Chili’s

The staff is nice and the service is quick, but the food — just OK, not mind-​blowing but not awful. Stopped by here for a quick lunch with the hubs on a Sunday early afternoon. It wasn’t busy at all, the food came out at a reasonable time. We ordered two classic bacon cheeseburgers and buffalo wings for an appetizer. There was something on our appetizer plate mixed in with the chicken, I am not sure what it was. The burgers were ok. The only thing that stood out for me were the garlic pickles on the burger — they were delicious!

I have been to this particular chilis twice now. The first timecwas fine but the second time the burger gave me sever food posining, to the point where my college wanted to send me to the ER for IV fluids. I called the Chilis and told them and they didnt seem to care at all. Very discusted, I am a huge chilis fan but I guess I have to find a new one.

Chilis used to be a great place for us to go. Unfortunately poor service and long waits for food has made it low on our list. Last two times the food came out late and cold on a night that was not busy. The only thing I like anymore is the self check out buttons at your table to make it quicker.

Little disappointed my last time around. Used to come here all the time and always had speedy service and left full. My favorite was the sliders with onion rings and jalapeño ranch on the side, but to my surprise they didn’t have the onion rings with it anymore. The waitress said that they would charge extra to add it as a side, but what happened to coming with the meal? Aside from that, the parking lot is horrendous. There were a few mix ups on the bill and it took a while to get the waitress there in the first place. Overall, I would return for a party or event, but I feel that my beloved onion rings with a burger at a decent price are a chain wide departure. Next time, I’ll be getting the full sized burger with onion rings and hoping that all the mix ups were just a bad day.

Ordered take out a few times recently — Best thing I tried was smokehouse burger, medium rare! Tried fried pickles — only about 7 – 8 of them and were falling apart. Veg Egg Rolls were great! Friendly staff…

Where to start. for one I dislike chain restaurants like these. but a good friend enjoys Chili’s (used to) and it was his birthday, so here we are.
Service.slow, and unfriendly. It took more then 10 minutes to get drinks, and our dinner was very delayed.
Food…I already know this isn’t the best quality stuff, everything is mostly frozen and processed, but Chili’s used to be decent.
We started with the chips and salsa-​greasy but the salsa is good.
Then the fried pickles. new menu item, there was MAYBE 7 or 8 pickle chips in the dish, crispy greasy bits of batter on the bottom, along with the stray French fry and chicken bits. Really?
My burger. ordered medium, it was dry and lifeless, with a stale brioche bun.
Guac Turkey burger-​again dry. And the guacamole? Literally a teaspoon of green mush on top. That’s it, nothing else.
Southwest tacos-​very spicy and bland, our friend only ate one, and she loves all things tacos.
Ribs were ok I guess, but our Chili’s fan would eat anything.
Never again, Horrible food, the type that makes you mad you wasted the calories on that garbage.

We went with our team and had about 40 people in our party. They seared us together and everything was fantastic. The waitress took care of everything and we’re always there when you needed them. All the food orders came out correctly and everyone was talking about how great the food was. The separated the checks by family and got them all correct. What an experience. Great food. Great service. who could ask for.more.

Lightyears above the local Chili’s here in NJ. I came in rushed to get home to NJ, and so we went to the To Go counter. Other than waiting a few minutes longer than the proffered 10 – 15 (minus one star), everything came out great. And not salty. I don’t know how they pulled that off, because my last Chili’s trip was a sodium festival.
~ Ribs — They had a couple of new flavors. I was hopeful that the beer sauce would be less salty than the other sauces, and than most of their items in general. I was right. The ribs were actually very meaty, plentiful, came right off the bone into my mouth, and made me want more instead of wishing I had less.
~ Sides — They’re very flexible with subbing sides. I got the chili rice and skillet potatoes. The chili rice was actually dry and NOT SALTY! It had a subtle rubbed chili flavor to it. It wasn’t overcooked-​dry, just not moist, and honestly, I didn’t mind at all. Much less greasy, salty, bland, or otherwise chain-​y than I was anticipating. The skillet potatoes were something I’d wanted to try my last outing in NJ, but they had been out of. They mix oodles of cheese into the potatoes — and NOT overly SALTY! (The cheese itself has salt, so I can’t ask for too much here.)
~ Salmon — My girlfriend ordered this and loved it. I can’t speak for more than that.
~ Service — Yes, it took a bit long to get to us, but the staff was friendly and patient, happy to accommodate us, and made sure we left with plenty of utensils and napkins.
It’s hard to get me to give even 4 stars to a national chain, but at least on this visit, everything went right. With so many bad reviews on here, maybe they’d appreciate having a thumbs-​up!

