than the original floors I cannot say how happy I am with this company with Antonio and with Mitch I recommend them very highly and I will not use anybody else and will recommend them to all my friends.

Walked in not expecting much shopping for carpet for our new home.
Suzanne was the representative who helped us pick new carpet. She was knowledgeable and very helpful in helping us pick new carpet.
The owner happened to be there at the time also and chipped in as well. They were really pushing their cashmere carpet by Shaw they had display on. My wife loved the carpet so I was happy. The whole transaction was smooth and made really easy. We ordered it, installation was set and we were on our way. I am not the type to shop around till I die. I also despise big box stores. The service here was unbeatable and the selection was really great. Everything went smooth and the installers were fast and very professional.
I recommend this place to everyone and anyone looking for new floors. Do NOT waste your time going anywhere else.
I will be refinishing my hard wood floors in my entire house in a couple months and will be returning.

It all started with the floors from a picture on Houzz that me and my husband fell in love with. We hunted down the floors, which turned out to be manufactured by Du Château. We were referred to Mitch at Fine Floorz through the regional Du Château rep with a high recommendation. I must say, this place is absolutely first class. From the minute we walked in we were greeted with the utmost kindness and knowledge from Mitchell and Laura. The whole staff is super friendly and willing to help in any way. It’s not often that you get to deal directly with the owner, and in this case, we did. Not only was the service excellent but Mitch really wanted to earn our business. He gave us an amazing deal! I would recommend anyone to go visit Fine Floorz if you are looking for exceptional service and a good selection of truly Fine Floors.

Fine Floorz recently removed carpet on my stairs and hallway and replaced it with beautiful Mirage Maple Hardwood. Mitchell and Laura were awesome to work with on this project. The project was finished on time and the quote was very competitive. Laura called me a few days later and stopped by to remind me how to clean my hardwood floors. I amy very happy the service, installation and follow up. Plus, I love my new hardwood floors.