Coach

Today their gracious customer service simply amazes. Now, the main reason to visit there is beautiful coach articles (they have a separately store for men with beautiful leather goods as well across the walk way) for really good deals. Usually, their sale is like 50% off + another 50% off or something. (THIS IS EVERY DAY. SAME AWESOME PRICES AS BLACK FRIDAY, so I don’t have a clue why the line stretches around the building on Black Friday… But that is off topic).
But what sets them apart is their good customer service. The general manager is a sweet, patient lady. She’s been there awhile. Today I had to go to waikele for 2 things. A pair of coach leather gloves, a bow had fallen off. And my Michael Kors leather backpack had ripped around the zipper stitching.
Coach was able to look up my purchase via my credit card and offered me a full store credit for the gloves, even though the purchase was like 3 months old! (I was only expecting them to ship it in to get fixed at $ 20 like they used to!)
In contrast, the MK outlet not only was not able to find the purchase of only 3 weeks old, they offer no warranty on the bus, only a big «F* u!» On the form of a 1 – 800 number operating on east coast (+hours!) time; pretty much I have to take time off work to try to get help! The leather backpack was only 3 weeks old!!! They tried to tell me they were not equipped to sew it in the store. Who in their right mind would even think that was a viable option?! Tumi, coach, etc. will accept repairs in any store and ship it in for you to get fixed. Coach now has the same policy as tumi, within one year of purchase the shipping is free. MK is gravely disappointing.
But this review is about how awesome Coach is on a consistent basis. Thank you, nice manager lady, and the rest of the staff. They stand by what they sell, (MK does not.)
The funniest part of the whole deal was how the cashier lady reacted when I was telling her about what happened at MK. I was (being overly dramatic) saying ‘I hate Michael Kors. Their service sucks!’ And she gave me this horrified, shocked reaction, like to say, ‘you what?!’ It was really freakin funny, I nearly busted up laughing!

Kyle from coach was great was able to help me find Christmas present for girls that I don’t have experience in… Lol He was really helpful. He told me what was the promo that was going on. I usual shop at coach but Kyle changed my shopping experience in coach l. A big MAHALO to Kyle

Went into the store last week to look for something nice for my wife. The sales staff educated me on the different types of purses and they treated me very well even though I didn’t look like the usual handbag shopper. I especially liked it when they gift wrapped the bag and the cashier Sarah reminded me to put money inside for good luck. Good Job Coach Outlet Waikele!

The product in this store is good, but the one-​star rating is for their customer service.
I walked in and was not greeted. But oh well, they’re busy in there so I’ll let that pass.
But then I walk around the store looking for a gift for my mother-​in-​law for a good 15 – 20 mins and not a SINGLE associate approached me to ask how I was doing or if I needed help finding anything. Was it because I was obviously a local and not a tourist? Was it because the Tory Burch «T» on my wristlet was too small for them to see? Was it because I was wearing a hat, tank top, yoga pants and slippers? I have no idea. All I know is that NO ONE spoke to me.
Associates WERE attentive to those customers they deemed worthy enough though. Five different associates at five different times spoke to people who were standing RIGHT next to me. But when they were done they just moved on as if I was invisible. At one point, two male associates were chatting while I walked into their area to look at some bags near them and neither of them said a word to me.
I was actually going to walk out because my mother-​in-​law set a $ 100 limit on her bday gift and I didn’t see anything I wanted to get for her at that price point. But I decided to ask an associate for help instead.
I managed to stop an associate who was speed-​walking right pass me (no, she wasn’t helping a customer) and told her about my $ 100 limit and how I was looking for a small black bag. Come to find out, they had a 50% off sale going on! NO ONE TOLD ME until just then. It took 15 – 20 mins into my visit and having to stop an associate dead in her tracks in order for me to find out about this huge discount!
The associate who assisted me (once I had to stop her from walking right by me, of course) ended up being very helpful and I found a gift for my mother-​in-​law that fit the bill. The cashier who rang me up was great too. The only issue I have is how I was apparently viewed by the sales associates who couldn’t be bothered to say a single word to me.
I am not some snooty customer that expects the red carpet to roll out when I enter a store, but I AM a former retail sales associate with 10 years of customer service experience (with half of that being at the waikele outlets and the other half being at ala moana shopping center). I know that, even when you’re assisting someone else, it’s not hard to say «welcome» when someone enters a store. It’s not hard to say «are you finding everything ok?» as you make a bee-​line to another section. It’s not hard to ask «did anyone tell you about our promo today?» while you’re straightening up merchandise. It’s not hard at all to let a customer know that they’re important and that you appreciate their business.
Unfortunately, my mother-​in-​law really loves Coach so I’ll probably be back for other gifts for her… Next time I’ll just approach the first associate I see and ask what the sale today is. I’d rather not waste another 20 mins of waiting for actual customer service.
Or maybe I’ll just go to Macy’s instead. I never did have an issue with customer service there.