First of all, I’ve been to several Chilis and in general it’s a good experience.
My boyfriend and I stopped here driving back from NYC. We were the first ones in the building when they opened (not planned, just timing).
We were seated right away, but waited for our server for s while. Once she came we asked for chips & salsa and ordered our food.
While we waited for our food we saw other customers come in, order, eat, and leave. We even ordered a second round of chips. I don’t know if they just messed up and had to remake something or what, but our server never even came by to let us know or apologize.
One of the worst experiences ever!
Will never go back here again. And I like other Chilis.

I’m a sucker for chain restaurants, and this Chili’s is my favorite place for some reason. The food really isn’t all that great, but it’s a good casual place to meet up with friends. Their lunch combos are pretty good and they’re less than $ 10 a person. With any chain restaurant, there’s always going to be variations in the service and the food and I’ll admit to having some very bad experiences here. But 7 times out of 10, it works for us, and we’ll keep coming back.

The most poorly managed restaurant in history. Prepare yourself for a horrible experience. We stopped coming here due to repeated problems. Here we are after a 2! Year hiatus and it’s the same bad service and food. Unbelievably bad.

Love love chilis! When, you enter the food always smells so delicious and just want to order it. The food is always fresh and never spoiled. Yum. Service, is very nice. It’s also handicapped accessible.

Took my wife and my son to Chili’s for his birthday and will never be returning again. Unsure where to even begin.
Arriving at 6:15PM, we were told they were understaffed, and there would be a 20 minute wait. We told the greeter it was my son’s birthday so we could have a cake, or whatever they did there for birthdays. So we waited. A few minutes later, in walked a party of 5, minutes later a party of 8, and 20 minutes after we arrived, another party of three. Party of five was seated within 10 minutes, party of eight seated a few minutes after, then the party of three that had arrived after us, was seated BEFORE us. At this point 40 minutes had arrived, we had not been seated, but this other party of three had been seated before us. I was highly annoyed at this, and immediately told the woman who was tasked with seating arrangements: «How were they seated before us when they just got here 10 minutes ago, and I have been standing right in front of you for 40 minutes?» Her response: «Oh did I seat them before you, I didn’t see you» Hard to believe considering I was right in front of the main door, right in front of her. Mysteriously after I said something a table opened. This alongside the fact, the restaurant had PLENTY of open tables.
We were seated, and I was already agitated but tried to remain composure to avoid my son seeing me annoyed, and I didn’t want to ruin his birthday dinner. Now comes the horrible part. Asked for three waters. I could have went to the bathroom to drink faucet water. The water served, tasted like sewage pipes. I said little to avoid getting frustrated, and did not drink the water. We had to wait a few minutes before even tasting the water since the waiter forget the straws. We ordered.
Waiter brought appetizers out, no utensils, no plates, no napkins.
Triple sampler combo — burgers, loaded potatoes, chicken fingers (appetizer)
Chicken nachos (appetizer)
Triple sampler combo: Bread from the burger was stale. Could not eat it. Chicken was undercooked, leaving me with 3 loaded potatoes at the cost of a triple sampler.
Chicken nachos: Was cold.
Main course: 1 Steak Fajita, 1 Chicken Fajita, and Southwest Pairing (or something similar)
Steak was whatever. I was annoyed, and it could have tasted epic, but the experience so far was horrible. Waitresses bought out the skillet, plate of cheese, lettuce and tomatoes… What she forgot was the most important part of the fajita… The wraps. Chock it up to more horrible service. Waited another 5 minutes for her to return with wraps.
Wife was eating, and she could not stomach her rice, beans. She passed one of her tacos (if you could call it that) to me because she didn’t like it. Was supposed to be a beef taco, but tasted like corn beef hash stuck in a wrap.
Teen ate his chicken said he liked. Me on the other hand, I did not like the food, the service, nor the entire experience. While eating, I anticipated some sort of pastry given we told the waitress it was the kid’s birthday… Tick tock. Never arrived. I told my wife to order dessert while waiting for the kid to finish eating, so we wouldn’t have to wait around long. They have these «Ziosk» appliances on the tables now where you could pay on the table, order from the table. Placed an order for a dessert… It never was processed by the Ziosk device. The waiter said he would go check it out to which I responded: «Don’t bother…» Had enough of the place so I paid and we left.
Grand total: $ 75.67. $ 75 for three loaded potatoes. Horrible experience, will never to back not only to this Chili’s but any other one for that matter. Waiter is lucky I have a conscious about some of them making a living on tips.

