Marquee Autowash

They always have done well by me. As with most assembly line process, you don’t get perfection, you get satisfaction. There are those who wash their car semi-​annually; they’ll pull in here and expect a miracle.
If you wash your vehicle here more than twice a month and you’re not on a membership… You deserve no stars! It’s really unlimited… I get mine done a few times a week. Especially when there was snow, and now the pollen.
On a weekend, don’t let the line scare you. I pulled in, line at the street and I was still out of here in about 30. That’s less time for you to do it yourself or drive all around town looking for something ‘quick’.
During the week you can expect the same in and out times because they only open 1 lane.
My only gripe is rain days… It’ll rain early and then the sun will come out… But they’ll be closed :-(
Other than that two thumbs up!!!

Had been coming to them for YEARS but since I got slightly wider tires in my truck — literally an inch wider than they were before, I was told not to bring my truck back — despite it fitting perfectly fine through the wash. I’ve brought vehicles through there with wider tires than I have now and only being told this today. I’ll never go back and I will no longer recommend this business to ANY my friends. Plenty of good car washes that are closer to home to get it done… Only went here out of brand loyalty.

We take our cars here to get washed. Normally, everything goes well. Today, Feb. 6, 2016, they missed cleaning out my cup holders.

Expensive for an individual wash but the monthly pass is a good deal if you use it. Like any automatic car wash you can’t expect perfection and can expect scratches and good and bad washes but with the monthly plan you can just have them wash it again free.

Disappointed on my last visit (7÷24÷15). I took my truck in to get it detailed. When I picked it up I had 2 missing floor mats and a broken back seat. I didn’t notice the broken seat until I got home. I did notice my missing mats and asked for them only to be told «what I have is what I came in with». It wasn’t worth the argument– mats are replaceable– no big deal. So I called to address my broken seat — no answer. I remembered the cashier had called to let me now my truck was ready so I called that number– it was her personal phone. She said they never answer the business line. I told her what happened and she the owner was there if I wanted to talk with him (Chris). I got into an argument with Chris and he hung up on me. So I drove back to the car wash. I was greeted by the owner and manager on duty. The owner (Chris) was rude and very argumentative with me still and didn’t want to accept responsibility. He told me they never lose mats and that his staff isn’t afraid to speak up if they damage something, and he insisted that my seat was broken when I brought it in. Well, he wouldn’t know b/​c he had just arrived in the afternoon hour and I dropped my truck off at 8:30 a.m.The detail cost me $ 120, not sure what its going to cost to repair my seat. Please note it’s not over yet. Make sure you check your vehicle before leaving it in the hands of others. I’ll be looking for another car wash place.

They’ve always done a decent job with my vehicle. The automatic car wash will stop from time to time with cars stuck in the wash bay until it starts back functioning again. This has happened to me twice on two separate occasions.
But otherwise they are pretty quick, my car always looks and smells nice.
Caution: There will cars waiting at least 30 minutes before the venue opens for a wash, especially on Saturdays.

I purchased six ‘Red Carpet’ washes and have used four. So far it is just so so. The problem is the employees appear to not have any supervision. As the car goes through the part where they manually clean it, they are constantly laughing and goofing off, not paying any attention to the car. For instance, today I watched from the bay while the employees were so wrapped up in their friendships, they literally kept circling the same spot on the car with their rag, and never even looked at the car the whole time. I was shocked they would do this while we the customers observe their behavior. Of course, they missed all kind of places inside and outside. What could be a superior car wash turns out to be just so so. This is pretty expensive for a so so car wash. I don’t plan to purchase any more when these are used up. I will look for something different. BTW, my car is almost new, and was pretty clean when I took it in. Mine was a very easy job this morning and yet they still missed many places on it.

We have the monthly plan for my wife’s car looks like it came off the showroom floor every time. They do a nice and timely job.

Poor wash quality and poor customer service. Paid $ 44 for their top of the line interior/​exterior car wash – expecting the dirty leather seats to at least be wiped down to remove the visible dog hair and mud, back floor vacuumed well, grill dirt cleaned and excess polymer drips wiped off. Particularly since the red carpet wash upgrades the interior cleaning to a blockbuster clean. What was I thinking? Three helpers said they don’t understand while the manager finally said-​oh there’s no difference in the interior cleaning. Red carpet is just upgraded exterior clean and when I showed him the description-​he actually said-​oh just different words. And them tried to sell a detail package gor$ 100+. Wow! How about just clean the car like you’re supposed to. He re leaned the inside and them advised the dried yogurt on the beige leather seats is actually a bleached spot on the leather and can’t come off — -until I took his cloth and wiped it off. Same with the cup slots and steering wheel. Marquee looks nice and efficient with a team of 6 – 7 people looking like they’re cleaning on your car but actually doing the absolute least!

I have the monthly pay and you can go through as many times as want per month. You drive your vehicle thru the wash and after they put it on the conveyer belt to do the inside, windows door jams and all. I always do a walk around and most times find nothing wrong but evert once in a while they may miss a few bugs but bring it to their attention and they take care of it. I really like this car wash.

First visit. No line so I’m getting the works. No AC in the waiting area. There’s a large screen display an the wall but not plugged in. No store area and only a water fountain and soda machine. Otherwise a very large open and bright facility. Large in door bays for drying and detailing. Best looking facility in Waldorf.

This place is open longer than Mr Clean, but the clean is missing. I went to this place because it was open (long time Mr Clean user) and had no less than 5 spots/​bugs on my car that I could take off with my finger and a little spit. I’ll probably never go here again.

Went through this carwash like I have many times before. Only this time while going through the carwash, I watched as one of the spinning brushes knocked the mirrior off my car. I came out of the car wash pulled over and reported that damage. One of the workers called the owner who was not on site. Afte about a 10 min wait he pulled up. He said he would go check his video. He came out and said that everything in his system was running correct and that he has a sign that says he is not responsible for the damage. He also pointed out that my car was old. 2004 BMW 325ci. I don’t think that anyone with a really nice car would take it to this place knowing that they are not going to be responsible for any damage they cause. I have three cars in my house and went there all the time. He has lost my business and I will pass on to anyone who listen about his business pratices. I did not want to cause a scene, because trying to talk to him was useless. I will see him in court.

Ive been to this car wash a handful of times and honestly had no issues with the services until I noticed a scratch on my front driver’s side wheel. Being that I noticed it a couple days after I went here I figured I couldn’t prove it to be their services. So I went again and immediately after I was done I found yet another scratch on my rim which was definitely not curb damage. I pointed it out to one of the people that worked there and then got escalated to the owner who was there, Christian Kim. I showed him the damage and he was adament about the fact that it was not his machine. I honestly just wanted to point it out to him that it was damaging my rims and that he should look into fixing the problem. He immediately went on the defensive and became very uncooperative so now Im going to bring this to legal matters. I took my car to an automotive shop nearby and they told me that that is a common occurance from that location. Lesson learned on my behalf hopefully you dont make the same mistake. My advice is if you have rims that you care about I wouldn’t use their services they will not own up to their mistakes when it is clearly their fault.