Harp Design

I found the staff to be kind and helpful. There is a mix of HDC items and other items. All in all it was a fun little stop.

My daughter purchased a custom dining table from this company only to have it take 6 months to finally get it. Every time she called about a delivery date they were never very nice and couldn’t nail down a date. The day came for us to pick up the table after driving about 4 hours. We arrived on a Saturday and was told we were lucky that there was someone there to help us load it.
While she is tracking down where her table was in the back building, my 3 year old granddaughter had to go to the restroom and toddlers don’t know how to hold it very well. We went in to the front of the store where a young lady with long black hair told us with a greater than though attitude, that they had no restroom. All the while my granddaughter is saying Mimi I need to go. Turns out there is one in the back. Not a good policy for a retail business not to have a restroom. Especially when you have patronized the business with a large purchase. Needless to say, I will shop else where.

I’m not sure why Harp got some not so great reviews. My husband and I loved their store. We’re from Seattle and came for the grand opening of Magnolia Market and came to see Clint’s store too. We actually bought more home goods from them than Magnolia. LOVE everything we got!

I have had the WORST online buying experience with this company. I placed an order on Aug 19, 2015 for a set of candlesticks. After several weeks I had not heard anything regarding a shipping date. I emailed the company and was told that they had an equipment issue and were now back up and running but that there was a sizable back log in orders. I was not told where my order was in the queue. After 2 more weeks I emailed again, asking for an idea of where my order was in the queue, with no response. I then received my credit card statement and saw that they had charged my card… still no idea where the order was. I called the company and left a I message asking for some idea of when I would get the order and left a call back number… nothing. Its been close to two months and I still have no idea what is going on with my order. At this point I will just call my credit card company and have them deal with reversing the charges. HDC is obviously struggling to meet orders and has no customer service whatsoever. Stay clear of this company

Wasn’t impressed at all. Very small and there was hardly anything there. The things that were there were kind of pricy. Shop is cute and clean but not impressive to us.

I enjoyed going to the store. Unfortunately, every distressed wooden letter was available except for my «M» :(However I didn’t leave empty handed, check out my apple!
Also, I was shocked to see that the Harps’ beautiful home resides right next to the store/​shop which I don’t believe was a detail on the episode that featured their home buying & renovating journey on Fixer Upper.

On February 5^th I ordered a set of candle sticks from this company. They confirmed my order and charged my credit card. It’s now over four months and I have yet to see any progress on their ability to fulfill my order, only excuses about waiting for a new machine, then needing parts for their existing machine. I cannot recommend this incompetent company and sorry I ever placed an order.

As fans of Fixer Upper, we stopped by Clint’s shop to check it out. If you’re looking for furniture — there’s not a whole lot on display in the storefront. Mostly, it has smaller decorative items very similar to Magnolia Market. (Not complaining though — we love that place!) Harp Design Co. does have small handmade cutting boards which look high quality, and in our opinion, were one of the best items in the shop. If you’re in Waco already, this place is worth the stop.

Complete waste of time with POOR customer service! We drove 2 hours from Dallas to the Harp Design Co. «Showroom» with the plan to talk to someone personally about ordering a table and benches totaling north of $ 4,000.00. We were barely greeted by a seemingly 14 year old girl playing on her iPad. When we asked her that we would like to speak to someone about ordering a table and benches, she told us to order it online and that we can use her iPad. We asked product questions and was also told to email info@. What?! It’s over $ 4,000 and we cannot even receive any service in the «Showroom»? Why even have a storefront if it will be staffed with a kid who could care less? Sorry Clint, big sales mistake on this one. We walked out.