European Werkstatt

what can i say? these guys are legit as it gets! accurate diagnosis, great price, overnight turnaround (for my particular issue, your mileage may vary). simon, you’re a G! will be coming back to get my driveline checked. if you got a benz, check these guys out. you wont be disappointed!

Great place, fair and always willing to tell the truth. Wouldn’t trust my 335i to anyone else

I know these guys by name, they know their customers by name. Great service, friendly and skilled!
Orwan and his colleagues know their stuff. I bring my bmw here and leave with a peace of mind that i am getting honest and the best advice and service. If they cannot do something, they will tell you. You’re not just anther customer like at the dealerships, they take care of your needs at the BEST prices.

Orhan and Simon are knowledgable and personable. They approach each job with great passion and dedication. Their attention to customer service guarantees the best experience for their clients.

Great service. Orhan and Simon are very knowledgeable about Mercs and BMWs, honest and friendly. You can always trust their call. Will keep coming back.

I rarely write Unilocal reviews and I’m very particular about whom I recommend. But Simon and Orhan deserve a Unilocal review. I’ve been taking my 3 series to them for the last 18 months or so. Mostly for routine maintenance or ticky-​tacky BMW things. Both of these guys are a class act! They are what I would consider new age mechanics (tech savvy, friendly, honest, and competent). It’s hard finding a shop that you can trust and doesn’t charge an «arm and a leg». If you have a BMW (they might service/​repair Mercedes too), this is the shop you want to use.

Simon was great — looked into every issue that was asked, and provided good estimates that allowed us to triage and prioritize what needed to be fixed immediately against what could be held off for a bit. Terrific service, and will most certainly return.

this company just spent 20 minutes on a phone call educating me on the BMW 6 and 7 series. Great guy and great service.

After a frustrating two year long experience with another shop that could not figure out how to fix my car, I brought it to Orhan at European Werkstatt. My car had an intermittent problem that kept leaving me stranded on the road. Because there was no computer code to identify the issue, the other shop had trouble determining the cause.
European Werkstatt did not need on a computer code to troubleshoot the problem. They were able to understand the issue from my description, and were familiar enough with these cars to know where to look.
And as an inadvertent bonus, they eliminated an issue of excessive burning oil that the previous shop said was just a way of life with the car. The «burning oil» may actually have been a symptom of the problem that the other shop didn’t detect.
Orhan explained that he actually likes the more difficult and challenging problems. Obviously, he enjoys what he does. His willingness to take the time to determine the cause of my intermittent problem convinced me that European Werkstatt is the only place I will be taking my car in the future.
These guys have proven to me that they know BMW’s. They were very professional, had great communication, and made me feel like a valued customer.
I wish I had found them sooner.

One word. Professional. I was interesting in buying a car that was local to EW. While the car looked good on the internet, once the staff her started their inspection that noticed many wrong things, expensive fixes. They stopped the inspection and called me as they only did half the inspection and felt that I might not want to proceed with the full considering the state of the car. By doing this it would save me 50% on the inspection cost. They actually screwed themselves out of more money to save me. That is professionalism and is the sign of a great mechanic. Note they were inspecting a when new $ 85,000 AMG Mercedes, so if you have a high end car, you can trust them. Thank you Simon for your great service.

First experience with Orhan after having heard good things from others and seeing good reviews on Unilocal.I have to agree they seem really straightforward and honest which is what I’m looking for in auto service. I had my DSC light come on in my 2007 335i and it did feel out of alignment so I took it in. They diagnosed it quickly and reset the steering angle sensor for their minimum labor charge and told me to get an alignment. They said if the light comes back on soon, then it would likely mean the sensor really is bad and they would have to replace it, but would credit me back their initial labor charge if that happens. I thought that was great and know a lot of places would have replaced the sensor and beefed up their labor charges right off the bat so really appreciate the feeling that I can trust them to make needed repairs and not repair things that really don’t need it.

