Pools by US Plus

Melanie & All are greatI I am surprised there is no review for them! I was so impressed by Melanie’s constant call back rate! Some companies only call you back when they need business or not at all, Melanie responded to me every single time I emailed or called for my above ground pool installation. Her professionalism is what pretty much sealed the deal for me. It’s rude to not receive call backs or information when you request it. I was referred to them by Everclear Pool (who I also loved dealing with). They worked with Everclear to set my pool up. Even when my pool wasn’t delivered as expected, from the distributor, and I lost my original install date, Melanie let me know when she was hoping to fit me into their schedule and kept me in the loop. I received a contract that outlined a base price and every potential extra cost that could come up. From that, you could estimate what additional work Al may have to do, (ex, he had to excavate and level my pool area over 3ft, for a cost I knew in advance) Al showed up to install my pool, on a drizzling Friday afternoon at 12:30. I was thrilled because I was thinking that there was no way they would come with it being a rainy Friday. The pool was up and ready to go within four hours. Al and his crew were respectful and professional, no issues at all! Now, my husband feels they could have fixed that grass and dug up areas a little better, with the Bob Cat, before they left. But because the contract did say that they leave the dirt where it is and do no landscaping, I knew that was how it would be. He was disappointed with that they didn’t patch it up but I feel we knew in advance. Regardless, we would definitely use PBUP again and would highly recommend them to friends!