Chase Bank

I have been trying to get my $ 500 mortgage application fee refund for over a month now. I have been sending an email every week requesting the refund and keep getting they are working on it. Last week the lending manager, Eddie Fernandez, sent this message:
«I apologize for the delay in getting this refund to you. We still had your loan as an active loan in our system which is why the refund did not go through. I am working with my team to get this cancelled off of the network and process your refund as soon as possible.
I apologize for any inconvenience this has caused.»
Really? I have been asking them for over a month to process my refund. Total incompetence and disregard for their customers. In the meantime, the credit card payment is now due.
UPDATE 6÷16÷2016: Never did receive the refund. Filed a disputed charge complaint with by credit card company that took the charge off my account. The ironic part is my credit card company is Chase! Poetic Justice!

Chase is the best bank hands down. Savings, checking, car loans, mortgages, credit cards … Do it all at chase.

This Chase is large, quick to get in and out, and the staff is cordial.

This is my first trip to this branch, for a quick pickup of cash.
I arrived at 5:30 on Friday, was greeted when I walked in and walked into line. There were 3 – 4 associates and one person ahead of me. I was quickly served by a lady behind the counter, and even when I forgot to fill out the slip she did it for me.
The inside was quite large and look new. There are two ATMs in front if you need. The only awkward thing is the parking lot access, you can’t turn in to the lot going west on Newell.
I see there are a number of negative reviews here, but they were nice enough to me.

I like coming here, its clean and safe. The people are very friendly and the workers very attentive to your needs. If you need to talk to a personal banker you can, there is usually no wait. They also offer snacks and coffee, so it has a very welcoming feel to it.

I switched to Chase bank after being with both Bank of America and Wells Fargo. Chase has been pretty good to me. They have great bill pay features and keep «real time» track of your money online and on their mobile app. Those last two features alone are 10 times more than what I received from Bank of America and Wells Fargo. Do they have fees? Yes, but all banks do in one form or another and most are associated with things that are the customer’s fault. Also, when I have called about a fee that I didn’t understand or felt was unwarranted, they have refunded me.
This branch is pretty good. Every time I have ever had to sit down with someone, it has been friendly and smooth. The staff is polite and some are pretty awesome. When I went in to refinance my car loan that is with another bank, they advised me NOT to refinance because it would cost me more money in the long run. I was impressed with the honesty. This guy could’ve scored another loan for his bank and helped Chase make money off me, but he advised against it in MY best interests. This is the kind of employee and advice that is so rare nowadays.
I’ve never experienced anything close to what the other reviewers have stated. I’d reccomend Chase to anyone looking for a new bank.

All this bad stuff about Chase… it’s all true, you know.
Fees up the butt. Takes at least two weeks now to get a replacement ATM card. Which is fine, but I hate going to the bank and having to interact with people. Probably gonna be charged a fee for the new card too. Once I get enough butt raping by their fees, I will probably take my money to a credit union or «less evil» corporate banks. Oh and let me not forget to mention that somehow at this particular branch, the employees greet and bid you adieu excessively. I mean, you’re cool and all… but I’m not here to make friends.
Don’t ask me how my day was. You don’t really care how my day was. Plus, fake smiling hurts my cheeks. Have you met my friend, ATM?
**update on the card: I finally went into the bank and complained for lack of access to my moolah through an ATM due to their inability to provide me with a replacement card. The banker dude tells me the lady I called the night I cancelled the card failed to put in an order for a replacement card to be sent. No problem. Just send me one pronto, please. Three days later, I receive. It says to use at any ATM to activate. I go up to the ATM, punch in the PIN I’ve always had, and it says I have the wrong PIN. So I go into the bank and another banker dude fixes it for me. I drive to Chevron and try to buy gas and it won’t let me. I drive back to the bank, and the same guy tells me it’s been locked out till 9PM but credit transactions should be fine. Ok. So I attempt to purchase shampoo at Target, specifically selected credit transaction, and my card was declined. Awesome work, Chase. You suck!
Here’s the kicker: over a week after I got my replacement card, I receive a letter in the mail from Chase saying, «The PIN to your new card is XXXX». Would it not make sense to send that with the card or very shortly thereafter?
Anywhoo, long story short, Chase is like that girl who cheated on you and you can never trust her again. Given another opportunity, I’m changing banks.

I went to this bank seeking information about opening a credit card. I was very specific about my concerns and what I wanted. I had received a letter in the mail that said «open a credit card and get $ 150 credit» so I went to this bank to discuss the rules and regulations of this deal. After speaking with a woman for a while I decided that I would go home and think about it and bring back the letter to set up the account when I had decided. When I told the woman this was what I wanted to do, she answered with «okay, at that time we can apply for a second card». I was shocked, I had no idea that she had already applied for a card without my consent. More so, she informed me that becuase she had already applied I could no longer receive the $ 150 credit. This was the ONLY reason why I had gone to Chase to look into an account (I wanted to open a credit card, but had been unsure of what bank to choose until I got the offer and I had heard mostly good things about the chain). I was obviously extremely upset by the way the handled the entire situation. I understand that bankers make some sort of commission off of accounts that they open, but this was too far. I didn’t want to cancel the application in fear that it would somehow reflect in my credit score, so I let them continue to process. There was about a month long back and forth between me and the management of this chase bank before they finally credited my account with the $ 150. In the end it turned out the way that I wanted, however the time wasted and the treatment by the specific banker was definitely not worth the measly $ 150 that had originally drawn me to the place.

