Embassy Suites by Hilton Walnut Creek

This property is lovely. However the dinner I received from room service was horrible. It came in prepackaged boxes and it definitely was not fresh but heated up in the microwave. It was awful, dry and old. So disappointed. Worst 40.00 dinner I have ever had.

I was in town with a race group for the NASCAR race and enjoyed my stay. It was clean and the staff was friendly and very helpful. It’s locate right across the street from the BART train which I used to meet a friend in the Oakland area. The free breakfast in the morning is always a plus and I used the fitness center which was clean and had plenty of equipment to use for a workout. I would definitely stay here again if ever back in the area.

PERFECT for a business only trip in the Bay Area! About 2000 ft. from the Pleasant Hill/​Contra Costa Bart Station. Spacious, clean, comfy room, comfy sitting spaces near front desk, and, of course «complementary» made to order breakfast each morning. Easy to access from both airports via BART.

The front desk staff was surly from arrival to departure. They never greeted us with a smile or welcome, and when all three of our keys quit working at the same time, they tried to blame the organizer of our trip (??) The staff didn’t know where the nearist coffee place was, but when we left on our last day there we found two Starbucks within two blocks. When we checked out, the same surly attitude, no greeting and no ‘thank you for your stay’…nothing. This hotel needs some serious staff training. The property itself was very nice and clean, noise level was fine, but the attitudes of the staff left a sour note to the overall stay.

Me and my boyfriend stayed at this hotel and we enjoyed it! Checking in, front desk was very helpful and friendly. Our room was clean and the bed was very comfy! Plus complimentary breakfast and happy hour?! Yes! They also provided some snacks (crackers, cheese, dip, fruits during happy hour). I also like the layout of the lobby. Downside was the valet parking fee but other than that, will definitely come back!

I can’t tell you how much I love me some Anna and Rose at the Front Desk of this Hotel!
Sometimes, when you check into a hotel (or spend your hard-​earned money anywhere for that fact) you just want to be treated like someone cares about you (even if they don’t).
These ladies have that down to a science. Not only did they listen to me rant about my last awful hotel experience; but they went out of their way to re-​direct my Mother’s Day Weekend plans with all of their extra special attention to detail.
Thank you ladies! I have always loved this property and because of you I love it even more!

This hotel is pretty good. They provide complimentary breakfast and happy hour. The rooms are clean and well kept. The staff is friendly and attentive. I would stay here again.

I was looking over some of the other reviews and can’t believe how many negative comments. Well, i just want tot say as for me and my boyfriend we had a great time staying here. we stayed here for about 3 weeks. Maybe its the time of the year we went but we had a good experience. Breakfast is free every morning till about 930am, Breakfast is made to ur liking, they have everything you could possibly ask for in breakfast.
Our room was Big enough for the both of us, very clean and organized. The front desk females in the morning we felt with were SO helpful. Cant stress how helpful and friendly they were. Thanks girls.
Only thing that took us by a loop was the $ 25valet parking. But again we were there on a business trip so that wasn’t on us :)
The pool was great and the gym was also a great added bonus. Thanks guys

Never again will I stay at the Embassy Suites in Walnut Creek. First they couldn’t find my reservation, second the manager harassed everyone at the pool. She was a powered fueled bitch. She set at the door of the pool made sure everyone had on a wrist band if they didn’t she made them leave. Remind you she knew I was staying here because she made a point to ask me what room I was in and the last name on the reservation. Third the AC in our room isn’t working as soon as I laid down in the bed my pillow smelled like hella perfume, my allergies are going crazy now! Forth, security came to my room said my kids are running up and down the hallways and we are to loud. Wait, loud yes! But no one has left this room. I hate this hotel wait to much respect on they name I’m calling this place a motel. I hate this motel. It’s 4:18 am and I can’t wait until check out!
Love the guess in 515

This is a standard Embassy Suites property which is a compliment. It is of an atrium design. My suite was in good order with a glass enclosed shower.
Check in and out was pleasant and professional. The hotels location is very convenient to the highway for easy transportation access.
My only disappointment was finding out that parking is valet only at an overnight cost of $ 22.

I’ve stayed at this hotel for 14 nights as I am a Diamond Member. The main trait I loved about this hotel was the staff during the day. They were simply amazing!!! They gave me a treat for my birthday and made me feel welcomed every time I returned to the hotel.
Location: The hotel is in a great location surrounded by eatery and shopping. If you like to use public transportation, this would be a great hotel for you because The Bart is located right across the street. If you’re driving, be prepared to pay for valet everyday up to $ 22.00 a night.
Complaints: The night desk representative attitude is bad. She doesn’t look up to par and to be honest, she looks like the way her attitude is. I really disliked dealing with her. Also, the hotel charged me an incidental of $ 75.00 a night I stayed there which is ridiculous. $ 75.00 times 14 equals $ 1,050 just for incidentals. That’s crazy to me. Next, the hotel needs a renovation. For what I paid for every night, the room should have been better. Last, housekeeping hardly ever cleaned my room. I had to go to the front desk several times during my stay just for ask for towels and etc.

