Value Logic

ATTENTION VALUE LOGIC IS DECEIVING!!! I agree with Brittany about NOT buying services from this company!!! I’m sure their technicians are experienced and knowledgeable in IT as Mark and Judi claim. The company will take your money and run. They also need work on customer service. I used to work in retail selling electronics and software. If the customer was not happy we would find a way to compensate the customer even if we had to bend our policies. Value Logic has a NO REFUND POLICY. I’m not saying Value Logic should bend their policies but your employees should be honest and communicate exactly what they are selling to customer and detailed oriented on what they will be working on.
1^st strike:
IVAN’S DISHONESTY by selling us a free Anti-​Virus (Windows Defender/​Microsoft Essentials Full Version) for $ 99. SOUNDS LIKE A CON!!! The story starts by him asking us: «How would you like to purchase a lifetime Anti-​Virus for $ 99. I use it myself while browsing **** «(keeping it PG). I was skeptical at first and I said I use Kaspersky. Honestly I am not familiar with Windows 8. I did not know the full Anti-​Virus version comes with the OS. It is my mistake for not doing research. I learned and hopefully I will not make this mistake again. I even questioned Ivan why do you need to install the Anti-​Virus after we paid for the Anti-​Virus. I said I can do it myself if you give me the license key. I would like to open the box and handle my brand new PC for the first time. He said you can wait and watch me work on your PC. I said I usually work on my own PCs. Ivan said we need to install a Value Logic application. I’m like what??? In my mind I was thinking will my PC be linked to Value Logic Server? Anyway, I was in a hurry and decided to check it out when I got home. Did my research and realized we were ripped off by Value Logic. I looked at the receipt and it said «installed FREE Anti-​Virus, updates and optimized PC for $ 99×2. Why didn’t Ivan say he was going to do all that stuff on the receipt in the beginning? If Ivan mentioned the services from the beginning we wouldn’t have purchased anything from Value Logic. I can do updates, optimization and install programs myself!!! I tried calling the store Ivan worked at next day. No one answered. I called the next day which was Monday and no one answered. I decided to call the main office in Vista CA and ended up talking to Matthew M.
2^nd Strike:
Spoke with Matthew M. from the main office in Vista. Matthew heard my story and spoke with Ivan about it. He said he would speak with the VP of Value Logic to see what they could do. This was Tue. and he said he would call me the next day. No call on Wed. I called Matthew on Thurs. and left a message on his voicemail. No call on Thur. I called again on Fri. and left another voicemail. No call on Friday. No call through weekend going into the next week. Monday no call. I called the main Vista CA number and left a message with the operator. He called the next day on Wed. and said we cannot refund the $ because we have fulfilled our services. I said how did your company fulfill your services by Ivan conning us? Matthew said he sent an email to Carl the VP. The VP will be giving you call by the end of the week.
3^rd Strike:
Carl the VP of Value Logic was supposed to call me 11÷21÷13 according to Matthew M. I still haven’t received a call from him. Next step is to file a complaint with the BBB. BTW we purchased 2 FREE ANTI-VIRUS’S FOR $ 99. SO VALUE LOGIC CONNED US $ 198. My parents spoke with the manager at Value Logic 32^nd St. San Diego CA. He told them that the Anti-​Virus stays on your PC for one month then goes away (ANOTHER LIE!!!) Also, my parents spoke with the NEX employees. They have heard MANY COMPLAINTS FROM VALUE LOGIC.
Update 12÷12÷13:
I spoke with the VP (Carl Morton) 12÷1÷13 about my incident at 32^nd Street. He said he would speak to Ivan at the 32^nd location to determine if I get a refund or not. Hmm it’s been a month and I have not heard from the VP. I wonder if the VP will ever call me back like he said he would?
Update 01÷12÷14:
IT SEEMS LIKE EVERY TIME I SEE A NEGATIVE REVIEW ABOUT VALUE LOGIC, THE REVIEW SEEMS TO GO TO A HIDDEN FOLDER AND IS NOT DISPLAYED ON THE FRONT PAGE. IT IS LOCATED IN A LINK AT THE BOTTOM OF THE PAGE. ALSO, MARK K. IS ALWAYS AT THE ON TOP OF OUR REVIEWS WHEN HE WROTE HIS ON 12÷17÷12. I WONDER IF MARK K. IS THE ADMIN OWNER AND WORKS FOR VALUE LOGIC. HE CAN MANIPULATE THE REVIEWS ON THIS PAGE BY ALWAYS ADDING HIS AT THE TOP OF THE PAGE ON HOW GREAT VALUE LOGIC IS.
Carl Morton did you talk to Ivan H.

******************************************************************************************* ATTENTION ALL MILITARY PERSONELL IN THE HAMPTON ROADS AREA, DO NOT GO TO VALUE LOGIC IN ANY NEX OR MILITARY MALLS YOU WILL BE ROBBED.
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BEWARE OF VALUE LOGIC TECH CENTERS! Exactly hwat Steven B. said, they will take your money and run. I am active duty military and i usually shop in the NEX on Norfolk Naval Station, My wife went to their kiosk on since her computer was not reading the hard drive. She went out there and they fast talked her and basically pormise that they will recover her data. She paid the $ 99 «deposit» which is more like their CON fee. Sure as hell they call her 2 days after the fact saying that they could not do anything with it but they did offered her to fix the computer for $ 1400.00. After she denied the service thats when they told her she will not be getting her $ 99 back. We are used to shop at the military NEX mall since we feel we going to get a better deal and better costumer service, Value Logic has proven us that is not true, you can get ripped off just at bad in there than anywhere else. You’ll think that a company thats given an oportunity to serve those who serve would not try to rip them off or fast talk them into putting non-​refundable deposits for false promises of good service. This place is a CON factory, save you money and go to BEST BUY, if they can fix your computer the’ll refund you every penny.
******************************************************************************************* ATTENTION ALL MILITARY PERSONELL IN THE HAMPTON ROADS AREA, DO NOT GO TO VALUE LOGIC IN ANY NEX OR MILITARY MALLS YOU WILL BE ROBBED.
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Extra-​ordinary same day service that fixed a computer that refused to boot —– while I waited !
Owner and staff are very knowledgable about hardware and have extensive experience building custom systems. They are unusual in combining both hardware expertise, performing hardware repair at multiple locations, and providing large system IT support to mid-​sized companies. It is rare to find both hardware and software support at one location, and that saves you money!
They were cordial and helpful, and served me coffee while I waited.
I’m hooked !!

I’ve had a completely different experience. I first stopped by Value Logic by chance. Went in talked to them about their services and left. They seemed friendly and nice. Then I returned when I could no longer get my S key to stay on. (It was at the point of no return. I’ve repaired it often. Value Logic gave me fix at no charge. The third timeI went in to repair another techs repair. Their advice save your money! The screen is going and you need more RAM. No charge for diagnostic. Where did I go when I was ready my dish? Value Logic! They helped me choose the right laptop for my needs. They loaded and updated the software at no extra charge. Good price and excellent service. Their specialty is large corporations. But, they will make time for a retail customer! Try them out for your personal or business IT needs.

DO NOT buy anything from this company. They will lie to you and tell you that you can return a product, but you can’t. You will not sign anything notifying you of your non-​refundable purchase, nor are there signs at the counter of their stores. Their customer service reps are not knowlegable of their company’s policies and their managers are rude. I’ve reported them to the BBB and will continue to write bad reviews about them anywhere I possible can.
Don’t waste your money!