I evaluated movers carefully, met with 3 or 4 and chose MovePro due to their professionalism, veteran ownership and willingness to do a «not to exceed» bid. So glad we chose them. We were moving a lot of stuff including a prized french antique hutch and everything went off without a hitch. They helped us pack, then put our belongings on a truck while the two closings occurred. Very personable crew that worked very, very hard. Highly recommend these guys!
Jamie B.
Tu valoración: 5 Boston, MA
I had a great experience with Move Pro. The estimate(Jeff) would have been exact, if we had not added 17 days of on-truck storage to our move, due to construction delays. I had to change the date of our move-in several times, and found the staff(Mark, Mike and Mike) to be very accommodating… several employees gave me their cell phone numbers to facilitate communication… The movers on both legs of our move were professional, careful and hard-working…nothing broken or damaged… interested in making sure they put things where we wanted them, repositioned furniture when we got it wrong… great customer service.
Rob M.
Tu valoración: 1 Wakefield, MA
Wow, our bad luck continues. Workers are saying the owner of the company dropped a piano on their foot. They told us they are filing a lawsuit. Can i find another company?
Rachel M.
Tu valoración: 2 Peabody, MA
First off, two stars are for the movers. They were amazing but let me explain… We chose MovePro as they were willing to match the lowest price we got and added a «will not exceed» clause– but it had small writing below the clause… Let me first say that the movers were amazing. They showed up on time but were clearly misinformed about how little we would have packed(husband had kidney stones and I had a high risk pregnancy) The movers were extremely patient, understanding, respectful, approachable, amazing gentlemen. The unpacking went perfectly smooth and I simply cannot stop raving. I even posted a positive video review about THEMOVERS on their Facebook page. We loved them! Here is where I had a major issue… I was a risk pregnancy and I told Anthony, the estimator, several times that I couldn’t pack much at all. I told him this several times. In the end, the final cost was $ 925 over the original estimate(we paid $ 2525 for a 3 bedroom split level house) All because Anthony did not communicate the job to the movers. The movers worked as fast as they could. When we called Anthony after we had to pay, he argued that we never told him how little we packed. We had to pay the full price because we had a contract and the stipulation below the«do not exceed clause» basically said that if the job was miscommunicated, we had to pay. It comes down to what we told him versus what«he heard.» If you choose MovePro, choose them because of the amazing movers, but do not let Anthony in your house. If he is the only estimator available, choose a different company.
Gee Z.
Tu valoración: 2 Salem, MA
I used MovePro for my move last week. On the positive side, the guys who did the moving were prompt, professional and worked hard. They were a good team and I was very happy with them. If my review was only based on the labor I would have given it four stars. But I am giving it a low mark because I was not thrilled with my estimate, which was off by two hours and should have included a third guy at least for the off-load. The guy who did the estimate seemed professional and knowledgable. I had questioned it before signing a contract and was assured that it was a good one. I had questioned having only two guys and was assured that a third would get in the way. Even taking the rain for the first hour or so into consideration, the move ended up costing me 25% more than the estimate, and with my tight budget I was not pleased about that. I would not recommend MovePro to my budget conscious friends.
Steve W.
Tu valoración: 1 Marblehead, MA
I used Anthony for a move accross town and although his crew did a fine job, he quote was 30% off and if it weren’t for me helping all day they wouldn’t have finished the job. The truck wasn’t big enough and they clearly didn’t have enough guys to do the job in the quoted time. I would use someone else unless you want to pay more than you should.