Everyone is so friendly and nice. I’ve never had a bad experience there. I love going there. I was disappointed by the selection for fall and winter season. But that is not their fault.

Just finished some Christmas shopping at the Coach outlet in Waikele & had a more than amazing experience. The store manager Michelle & operations manager Tilly bent over backwards to make sure I received the best discount & service possible. It is such a refreshing experience to receive consistently excellent customer service.

Coach, are you kidding me — nothing to say about this place, establishment clean and smells good, not sure if it’s from all the ladies adrenalin pouring out of their excited pores or the products, lol — prices are excellent and my wife has to get her Coach twice a month, within the next five years we will be opening a second outlet at my home, lol, good job.

Tonight was the worst experience there ever. I go here to usually pick up gifts for my mom and sisters (being that they like coach) so I went in tonight to pick up a few early Christmas gifts. No one was in the store, for a Saturday night I was shocked cause this place is usually packed with both tourist and locals. I don’t know if their management changed or f it was just the manager on duty but NO ONE attempted to help me at all, another couple walked in and an associate looks at me and my son and passes us and acknowledges and starts a conversation with the couple, what a snob! When I spot a bracelet my sister would love I pick it up and start looking at it, there were three of this style so I look at all three to check which is thee least scratched up to purchase (don’t we all do this?) then the Manager in duty approaches me and tells me ”they’re all the same bracelet” while the other associate who didn’t greet me earlier turns around to stare at me, WOW talk about rude! I never felt so dumb in a store before! So I ignored them and went on to purchase the bracelet. I’ve been treated better at Nordstrom and Gucci, I’m glad I don’t prefer their products. I just have to convince my mom and sisters on what a crappy brand they are now. Now I understand why they were empty on a Saturday night.

First off this is a very nice store and its well air conditioning. I stopped in just to look around and first off as soon as I walked in they handed me a 50% off cupon and I instantly felt the need to buy something lol (good job coach).
They have almoat anything you could want that is made out of leather. (no dirty thoughts ;)
I ended up with a bag a wallet and a leather pouch.
The staff is super helpful and friendly
This is a must stop if you are at the outlets

Crowded and chaotic with pushy aggressive Chinese
Was told they are blacklisting some of the Chinese who are often there buying in bulk and selling the products for a good profit in china
I recommend if you are from Asia to stock up and sell back in your home country
Can make good money
Just have to deal with the long lines

Who doesn’t like sales? Uh, no one. Waikele is full of brand name stores with discounted merchandise. It’s a very popular place for locals and tourists. Waikele doesn’t have a ton of stores. Coach is centrally located and easy to find.
Coach is one of the bigger stores at waikele outlets. They definitely have the foot traffic for their large store. Lots and lots of asian tourists like coming here the most.
Because this store is so large, there is such a large variety if bags and accessories. I like coming to buy key chains and valet keychains because they’re so cute and cheap! I honestly have no idea where else I’d buy a valet key chain and I need one for my apartment FOB.
They also have a super sale section for bags that have been there for awhile. I’ve seen some pretty nice ones too.
The sales associates here are nice, but a little too in your face for me.
Personally, I like to buy other brands of bags, especially here at waikele (a Kate spade just opened!!), but I’ll definitely be back for coach accessories.