This is the Chase bank across the street from George’s Giant Hamburger. Since George’s won’t take cash, I went here to get some extra.
First, I had to search for the ATM. At every Wells Chargo, the ATMs are right up front and visible. This was the first major bank I’ve seen where I had to literally walk all the way around the building just to find them. I knew, being a Wells Chargo customer, that I would get a fee. $ 3? Three stinking dollars just to get a $ 20 bill? Then, on top of that, the machine was «unable to perform my transaction». After all that crap, Chase then fails me when I need them. [expletive deleted].
I’m not a fan of Hells Chargo by any means, but this singular experience with Chase has definitely been a negative one. I’ll be staying away from Chase if I ever decide to switch banks.

I wish I could give ZERO STARS…
THIS IS THE WORST BANK EVER I DID BUSINESS WITH !!!
1) When I walked in to open a safe deposit box, they told me that the person who deals with that was on lunch break and that I have to come back later. I came back an hour later, then they told me that there were no boxes available… 2 weeks later I was there for something else and it happened that I mentioned how sad it was that there were no more safe deposit boxes available. But then the guy told me that there are MANY boxes available.
2) I opened an account for a safe deposit box, the first one they assigned to me didn’t open. It seemed like they had the wrong keys. I had to sit there for another half hour to sign all paperwork again for the second box. This time the keys worked, but the size of the box was larger than what it said in their records. First they wanted to charge me more for it, but when I protested they gave it to me for the price of the smaller box.
3) Chase raised the annual fee for deposit boxes, that’s why I decided to close my account two years later. I went to the branch and asked one of the cashiers what I needed to do, she told me that I had to see a personal banker for that — not mentioning that I had to sign in for that now. So, I was sitting there for a while and everyone who showed up after me was helped before I was. When I found out that they require you to sign-​in, three people already had passed me…
4) The deposit box was closed for over TWO months when I noticed on my statement that they charged me for it for another year. I called them to let them know about their mistake. They couldn’t fix it over the phone, I had to go to the branch once again. At the branch they first didn’t believe me that I had closed the deposit box. After they went through all of their files they finally realized that I closed it. They said that I would get reimbursed for the amount that was charged on my account. I mentioned that those kind of things shouldn’t happen in the first place — instead of an apology they just told me: «Mistakes can happen». Seriously? This is how this bank does business? They mess up and then they tell you that it is okay?
My advise: AVOID THIS BANK, THEY WILL ONLY CAUSE YOU MASSIVE HEADACHES.

Stay away from Chase. They’re a snakepit of hidden fees just waiting to drain your bank account (at which time you’ll be overdrawn and they’ll hit you with another cascade of fees). It’s been a nightmare since they took over Wamu. I noticed this morning that they’re offering $ 100 to new customers who open a checking account with them… so they’re clearly not attracting new customers by word of mouth, customer service, or fair fees.
As for this specific branch: any time you go in there are 5 or 6 people behind the counter. If you’re lucky 3 of them will be actively helping the line of customers. The others are chatting and avoiding eye contact with you.

OMG… Ever since WaMu switched to Chase, it’s been HORRIBLE! Why can there be an option for NO stars! UUUggghhhhhhh… Steer Clear of this fee hungry, fining for breathing bank… I feel like they are charging me per word when I go in theres so many fees! I even had an employee tell me that they were much happier when it was WaMu because now their hands are tied and they can’t help. I’m pulling everything out today! I loved my WaMu… Chase sucks!

Chase is much worse than Washington Mutual used to be. WaMu used to treat their customers well. Chase has now given us terrible interest rates and pays us very little money back.
Corrupt bank executives don’t deserve your money. Find a nice not-​for-​profit credit union instead. Credit unions offer all of the same services as a bank and they are insured by the government up to the same amount just like the FDIC.

Weird. I’ve been banking here for many years and it’s changed names a few times. Recently, the staff appears very unprofessional, short, and simply unaware of protocols for operating in a professional environment. I definitely would think to change now, as I think with every merge this branch gets worse. The staff simply doesn’t seem to understand social protocols, or perhaps doesn’t think that their clientele deserves good service (or are they paid on commission maybe?). In any event, I’m bank shopping again.

This poor bank has seen better days, and the staff has been decreased… but I think the past reviews don’t really do this place justice. The associates are usually very friendly, and many people that I have had conversations with are just trying to make a living right now and keep their job. I give many props to the employees that also volunteer their time with charitable organizations, which I can confirm because I work for one of those organizations.
The ATMs could be a little more up to date, but I guess JP Morgan is going to have to decide if they want to spend any money to give this place a face-​lift. Since this is the only branch within 5 miles of my home, I really hope they remain open.
Hoping to keep my money where it is,
Jenni B.

They used to have a great crew of people that were friendly and never tried to sell me anything. Now all the new people try to sell me credit cards and extra security protection EVERY time I come in (which is about 3 – 4 times a week)!
If you dont mind the selling and the lines moving slow, then I guess its OK.

As banks go this one is good. This branch though is lousy.
They INSIST you fill out a bank slip. And lord help you if your don’t because they DEMAND you do when you reach a cashier and will glare at you if you tell them you don’t know how. They then explain slowly how and make you do it, even if you did kinda know how and just didn’t want to because the line is huge and you’re in a hurry.
I was used to dealing with the Rossmoor branch. Who I could go up to, hand them my card tell them what I wanted and they’d do it.
The loans people are rude and have you stand there waiting for a few minutes before they even acknowledge you.