RV Rent

Well 14 «Single Stars» says it all and my single star will make it 15 ! I would give him «Zero Stars» if I could. He bilked my daughter out of an extra $ 1875.00 to get her, so called «consigned» RV back. He says he’s selling them, but in reality he needs them for rentals, so selling them seems to be the furthest thing on his mind. I asked if he had a «Dealer» License for RV sales, he said no and that he’s in the Rental Business ! (Loop-​hole?) So, beware if you think this is a good avenue to sell your RV while making a few bucks off of it as a rental, DON’T DO THAT HERE … He told me he’s «been successfully in business for 25 years with many repeat customers». Funny, none of those repeat customers have felt compelled to write a positive review. Not ONE ! !. .. In all of those 25 years. .. There are other choices in the area for selling or renting an RV. I strongly suggest you try checking them out and not waist you time and money here. .. .

We had a very bad experience with this rental company. I give them really zero stars and I wish I have seen all the other negative reviews before I decided to rent from them… Unfortunately, it is now too late. Above all, we ended up paying them over $ 5,000 for a bit over 2-​week long trip in one of their class-​C RVs. This is because we did not buy enough miles up front and, when we returned from our trip, we were forced to pay $ 2,000 in addition to what we already have paid for rental, pre-​paid miles etc. In spite of our multiple inquiries,
would not lower this «cruising penalty» price leaving me with a huge bill to pay and a very unpleasant memory. This ended up to be a very expensive trip indeed… On top of all this, the RV itself had an unpleasant cigarette odor, cabinet doors that flew open while we traveled, and uneven tires that did not allow us to travel faster than 55 mph. I do not recommend for anyone to rent from this company.

Look at the other review they have, mostly ONE STAR, OR EVEN ZERO STAR
DO NOT RENT FROM THIS PLACE!!! ZERO STAR. Read the details of my birthday rental that I have from them below. READ THEIR FINE PRINT CONDITION BECAUSE IF YOU DO, YOU WOULDNT RENT FOR THIS PLACE EVEN FOR A $ 1 AS THEY WILL SLAP YOU WITH ALL SORTS OF CHARGES
First of all, their place of business is horrible. It looks like a place of used tire car place you will find in Tijuana. Thats the reason why they dont have the actual picture in Unilocal.
I rented the biggest and best RV they have. Its my birthday July11. I booked a 2 bedroom suite in Vegas. My friends and I are heading there for a pool party. We are 4 couples. Means, we are not a bunch of teenagers. We just want a big RV to be comfy driving. No one sleeps or cook inside
10 minutes after we started driving from my house in San Diego, the generator shuts down and so is the AC. Again, we are going to Las Vegas. very hot temperature. That was July 10 when we started the drive. I called them and complained about it and was told, the generator tripped and have to pull over and flip the switch. We did but found out the generator wouldnt start.
After looking at it, we found that the butterfly in the carburetor gets stuck once in a while and occasionally shows high oil temp. This is a 2010 RV There was nothing plugged inside the RV. I called them and basically, they cannot do anything about it as we are already on the road, by Murietta. We also found that the generator would run ONLY when we are stopped. So, the drive to Vegas took so long as we have to stopped a few times to cool off as that is the only time the generator would run continuously. If we drive, after a few mins, the gen would shut off. At first, we have a radio plugged in so we unplugged it but still the generator wouldnt start and if it does, after a few mins, it will shut down while driving
So, my guests for my birthday trip felt so uncomfortable and made me embarrassed.
HERE IS THE WORST PART.
Since we have to stop multiple times to cool off, on the way back July 13, I arrived 6pm and they are closed as I call Mike, the owner. Supposedly return day is July 13 but due to the fact that we have to stop a few times because of the generator issue, they CHARGED ME A $ 223 LATE FEE!!!
I was told before that when I return it that they will show me a place nearby to get gas and propane but when I arrived in the lot, I need gas, Mike turned me away saying I need to get gas. Mind you the lot is so freaking small and I have the 34ft RV inside the lot already and now I have to backed up… they complained later it took me long to fill it out. DUH! also, the gas tank is freaking big and I have to swipe my credit card as gas authorization by default is $ 100 max
ANOTHER WORST THING
I showed Luis, his tech, the problem and he agrees when I showed it to him. Mike then said that he will let a shop check the generator and give me credit appropriately for my inconvenience. Same day as I was told that a WORTHLESS $ 100 STORE CREDIT is the only thing they can do for me. They said they checked the generator and it works fine. Well, try driving it longer like on the way to vegas. Like I said, the gen shuts down after a running the AC after a few minutes.
ANOTHER ILLEGAL SCAM THEY DID WAS After the owner, Mike, inspected the RV for damages, he signed it off and said, I am good. Today, they just emailed me that one that one
of the external luggage compartment door is jammed and cannot be opened. They have to «fix» iot and then now they are CHARGING ME A FEE to fix it AFTER I LEFT AND AFTER MIKE, THE OWNER SIGNED OFF ON THE INSPECTION. So, they are charging me to fix something not in front of me but the day after I left and after they signed off on the return… but then in the fine print, there is something that says I AM WAIVING MY RIGHTS FOR A 2 HOUR DETAILED INSPECTION. So that puts me and my money in jeopardy as they can come out with anything and charge me — AND THEY DID. They found something and now they are adding additional charge.
This is not about money. I WILL GIVE ANYONE $ 50 if you rent from any other place. show me the receipt and I will give you $ 50. This is how much I HATE THIS place for the way they do business. Lets all unite to have this business shut down!