Why does everyone go nuts in this store?
1. The craziness starts on the sidewalk because you have to stand in line just to get in. You know how your kids act at Disneyland when the lines are really long? Same thing starts happening here.
2. On big sales days like today, they pass out flyers with «50% off your entire purchase». AND! And extra 20% off clearance items. You know that adrenaline rush your kids get when a FastPass pops out of the machine? Same phenomenon. I got my daughter her very first Coach wristlet for $ 19.99. Cheaper than a Hello Kitty one!
3. There are two couches on either side of the front door. Plant your kids on them and start your race. If there isn’t enough room then your kids will have to sit on the floor. Note to staff: please get more couches. And a TV. Maybe 2 TVs. One with cartoons and one with ESPN. If the men and kids are occupied, the women will shop longer which means they will spend more $$.
4. Once inside, the race is ON. How fast can you try on every single bag, hat, and accessory in the store? The first lap is the fast one. Think: «I am Speed. KaChow!»
5. After doing a second and third lap around the store, it’s time to pay. The line looks long but the staff at this Coach outlet are extremely efficient and that line will move faster than you can find parking at Waikele on a huge sale morning.
6. Change your mind? Return policy is great. No expiration. Keep your receipts. I once returned something 4yrs later. You want to return items from the store to the outlet? No problem. Just keep your receipts.
So that is why women are cray-​cray at this Coach outlet. Once a year during their big sale, I am that crazy lady. I don’t have to have the latest and greatest, I just need something that will withstand my crazy all-​weather all-​terrain lifestyle and not break the bank. And when my kids ruin my bag (if you have kids, you know how that goes), I don’t get upset because I know this store will have another sale soon.

Always packed. Always crazy! Always has great sales! Pay lines are quick. Staff was helpful in calculating the costs of items when you are shopping on the floor. The day I went, the first item was 50% off and you get another 10% off on your purchase. I only bought 1 thing. Cost of clutch was $ 118 with 50% off, it was $ 59. On top of the $ 59, with the additional 10% off, total was $ 53.10. So it was like 60% off for me. Some people say, this store is better than the one in Ala Moana Shopping Center. Well, this is an outlet. So, things should be less expensive here then the regular store. I know they have an outlet mall in the Bay Area, but, it’s less tax in Hawaii (4.712) then California (8.25). Tax on my item was $ 2.50. So I’m happy with the purchase either way!

Beautiful bags, small leather goods, coats, shoes, jewelry, ipad/​iphone cases and holders!!! Friendly and helpful staff…
Check out their sales!

Nice prices… looking for a wristlet online and found one and I was instantly in love. I was coming to Waikiki for a little vacation time I was just going to visit the Coach store there. My Daughter-​in-​law suggested I try the outlet mall in Waikele and since I had the day off I thought… okay I’m up for it. Never been here before and dragged HB with me, good thing because he’s tall and could reach my selection without assistance!
The minute we walked in the door we were handed a 30% off coupon for any purchases in addition to the on sale items. Took me 10 seconds to spot my item, two feet above my head… HB plucked it and I was amazed it was saving 30% with that coupon! Off to the register I headed and got in the 20 person line. The line is deceiving in length since everyone was with at least one someone and the associates are phenomenally fast. In no time I was being rung up and to my amazement not only was I saving the 30% but I paid less than half of the online price including tax. Yippee Skippy I will be back soon!

