L A R Service Ctr

What a horrible experience! I have a new refrigerator that stopped working the end of April (and still doesn’t work 6÷21÷16). LAR came out and ordered the wrong parts then lied on the paper work saying they replaced one of the parts even though they left the new part on my counter and didn’t bother replacing it because he didn’t think it was the issue the second time he came out. The same guy came out atleast two more times and just kept diagnosing more problems. They refused to come back out to replace the last set of parts they ordered. They gave me this number (800 442 1111) and said that this company could get to the fridge quicker and probably would replace it. The number belonged to Whirlpool! I have a Frigidaire!

Based on the reviews, I am not the only one who was learned the hard way that L A R thinks nothing of their customers, takes no pride in their work, and performs a very poor quality of work… when they even see fit to do work in the first place. Not worth expanding on, since everyone seems to be in the same boat. One star because zero is not an option. If possible, avoid these people. Prepare my complaint to the BBB right now. Although, they’ll probably ignore that too.

This company has very poor customer service. They first sent a technician after over a month of trying to make an appointment. Then they said they were ordering parts that would be in after a few days. It has been over 3 weeks, and now they are waiting on parts or perhaps, ordered the wrong part, according to my conversation with them today. Every time I call to follow up they are rude, and never are able to locate my file. I do not recommend that anyone uses this company.

I can’t believe how positive everyone here is towards this horrible joke of a business. That was a joke of course.
I was directed to these clowns from Frigidaire for a warranty repair. It took them nearly three weeks to come to my house. The guy who came found out what was wrong and it included replacing several parts and electronics boards. Big job. And then he told me he couldn’t do it! That it would take months for them to get the parts and pointed me to another business who, when I called, told me they didn’t do warranty repairs at all. First lie. I then had to call them back but now they refused to come. Then I called Firgidaire who literally forced them to set up an appointment with all three of us on the phone. Again a two week wait, but they never showed up! Second lie No call, just didn’t show! I called Frigidaire again and for the third time LAR promised to show up, but they didn’t. Third lie.
Now Frigidaire are trying to find someone else who can come and do the job and that is taking time also. Two months have passed and this joke of a business has had me wait for two full days at home without even bothering to call and tell me they wouldn’t make it. I do not really know what to say about this other than: STAY AWAY from these people. Frigidaire should also. One thing is that they do not do squat, another is that they are notoriously lying to both me and the appliance manufacturer. Again: STAY AWAY from these people.

Writing my first review. I have to echo the sentiments of the above. Horrible service waited 3 weeks for them to install a part which I could order online and gotten in 2 days. As of the writing of this review they have yet to install the part. Received a phone call from them when the part finally did arrive. The caller was rude telling me that they are a small company and these things take time. Treating me like some sort of idiot that’s never had a kitchen appliance before. Steer clear of them.

Gotta echo the complaints here — the man that answers the phone is incompetent and a jerk (making inappropriate jokes). No interest in trying to solve problems that were their fault (an incorrect assessment of delivery of parts date and repair, leaving us without a working fridge much longer than would have been necessary). Terrible that Lowe’s and other companies contract with them for warranty repairs. There must be more competent and more pleasant people in the area.

First ever review for me, not the type to complain too much, but this place is so bad that i want ppl to know, Terrible service, very unprofessional, guy who answers the phone is very rude and seems completely out of it.
I am very upset that these ppl are running a business like this, no respect for customers, no respect for the customers house where performing a job.
I called GE and they sent these ppl to fix my appliance, never again will let these ppl come close to my house…
Absolutely horrible experience.
I definitely do not recommend this place. Do so at your own risk.

Thus far, absolutely horrible service. I was scheduled for an appointment August 31, 2013 at my new condo in the North Shore, which uses an intercom system that is dependent on my phone number. I made 3 separate calls to confirm that they would call that number, because the refrigerator was purchased on my parents’ Lowes card – you know, for Reward Points. An L.A.R. tech shows up, neglects to use the intercom, calls my parents’ instead of me, and eventually leaves. Tough event for everyone.
Had unpleasant service a few years ago as well in Woburn. Tech arrives and after initial inspection, issues a big quote. I pay the labor for the day and choose not to elect service and complete a self-​DIY job w/​no probs. I bet their service is fair when one receives it. Perhaps my attempts have just been more miss, than hit. Will not waste anymore time complaining.

Very helpful and informative.