The company reply as I would expect is completely inaccurate and full of lies. I recently received an email from another individual who couldn’t get their RV back. This company should not be operating. Unfortunately they do not communicate and then subsequently make false claims.
Just wanted to update my review as they are just as bad today as they always have been.

This business is listed twice on Unilocal,so I wanna post this response twice.
There is a reason they are the cheapest place to rent in San Diego. They are 100% untrustworthy and manipulative.
We rented a 31′ Granite Ridge RV for Burning Man, the RV was used only in the desert and we spent 5 hours cleaning it and washing it prior to returning it to the Rental Facility.
We were told by their office manager Roxanna that we could keep it till Tuesday since it was Labor Day weekend and they were closed on Monday.
When we returned the RV they charged us a cleaning fee of $ 330 dollars (3 hours at $ 110 hr) to clean Grass from the carpets and bed (We were no-​where near grass the entire week) they charged us for a broken generator knob (Our generator had no knob, it had a switch which worked just fine) we were charged additional days and forgot they told us we could keep the RV till Tuesday and they nickle and dimed us with multiple other fee’s and penalty’s.
They have terrible customer service and if they have been in business for 20 years like they claim then I am utterly shocked as to how that is possible.
IF

his is the worst company I have EVER delt with in my entire life. They will rip you off. DON’T RENT FROM THEM. Save yourself the headache.
I recently rented an RV with a couple of friends to take a well deserved vacation to Nevada. Upon our return we were faced with a very negative situation with RV company. DO NOT rent from them. They make a majority of their money from YOUR deposit. When returned the RV they told us that the RV had many stains on the carpet, grass on the carpet (we were never in grass only dirt), and some knob missing form the generator we NEVER touched. They are also trying to charge us an extra day which we do not owe. Before we left we called Roxanne (office manager) to see if we could keep the RV until Tuesday because they were closed on Sunday and Monday due to the holiday. She said yes no problem and never mentioned there was an extra charge for that. She said she was ‘confused’ when we spoke to her about that and must’ve ‘gotten us mixed up with someone else’s RV’. And that’s our fault?! We were in communication with Mike (the owner) as to when we were going to drop the RV off (left him a voicemail) and he still charged us for a day that he had to go down to see if the RV was there. Check your voice mail more often Mike. The first day of us driving the RV we had an emergency question and called the ‘emergency’ number several times and left messages with no response the whole time we were gone.
Please don’t rent from this company. They are criminals and will charge your for something that is not your fault and you did not even do. They should not be in business.
Karma is a good thing, Mike. Be prepared to get what you have put out into the world.

ZERO STARS. DO NOT RENT FROM THEM. My wife and I rented and RV, first off it was not ready and delayed us by a day… no big deal, we dealt with it. When we brought the RV back there were some scuffs on it, and we were more than ready to pay for the damage. We had put 1500 down for a deductible damage fee. We brought the vehicle back on 10 July. We still have not been given a damage report. I called multiple times and left numerous voicemails over the past month, my wife has as well. They never returned calls and always gave the excuse that «accounting was not in.» I left for a deployment, now my wife is taking care of it. She made a complaint on BBB, and they replied with a straight up lie, saying they have been emailing and calling her but she won’t reply. Which is a lie. She has been calling them and they never return her calls. The worst part about the whole thing is that they straight up lied in the reply to BBB. Very dishonest people.
All we want is the damage estimate so we know how much we owe them, $ 1500 isn’t petty change, and they should have quicker service with their damage assessors. You can’t just hold peoples money indefinitely. They have a 15 day funds release, well its been over 30 days and they can’t even tell me how much I owe them. And I know its simple. They keep renting the RV out so its not here for an assessment. I get that its RV season, but they need to find a more efficient way of handling peoples deposits and damage thereafter.
Just tell me what I owe you, I’ll pay it, and we can be done. They keep justifying themselves, but on Unilocal and the BBB, there are many complaints about the same dishonest service.