Had a great time here the staff was very nice and easy going, I didn’t need to use The valet so I don’t know about that. The breakfast they have is great just make sure you ask for the quiet side of the hotel it’s the side with no Bart as I was told by the staff and they set me up on the correct side. I would definitely stay here again

Location: The location is convenient if you are looking to take the Bart. If you are bringing your car, be prepared for the $ 22 overnight charge. There is only Valet and no self-​parking. There are a few places to eat which are walking distance. The hotel has a shuttle that can drop you. Because the Bart line is literally across the street, you will hear the train passing by — not good for light sleeper. The Gym is definitely a sleeper. There are a few workout machines. The water cooler is «meh». As soon as you step out of the gym, you have to pass the pool area to get out. You an smell (and you eyes do to) the chlorine.
Complaint: Service is horrible. As a Diamond member I have a basis to measure hotels and customer service. The morning (5:30am) front desk is one of the worst I’ve seen. She was rude and customer service seems like a chore for her. I didn’t want to ding this rating or her bad attitude, as check-​in went well. My co-​worker, also a Diamond member stated she felt the cold customer shoulder.

I won’t stay here again.
The room itself was fine, but was right outside the Bart station. All night long I was kept up by the train. I tried moving rooms 5 mins after checking in and they couldn’t/wouldn’t move me. There was also a rhythmic banging all night in the hotel (sounded like construction). Icing on the cake was waking up to no hot water. The hotel has a sign that says if you have a bad experience they’ll «make it right» but of course they refused to do anything. No sleep, no shower= bad hotel experience. I won’t be staying here again!

This is a 1 star review, but I will mention that there are some positive aspects to this hotel, it’s across the street from a BART stop, the bed was comfy and the breakfast was better than most «breakfast included» establishments (except for the cold sausage and bacon).
I’ve stayed at Embassy Suites in several states (Chicago, Colorado, Florida, Texas and so on) and I normally have an excellent experience, especially for the price. This location is lacking is customer service and doesn’t have a clue as to what «valued guest» really means.
I stayed here for the 4 days prior to the Super Bowl along with two other guests. We were all working long days in San Francisco at the Moscone Center which takes a little over an hour to get to via the BART and some walking. We were all leaving and returning at a variety of times and working crazy long days mostly without breaks or even opportunities to drink water.
I woke up at 5:45 am on Friday morning and returned at 7:30 pm. There was a note under my door stating that the hot water would be turned off from 9−11pm. Then it would be back on until midnight. Then off entirely (no water) from midnight to 6am. WOW! So instead of eating a meal and relaxing I quickly took a shower and had to wash my face and all of the things a person would do before going to bed. This was a hassle, but at least I got it done and then ate something.
Unfortunately my friends weren’t back at the hotel yet and they would have missed the time window for having any water. I sent them a text with the main details of the letter also letting them know that the hotel mentioned they would put water in the room, but we had none. The letter also stated that we could call the front desk to have water or ice delivered to the suite. I told them to grab some bottles on the way up.
Well, the front desk staff were entirely inappropriate and completely forgot how to value the guests. Both of my friends/​co-​workers were treated rudely when they arrived at the desk. One of them came in after 11 and the other after midnight. I don’t know if they approached the same front desk attendant or not, but they were both denied water and were spoken to with an unfriendly tone.
I felt like a jerk for telling them to get waters and they were completely confused about the treatment they received. In the end it appears that the water was actually on between midnight and 6am because I got up to use the restroom forgetting that there shouldn’t be any water to flush and I also was able to wash my hands.
These people have no clue how to value their customers.

The Walnut Creek Embassy Suites is thoroughly average, catering primarily to budget and business travelers. Situated next to a freeway onramp, parking is somewhat confusing. There’s a BART station less than a block away, however, allowing for easy public transit into the East Bay and San Francisco.
The hotel café is unappetizing, but you can order delivery from a number of Italian and Mediterranean restaurants in the area. You can also purchase beer, soda and frozen pizzas from refrigerator cases in the lobby. Not especially elegant, but practical.
The interior is surprisingly clean and quiet, with a large koi pond and atrium. You can order a Shock Top in the lounge until 11PM, although the atmosphere is sterile and sparsely patronized. I don’t recommend the call drinks, which tasted like gasoline and soda water.
As for the rooms, everything you’ve come to expect from an extended stay hotel is here: refrigerator, Keurig brewer and microwave, with a free breakfast buffet and waffle bar. Cable reception and WiFi regularly cut out in remote rooms, but are offered free for Hilton Honors members.
I’m not in the hurry to stay here again, but it’s a decent choice for weekend and group stays. Just don’t expect a magical experience.