Was recommended by my brother and I really felt like my car was in good hands. I was only able to speak with Simon and he was really friendly and patient when explaining about the concerns I have with my Mini Cooper. I had my oil change done, didn’t have to wait long. I’ll be coming back (:

I wish I lived in Walnut Creek just for this shop.
My husband’s 2000 328i is on its last legs (at least I think so) with 175k miles and just recently had several major repairs done in the city. We got the car back last week, and then I picked up my mom from Walnut Creek — unfortunately, she rolled down her passenger-​side window before I could warn her that we avoid using them (BMWs are notorious for having window regulator issues) cause they almost never go back up. Now we were driving around with a window down … which meant security, safety, and temperature issues. And we wouldn’t be able to go shopping in Livermore like my mom wanted.
Long story short, the first mechanic at the gas station I was filling up at assumed it would be a regulator replacement, about a $ ³⁰⁰⁄₁ – 2 hour repair. So I looked up European Werkstatt and although they were about to take their lunch break, the guys agreed to wait 10 minutes for me to arrive.
Once I got there, I was impressed at how quickly they diagnosed the problem; turned out it wasn’t the regulator, but the switch that was malfunctioning — a much cheaper part and a 5 minute (actually felt like 30 seconds) repair job. Not only did they manage to get the window closed again, they were able to order the part to arrive by 4:30pm which meant we could go shopping in Livermore, and then come back later that afternoon to get the switch replaced and fixed.
Which is what we did.
When we got back, the final total was a ~$ 60 part and $ 25 labor cost = $ 87 total. And it literally took a minute to install. Majorly impressed.
Earlier that day, I also noticed that the service engine light had come back on so before we left, I asked Simon if he could check what the computer code was, which he did. He was very patient in explaining what he thought the issue was and answering my questions, even as another customer was pulling in.
Today, I had to call again cause I pretty much forgot everything he told me. He explained the same thing as yesterday without a hint of annoyance or impatience, just seemed like a genuine, stand-​up guy. Anyway, I will be forever thankful because what could’ve turned into a huge nightmare became a blessing in disguise; not only did we get the window closed, but it finally works the way it’s supposed to again!

These guys are great, honest and straight up. I’ve worked directly with Simon and he’s always on par with me on recommending what to repair and not to repair based on urgency. Good prices and good guys here. I’ll continue take my 2001 CLK 430 here and my 2011 BMW 550ix, after free service and warranty are up.

European Werkstatt is excellent. They are simply honest and that goes a long way. Simon always offers to show me, while explaining why something needs to be replaced and his explanations make sense. The mechanics, Simon & Orhan do great work and are stand-​up guys. I really appreciate them and I’m grateful I found them.

If you ever need knowledgeable and honest guys to care for your car then I highly suggest to give this local business a shot and you won’t regret it. I found them on Unilocal of course and every bit of reviews were spot on. Orhan and Simon are not only hard working, they will provide you what you need done to your car with reasonable price, thorough and professional. They have been my go-​to folks for my 2007 Mercedes Benz C230 sport for a couple of years now and I am very pleased… Thanks again as always!!!

Honest, diligent, reliable! Orhan and Simon are highly skilled professionals with high integrity. I have been coming here for oil changes, repairs, etc… for over 5 years.

The only place I will take my BMW for any services.
Orhan and Simon are both very knowledgeable, honest, and provide excellent service. On more than one occasion I have left the BMW dealership, after being informed I would need multiple services costing several thousand dollars, to head straight to European Werkstatt for an honest assessment of what actually needed to be done immediately. These guys will explain the pros and cons and timing of performing all the dealer recommended services, instead of making recommendations based on the service lights. It also doesn’t hurt that they only charge ¹⁄₃ of the price the dealer would charge.
THANK YOU!

In the past month, I have visited Simon and Orhan twice for small jobs. They are both very friendly, helpful and they get the job done.
The first time was for an Oil Change and I needed a top off for my washer fluid. The second time my light came on for low level coolant. Orhan took a quick look to be sure there were no cracks and he refilled my coolant for no charge.
Although these are small end jobs, I trust them and they are very reasonably priced.

I purchased my 328i used with an extended warranty. A month before it was going to expire, a warning light came on. Took it in to EW and they diagnosed it to be a radiator AND a alternator problem. They also looked over the car and found a gasket leak.
Simon handled dealing with the warranty company. The sent out an adjuster because it was a lot of work and $$$ who approved all the work. The worked over the weekend to have my car ready on Monday. Didn’t need or want them to do that, but they said they do it all the time. Had all the work done for my $ 100 deductible, saving me tons of $$$.
Great service. Car runs like a champ. Can’t recommend these guys highly enough.