Precision Tune Auto Care

The staff is very friendly. Service is fast once they get your car in. But it may take a very long time to get your car seen. I once waited almost two hours for an oil change, today I called ahead and asked if there was a wait, was told no, drove over (5 minute drive) and I’ve been waiting 45 minutes and my car still hasn’t been seen. The mechanics are semi knowledgable, but I wouldn’t get any work done to my car here, even if it’s just the brakes, due to bad past experiences here.

1÷5÷15: Very nice, trustworthy, diligent, and fair. Went there on a referral with a difficult to diagnose issue. Their patience, customer commitment, and determination to find the problem were quite impressive, with them having both of their most senior techs spend time with it, and the counter guy (who’s also very well trained) as well. When all was said and done, the price was overly fair given the time spent. Awesome guys, they’ve definitely earned a permanent customer with how they handled this.
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Update: 2÷3÷16: When went to update the above review it said I needed to «finish» it so, here’s the ‘update’ ;) Since moving to this neighborhood a year ago and going here on a neighbor’s recommendation, I’ve used this location 8 – 10 times, for all of my repairs for two cars, including oil changes, a brake job, and one or two other things. This is because from day one and consistently since, I’ve had nothing but great service from the professionalism shown, the honesty and trust gained, the reasonable prices, the clean looking shop, the speed of service, you name it, all great.
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We all know that with auto mechanics, trust is without a doubt the hardest of them all to come by but, on more than one occasion one of your guys (including Al, my favorite dude) has said to me, just like a family member might, something like «if it were me, I’d get a few more miles on it before making that repair» … That and other interactions early on made this location my first call but, as all of these things remained consistent visit after visit, it’s resulted in them being my only call.

Courteous staff, prompt service.

I just completed an oil change for the second time here. I am extremely happy with the services at Precision. I plan to be a loyal lifetime customer simply because of the extra care and the unexpected compensation they provided today. They are very professional. I would rather sit a few extra minutes and wait my turn if needed, than to go anywhere else. Don’t be fooled by competitors offering cheaper discounts, these guys (and gals) are the ones to go to for any auto care need.

These guys are awesome. I have a BMW with N2 and they were able to top me off without having to wait. Have had this done twice now and the second time they did not even charge me for it. Customer focused staff and service.

I agree with the other reviewers who say that Precision gets customers in with the promise of cheap oil changes. They do. Just check the coupon prices. However, what happens during one of these supposed cheap oil changes, is that one of Precision’s genius good-​olé-​boys informs you that SOMETHING else must be fixed on your vehicle or catastrophe will strike. Most of these supposed problems are inventions of the Precision staff to get more money out of you. I never let these guys do anything but change the oil, because, quite honestly, I don’t trust them.

Waiting for oil change, rotation, and alignment took four hours and fifteen minutes! Unfortunately, not everyone can drop off their car and run errands. We were stuck waiting and given several lame excuses and a coupon for a free oil change in the future. I won’t be back.

I was a bit afraid after I read all of the not-​so-​great reviews of this location but was in desparado mode to get an oil change when I was due to go on a trip and it was long overdue for one. Our normal oil changing station was closed so we opted for PT. I found a coupon online so all was well!
We were able to drop the car off and come back later, which I think helped our cause since long waits seem to be the main complaint. They called us about 3 hours later telling us it was completed so we had no complaints since we were out running errands.
They seemed to have gotten the job done. They are a little pricey for oil changes so if you are going, get a coupon. I just googled it and found one online so it was about the same as what I normally pay.

We have had minor service and major service here and they were very up front with us on what needed done now and what could wait. They kept us informed as major service was happening with how long it would take etc. I have no complaints — as a matter of fact — taking my son’s car down today to check what’s going on with his AC.

Stopped by here because my car was overdue for an oil change. I thought it would be quick but I was wrong. I parked outside and had to wait about 10 minutes for someone to come help me. The prices were pretty good so I picked the highest service of oil change because I figured I would get my tires rotated too while I was there. It took another 15 minutes for my car to get serviced. Then it took 45 minutes for the mechanic to be finished. When the front desk person called me over he had a list of things for me to look at that they «suggested» that I get done. When I told the guy that I was supposed to be somewhere 10 minutes ago, the guy said that I looked unhappy and offered me a free oil change for the next time and said that it had only taken 45 minutes. Not really. More like over an hour. On top of that, the mechanic had failed to give me my wheel lock so I had to go back in.
It does look nice and it has free wi-​fi and tv for the kids. You’ll probably need it if you take your car there. It’s not quick service.

This place has quick, friendly service but you will pay through the nose for anything other than an oil change. Be prepared for them to find all sorts of problems with your car that may or may not exist.

Very nice new facility in Wake Forest, NC. Great lounge area with free wi-​fi.