ERRRR… Right.
Well for starters, the valet is mandatory and to add insult to injury they charge for it. (Alice you are not in Vegas right now)…Annoying
There were no cups at the beautiful spa water table, and my gills were very dry…
Room was not ready for check in…
The room had a beautiful view of the BART tracks, thankfully BART stops running at midnight.
The room also shared a wall with the stairwell, so I was able to hear people go up and down all night long, yeah me!
Oh and the room was directly across from the elevator… Yeppie!
Shower (no tub) was luke warm, not hot. It was freezing outside, I wanted a hot shower and got a luke warm one…
Wifi? AAAEEEERRRRRRGGGG!
Customer service? We don’t need no customer service!
Ok, the breakfast kinda saved this place, and was quite nice. Not to mention after the night I had the quality of breakfast was unexpected.
I had called down for the car to be brought up (I know how this works). 20min, no car, 30, 40 minutes no flipping car. Come on people I need to get back on a plane. Complained to Bell Hop, front desk, car finding people, only to be told it is coming. I watch people hand over tickets and get their car, where the heck did you put mine? Finally they locate my transportation, and try to tell me it has been up front for quite a while now… Uh, liar, liar pants on fire! I have eyes I can see, I looked and it was NOT up front. What-​eves I’m out.
So all and all, Nope. The tinyest nope ever…

This is now my 6^th stay at this Embassy Suites. I arrived tonight via an Über car, and was surprised as the valet paid no attention to helping me maneuver my luggage into the building. Simply opening the door for me would’ve been appropriate. Instead, he just chatted with someone in front of the building while I struggled to open the front doors and maneuver my rolling luggage and heavy backpack into the doorway. He even acknowledged to my driver that I was being dropped off yet made no attempt to assist me!
Fast forward to my time in the restaurant. I ordered a small pizza but they were out of small crust. How does that happen? So, I ordered a large and will likely toss whatever is left over, which is a shame. I’m only here for one night on business, and leaving early in the morning with no opportunity to eat leftovers, yet I’m paying $ 20 for a large pizza I just won’t eat. As a vegetarian, their new menu is so dang limited, so it was tough to find any other options. I LOVE their pizza from the past, but a large is overkill for just one person.
Service in the restaurant was so scattered! The server was nice enough, and seemed to really be trying, but she was just awkward. It took forever just to get a glass of water, and I watched as she took other orders when all I requested was a glass of water. After 13 hrs of travel, I just needed it! She went out of her way to tell me that my pizza would only be 5 more minutes, yet I was in no hurry. It was a nice gesture, however, when my pizza was actually ready she was nowhere to be found and the pie just sat on the counter. When she did bring me the pizza, I was ready to leave and requested to just eat it in my room. She brought me a tiny little saucer as my dinner plate. No joke! When I got to my room and started digging in, guess what? I started chewing sausage! Obviously, sausage fell into the pizza. Not a good time for this vegetarian’s tummy!
My last 2 stays provided less than stellar front desk experiences during check-​in, and after today’s experience with the valet and the silly restaurant antics, it was time for an updated review. I’m not married to the Embassy Suites, so it may just be time to check out another brand on my next trip to Walnut Creek.

No stars^^
Only thing good is happy hour!
Room had mold in it. They refunded. Cool!
Went back next weekend. Got in room then went to happy hour. Went back to room and smelled like someone snuck in and did the #2…smh!
Valet scraped my right front rim.
Sad, very sad.

This is one of those very rare times when I’m glad that I didn’t heed the low star reviews of this hotel.
I stayed there with my friend on a Saturday and have nothing but great things to say about the hotel, its workers, and it’s amenities.
First off, it’s really easy to find. Right off of 680.
Secondly, it’s close to old Walnut Creek/​downtown.
The staff were SO FRIENDLY. Held the door open for us, always said hi, answered any questions.
The Atrium is GORGEOUS. Huge, healthy tropical plants and a koi pond with healthy, beautiful koi. Lots of nice seating. It makes for a lovely place to relax and chat with friends.
The room was huge. Yes, the furniture is a little tired, but everything else cancelled that out. The twin beds in our room were clean and comfortable. There was free WIFI. Lots of channels & HBO on the TV.
The complimentary breakfast was wonderful. Scrambled eggs, french toast, sausage, Starbucks coffee, tea, fruit juices, breads, pastries, fruit and oatmeal. For those who wanted omelets, they were offered to order. Lots of seating and again, everyone was so nice.
They had a happy hour, but we didn’t make it, because we chose to stay in downtown and drink & dine there, but the offerings were impressive.
I used the exercise room –they had a couple of elliptical machines, treadmills, weights, and a recumbent bike. There were complimentary ear buds and towels and channels to watch while exercising.
The indoor pool was not so good. The hotel was sold out when we got there and there were loads of kids (this is just an observation, not the hotel’s fault). Not only did they play on the elevators and throw tanbark at the koi, but there were way too many in the pool, which has a max capacity of 20. The hot tub has a capacity of 3. I can tell you there were way too many people using it. Whoever planned for the pool didn’t make it the highlight of the hotel, that’s for sure. My friend noticed that the water was really cloudy, so we didn’t go in. We went into the hot tub the next morning and it was nice, as expected.
When we were there (again, on Saturday), parking in their garage was free.
BART is just a short walk across the street. Can’t hear the train w/​the window shut. We did have it cracked open about 5″, which is as far as it will open to get fresh air, and had it open all night, but the BART noise wasn’t bad at all.
Enjoyed our stay, and would definitely stay there again!!!