PetSmart

Had my dogs gromed there today and they did not groom one of them, they wanted me to pay for ½ of that dogs grooming because they gave him a bath! I told them no way… so they told me to never come back!!!

I have never had an issue with this location before but over the holiday week we had a bad grooming episode. I have gone to this location for over 2 yrs to have my 2 dogs groomed. This time I had my daughters drop them off and pick them up as I was working a very hectic schedule during the holiday. When they picked them up they immediately called and let me know they didn’t look that great. When I saw them it was for a split second but I knew it wasn’t up to the normal standards. I was leaving to go out of town but called in, spoke with the groomer and told her I would try to get them back in for a correction.
The issues were ones ear length being left long and the other cut. Ones inner ear hair was addressed and the other was not. Facial hair was left to the point it didn’t even look done. Now when I spoke with the groomer and the person that answered the phone they said it could be corrected without a problem. But I was concerned because it had already been a week and I wasn’t sure when I could get them back up there as I work 2 jobs. I didn’t want to send the, with anyone else because I wanted to make sure there was no confusion this time. I told the young lady on the phone I’d try to make it during groomers schedule and all I was asking for was a correction I told her they didn’t need to be totally redone. I decided to bring them the same night to be seen and then send them to be corrected with someone else because by the time I got home I found out my availability for the rest of the week was nonexistent.
When I got there the manager said he could see they had been cut but that their hair had evidently just grown out in a week. He didn’t look at the hair in the ears and refused to answer the question of wether the dogs looked as if they’d been groomed. He continued to look at the computer screen and read notes instead of checking my boys. I didn’t go into the store angry. I came in frustrated because I was spending time addressing something that should have been handled correctly the first time. I left angry and totally disenchanted with the situation. It’s amazing how one person can change your whole viewpoint of an establishment. I have owned dogs for 30 years and have been a consistent petsmart shopper. All of that changed in one night because the person in charge refused to even acknowledge the grooming inefficiencies. I’m not sure what was going on with the groomer but for me it wasn’t her that made the experience bad but the manager. I work too hard for my money to spend it somewhere where I am treated as if I’m at home feeding my dogs miracle gro and that’s why a week after their grooming they look unkept. I am checking with other pet owners to find another manager who cares and acknowledges the concerns of his customers.

I took my dog in to Banfield for her heart worm test/​injection. I had to wait an hour to be seen. Once I was taken into the smaller waiting room I was hit with the sales pitch. I opted to enroll in one of the wellness plans so I decided to get some other vaccinations done to my dog since I was there anyway. It seemed convenient. By the time my dog was taken back for treatment it’s approaching an hour and a half for this visit. Finally when my dog is ready I am told that they are out of the heart worm test. However all of the other shots that I really didn’t come there for because I can get them much cheaper elsewhere had already been done. Now I am stuck paying a ton of money and stuck with a wellness plan I was a sucker for agreeing to in the first place yet I did not receive the service for which I came in the first place. The situation was handled as poorly as possibly by the staff. All the vet had to do was tell me beforehand that the main treatment I came for, the heartworm treatment, could not be performed today (because they had an hour and a half to figure out that they were out of the test kit) and I should have been asked if I wanted to continue with everything else. Since this was not done my hand was forced. This is no company I care to do business with and I will be canceling the wellness plan which is a racket I should have seen from a mile away anyway. By the time this ordeal was over my visit ran two hours. Big waste of time and money. Lesson learned.

A pretty nice outpost of the chain, the store in West Bloomfield is unsurprisingly a bit cleaner and more upscale than its ubiquitous counterparts around the suburbs. I find it hilarious they’re right beside a DSW considering the other Petsmart at Telegraph and Twelve Mile is also nearby. All I need is a Lowe’s for the mall to morph into an identical variation, Bloomfield style.
I came in here for a catfood brand that, sadly for my feline, Petsmart does not carry. My mission was not entirely a loss considering they have a wall of adorable kitties for adoption, and saying hello to the pets waiting for forever homes is always a poignant, soul-​warming past time. The cat section is shoved all the way in the far back, necessitating a long walk through hamsterville, not to be appreciated if you are wearing heels or lugging 35 lbs of litter.
The well stocked sections contain few gaps and I give Petsmart plusses for being so very clean. No puddles or stray bits of dirt here. The place gleams brighter than a grocery store thanks to a whole lot of scrubbing and due diligence. Pets on leashes are welcome.

This PetSmart is awesome. The staff is kind and efficient, and it’s a very pet-​friendly place. Sign up for a free Pet Perks card and you’ll get discounts. They also have a great grooming salon, but I don’t think the salon does cats — only dogs.

This Petsmart is clean and similar to the other petsmart locations. Apparently they are moving their small animals to the location on Haggerty, so don’t go here if that’s what you’re looking for.
Everything always seems properly stocked when I need to pick up something.

So I used to shop at Pet Supplies Plus for all my pet needs. But then I moved to Houston for a few months, adopted a dog, and started shopping at PetSmart. I find the two stores to be fairly comparable in many of the basics, but PetSmart is a lot larger, so it has a lot more of things. They have so many leashes, collars, toys, etc., that there is really anything to suit your (pet’s) style. I mean I know that, at the end of the day, it does not matter if the collar matches the leash, or if I choose something plain or with a print, but I will admit that I do love shopping for my puppy and making sure she looks ever so adorable all the time.
Oh, and when I was at the store, one of the employees told me that while the one in West Bloomfield is nice, it has nothing on the Commerce stores. So if you are in the area, perhaps try checking out that location.