Vista Community Clinic

Dr Sousa is a very kind man and a good doctor that has allowed himself to be overloaded. He is in charge of rounds in Tri-​City hospital and has a case-​load of private patients. My visits were often hurried. When I got a rash that would not clear with the prescription. I saw another doc was given a different diagnosis and prescription. The rash was gone quickly.

Terrible facility!!! It is impossible to get an appointment any sooner than a month! I could get into detail about my visit and experience with this clinic, but I’m just going to warn you find another facility! Save your self time and stress!

The waiting time is beyond ridiculous!! got here to make an appointment at 12 they told me that the closest one was at 2:45 and waited over an hour to be called in. after that we waited another 2 hours to get attended by the doctor now it being 4:30 and we went to go pickup the medication a few steps away next thing you know they barely closed but had their door open. What did it cost to reach over and find 1 medication. Never coming here again. 4 – 5 hours is just crazy

The wait times here are absolutely ridiculous!!! I waited an hour here for them to tell me I need to reschedule my appointment otherwise I’ll get billed. Absolutely stupid! I’m extremely annoyed by this lack of communication on their part.

I will be changing to another medical center. I have had it with this place. I was referred to a pain management doctor for my arthritis. When I called the doctor to schedule an appointment I was told they had never received the referral. I have called and written email on the patient portal and the only reply I got was that it had been turned over to someone.
That person has yet to contact me. I will call the doctors office on Monday to find out if they have received the referral or not. VCC makes the patient work very hard to obtain medical care and that does not help someone suffering from severe pain.

Two stars goes to Dr Luschwitz. He had a great personality and is great with my kids.
Now for the bad.
The front staff can not schedule anything. My daughter’s very important monthly appointment got canceled and they said I canceled it. Why would I do that on the day that they said I canceled it I did call to try and reschedule said appointment but a week later I have yet to receive a call. I stopped in to reschedule said appointment., to discover that appointment canceled and me not knowing this. …okay really. Now there is no appointments for a week past my daughter’s medication running out. Doesn’t really help me.
Now I’m waiting. .how long probably over an hour maybe more

Dr. Luschwitz is pretty cool but waiting over an hour with an appointment is ridiculous. This clinic needs to get it’s act together.

The level of care here is beyond bad. I would give no stars but that is not an option. I have been twice and both times were horrible. I realize that this is a low-​cost community clinic, but that should not compromise patient care. There is a basic standard of care that all doctors and medical centers should follow and this clinic falls very, very short. The thing that makes me the most upset is they all say ‘how can I provide exceptional care for you today’ when they answer the phones or greet you at the desk.
The first time I had just gotten my insurance and they assigned me to this clinic (Grapevine Rd.). I went since I needed to get some prescriptions refilled and had just been released from the ER following a scary night with chest pains. The PA (not even a doctor, probably not really a PA either) spent the whole appointment with me discussing how I should be eating for my celiac disease (which I have had for over 10 years and am managing just fine) not a word about the test results from the ER about my visit there. When I asked about it, he just ignored me and ordered some blood work (CBC, cholesterol, glucose — basic stuff) and gave me some refills on my medications.
The second visit was for a consult due to the results of my blood work. I had hurt my knee in the months between the first visit and the receipt of my lab work so when I scheduled my appointment for the blood work consult I also mentioned that I had hurt me knee and would like to have that looked at. The doctor came in looked at me told me that my cholesterol came back a bit high. I told him that it was not a fasting test and he said that it was in normal limits for a non-​fasting test and that I could go. I then mentioned that I was also there for my knee. He grumbled, grabbed my ankle and pulled my leg to the right and then the left pronounced it fine and offered me an x-​ray referral to see if there was any soft tissue damage. He spend 5 minutes in the room with me total. I had waited over 90 minutes to get into the room to see him.
Last week I called the pharmacy for refills on a prescription. They contacted the doctors twice and finally 5 days after they doctors finally replied and authorized the refill. I went in to pick it up and they had not authorized the refill that was asked for by the pharmacy but a different medication. I am now out of the medication I tried to refill a week ago and when I contacted the doctors they told me that all they could do was message the nurse and they would contact me within 24 hours or so about it. The pharmacy has also sent in a third refill request for the medication. This is so very frustrating, I am out of an essential medication. I called in my refill request before I ran out so that I would not be in this situation. I am just glad that the medication that I can not seem to get refilled is not for something like bipolar disorder or something similar that a missed dose might cause me to harm myself or others.

My son used the Vista Community Clinic on Vale Terrace for the 1^st time 2 weeks ago. Our appt. was at 1:00 and we arrived at 12:45. Within 5 mins. we were lin the doctor’s office. The nurses were excellent and very informative as to the different services that they provide.Dr. Montis came in shortly thereafter for the exam. My son required several references for accident related injuries and the very next day the referral office called with the names and numbers of the specialists he needed to see. Although it takes a while to get through on the phone, the clinic does call back in a timely manner. Overall I was very impressed with the community clinic

I went to the location of Grapevine Rd. They said they took my insurance and that I only had to pay my co-​pay. I just got the bil in the mail… a year later and they’re saying my payment is 120 days past due.
My dog would make a better receptionist than the women working there and the billing department could really use some help as well.
I wouldn’t even give it one star if that was an option.
Save your self the time and frustration. You wont get in to see a doctor until at least 30 minutes past your appointment time anyway.