Bathroom is FREEZING.
Veggie burger patty has eggs and dairy, making it unsuitable for vegans.

Waited 20 min for somebody to come and help us after we sat down. I had to go get them in the kitchen. They didn’t apologize or acknowledge that their service was awful. The food was cold when it finally came. This was on a slow day.

It’s slow fast food. I come here for those terribly tasty southwestern egg rolls, outside of that everything else tastes the same to me. I’m not sure how they accomplished that feat, but alas! Chilis has found a way to make every item taste exactly the same.
Service here has always been on the lower side of decent but slow, and now with more chain competition popping up in the immediate area (Azteka, Chick Fi La) I doubt we would ever come here for any reason. It is what it is. It’s a decently located spot, with ample parking and that’s it.

Worst experience…
Rudest bartenders I’ve ever came across. Seriously.
I will never return to this location. Plain and simple.
*** being friendly and pleasant would have got you a nice tip!

I am reminded why I avoid chain restaurants. Service was awful. Food was greasy and salty. Drinks were watered down and bland. Awful. Horrible. Turn around. Go anywhere else.

Oh my lord… where do I even BEGIN with this place???
A few nights ago on Saturday after about 8pm we decided to hit up this Chili’s since it is near our house and generally have had good experiences here. Well needless to say, we were immediately greeted and given a booth directly behind the hostess stand. The host then said «good night!» which I was VERY confused by. Anyways… we waited… and…waited…and waited some more. It took our waitress over 10 minutes just to greet us… never mind get us our drink order. Since I wait tables PT, I always make sure to check out my surroundings regarding a waitress. and she only had 2 other tables besides ours. There really was no reason she couldn’t have come at least greet us. Anyways, I ordered the Fajitas (which I always always order) and go see the pic I am going to post… and the serving size for a $ 13 plate was UNBELIEVABLE.
I only got 4 tiny pieces of chicken, and then a OK sized portion of steak. Highly unacceptable. I wanted to make sure I was not acting totally insane, and asked my finance if that small portion looked THAT small. Needless to say he agreed with me, for the price that would be like 8 bucks not 13!!! UGH. So I nicely asked the girl if she would be able to give me more chicken (she thought I was crazy) and said they do the portions by weight… yeah. precooked weight or AFTER weight? She said she would ask the manger, and he said OK, but never ever came to our table to check and see how things were going. My friend asked for a refill of his soda 3x and she never came back with it.
She dropped our check and then never came back for over 20 mins, (we were almost there for 2 hrs at this point) and said «oh I haven’t checked back with you guys in a while» YEAH NO **(!* !!! UGH. I am so disgusted in this place and the lack of management. Let it be known that since we sat right behind the host stand, I was watching everybody else come in. Some people waited over 10 mins to be sat, with no hostess in sight. Maybe she was out smoking a cig. Either way, this place has been a huge let down, I will stick to ordering to go, since that girl is ALWAYS nice.

What started for me as a bad experience turned out excellent!
Several months ago now, I’d placed an order online to have ready for me shortly after (approx 20 minutes). I headed into the restaurant at the designated time, and they were packed for a Friday night.
I ended up waiting almost 45 minutes before my dinner came out, and I was pretty annoyed. I asked to talk to the manager, and Pedro came out to talk to me.
He was polite and explained that the online system doesn’t adjust for how busy they are, and online orders get delayed. Because of how long I waited he ended up comping my order.
I’ve been back at least four more times thanks to Pedro, and I’ll keep going back. Excellent customer service!