128 Saab

I have been going to 128 Volvo for over 18 years, have gotten several volvo and one saab. My service is always excellent and I have high standards. I would and have recommended them to friends and family.

I would not recommend this dealership, in fact, I would steer clear. Many years ago I used them with my first Saab, and the issue at the time was never solved. Fast forward to 2011 with a new Saab, I need my normal maintenance, as well as having an issue with my gas gauge so thought I would give them another whirl. The first thing the women said to me, that is most likely going to cost extra because we need to drop the gas tank to take a look. I tell her that I believe it is under warranty, she tells me she doesn’t know as she does not have my VIN # and no interest in finding it or even asking me the VIN. The conversation continued and initially she said I could use a loaner car (as they had done for me in the past with my prior Saab), as I do live a distance away and need a car to get to and from work. When she found out that I did not buy my car at their dealership, the offer was taken back and no more loaner to me. I was very upset and asked to speak to the manager. He stuck to his guns and said «that is my policy, times have changed». I have been a loyal Saab owner for over eight years and felt that they absolutely had no interest or intentions to rectify this situation or keep a SAAB customer happy. They lost a service client, the possibility of a future purchase and any referrals from me. I love Saab, I will continue to take my service all the way to VT just for great service!!!

They are definitely the worst service dealership I’ve ever been to. They went as far as to say my Saab 93 convertible was just a bad car and I should just accept it.
Take it someplace else.