Best Coach EVER… One bonus of Hawaii is this place. I don’t even like Coach. I’m more of a Juicy girl and this place rocks. Especially on sale! You can’t beat coupons! I got an two cute clutches and my purse in less than $ 500. Epic? yeah!

Coach is not my favorite brand for handbags, but it’s hard to turn away from the outrageous deals!
Originally, I entered without any intentions of buying anything, but immediately two bags caught my eyes. Retail value for both bags was over $ 1k, but I paid under $ 500.
I admit, I am capricious. One of the bags sat in my closet untouched for over a month, so I decided to return it. The returning process was quick and simple.
If you’re looking for branded goods, without paying the full retail price, take a trip to the Waikele Outlet!

Made my first Coach purchase here. After being a fan of Louis Vuitton for many years and purchasing outrageously-​priced goods made out of vinyl & plastic with very little leather, I’ve come to my senses. Maybe I’m getting older and wiser. Or maybe I’d rather have that MacBook Pro Retina instead of the LV messenger bag which costs the same. Whatever the reason, I like my new Coach wallet. Handcrafted leather, no vinyl or plastic. And the price? Under $ 100 with the convenient 30% off coupon they were giving out that day. I’m not a die-​hard fan yet, but maybe one day it’ll happen.
The store is organized and staffed with friendly people.

First of all, I don’t understand why this is considered a moderate price range. No way. Yes everything is discounted from regular retail price and yes they provide an extra 30% off but the prices are still high. I guess if you’re in the mindset of «This bag use to be $ 300 but now it’s only $ 150!!!» then sure. I probably feel this way because I’m not a Coach person :/
The customer service is border line annoying. I’m the type of shopper who enjoys shopping in peace (especially if I’m with a friend) but when sales associates barge in front of you and ask you a million and one questions while you’re trying to walk away it gets kind of… annoying.
Like today: (SA = Sales Associate)
*looking at bag and slowly starts walking away*
SA cuts me off and say’s: «How are you today?»
Me: I’m good thank you *smile*
*attempts to walk away again*
SA: «We’re you looking at this bag? Do you need me to calculate it for me?»
Me: Uh no thanks
*AGAIN attempts to walk away*
SA «Were you looking for anything specific? anything for someone?»
Me: No.
*attempts to walk away AGAIN AGAIN*
SA: Well, okay if you need anything my name is…
END.
I completely understand that she was just trying to provide good customer service (and get commission) but it was obvious that I didn’t need help and I was just looking (if the 3 times I tried walking away wasn’t saying anything). If I needed help then I would gladly go to a SA and ask for help… after all there are tons for them on the floor!
Don’t get me wrong this store is clean, well organized and the employees are very friendly.
On the bright side… they pass out free mints: P

I’ll never shop Coach Stores in Waikiki again. Why? I found Coach Factory Outlet at Waikele Premium Outlets.
What’s the difference?!!
Waikiki: Exorbitant.
Waikele: Reasonable.
My wife loves Coach. I love my wife. I love buying my wife Coach. My wife loves that I buy her Coach. I love Coach Factory Outlet for saving me bucks.
A purse formerly priced for $ 448 was priced here at $ 218 for her. And two men’s wallets each formerly priced for $ 208 priced here at $ 108 for me. But wait, there’s more!!!
Add that lil coupon given the millisecond you cross the threshold and get another 30% off. Understandably, Coach Store aficionados are wall-​to-​wall up in this piece. Don’t be afraid to bump elbows. Fo’ realz.
In total, I spent $ 318 with tax on our gear. In Waikiki one purse ran me over $ 500 back in 2009.
This Coach is mostly for Da Ladeez, but the manager informed me come August there’ll be more things for men.
I’m that rare malihini with his own car on the island, so driving here up the H1 from Waikiki was easy. But if one’s sans wheels try looking into the Waikele shuttle at $ 5 each way to get to Waikele Premium Outlets from Waikiki.
Waikiki: Tres pricey.
Waikele: Price nicey.