Really ZERO stars: they have no integrity or sense of urgency! My RV was not ready, they were not giving me a spare tire and now a month after the return I am still waiting for my deposit!

DO NOT RENT FROM THEM. This company is the worst rental place. We rented an RV from them and all the check engine and oil lights came on within minutes of leaving their lot. I ended up waiting on the side of the road and then traveling back to the lot for hours. Delayed my trip by a day. They had no replacement RV’s so they ended up sending me on my trip with a faulty RV. When I asked for a little discount for the hassle and the loss of a full day the owner Mike Cobb was so rude and would not even entertain it. A friend rented an RV as well and he ended up having to wrench I’m his to get it to work. They are horrible.

Zero Stars from me.
We rented a motorhome from them
for Thanksgiving week. We went to
the desert dry camping. I told them
in advance of the dry camping, no
hookups.
When I arrived on time to pick up the
rental it wasn’t ready. They were working
on the generator and the rental hadn’t been washed
yet. Also the tailer hitch I had requested a
week in advance wasn’t available. I had to
drive to Escondido and pick it up myself.
Upon receiving the rental the generator was
very hard to start. I called them and they said
keep trying…
After the first night the batteries were dead. The
generator was run all day, it would run intermittently,
and never could charge the batteries. I had at least
15 phone call with them to try and solve the issue.
I was coached on what to do by both the owner and
the lot guy Bart. I finally got the batteries semi charged
by running the motor in addition to the generator.
The following day I was given the option of returning
the rental, replacing the rental, or keeping it and
being compensated for my problems. By then it
was the day before Thanksgivng and thanks to friends
we were camping with we made the rental work out.
The inverter would’t work, and the generator would
only run for so long. Not giving us the comfort we had
expected or paid for.
I had talked to Bart, the lot guy, numerous times.
He showed me how to operate all the functions and
I asked all the questions I could. I talked to the owner Mike
about my problems, he walked me through them.
After returning the rental, I asked for some compensation
for our troubles. After a week and a half and lot’s of phone
calls I received an email from Mike stating all the problems
were operator error.
How could it be operator error when Bart and the owner told
me what and how to operate the rental.
Also when I returned the rental Bart stated that my issues
were just and he didn’t understand the electrical issue either.
Bottom line, they don’t stand behind their word.
Their communication is terrible. I will never do business
with them and will pass on my experience with others.

BEWARE … 9 BBB complaints and 30+ civil cases filed against these guys. They claim that your auto policy will cover any insurance claims. Most auto insurance policies do not cover RV rentals. There is only one 3^rd party RV Insurance provider and they recently terminated their relationship with RVRent. They will try to offer you a Damage Waiver but these guys do not have the resources to cover any significant claim. Look elsewhere to rent an RV …

If I could give zero stars, I would. This company is terrible, unprofessional, rude and down right pathetic.
We rented an RV and paid the deposit for our family trip, leaving July 5, returning July 12. Jessica Adams (who claimed to be the manager) called my husband at 3:00pm on July 3 to tell us that the RV we reserved was broken down. Since the next day was July 4^th, they only had an RV that slept 4 to replace it with. We have a family of 8, so that was not going to work.
When I called to speak with Jessica, she was RUDE. When I told her that our family vacation was likely to be cancelled unless they could provide a suitable replacement, she said, «I don’t know what to tell you. What do you expect? For ME to go out and fix the thing? I’m no mechanic!»
I could not believe how she was speaking to me. After she began yelling at me, I asked to speak to someone else at the company. There was no one, she was the manager. So I simply asked that she refund our deposit immediately .
She hung up.
It’s now August and our credit card has yet to be refunded.
Unfortunately for her, she doesn’t realize that my husband is general counsel of his company and I am also in the legal field, I’ve been in front of a judge more times than I can count and have a 100% win rate.
See you in court, Jessica!

Terrible. I concur 100% with the other one star reviews. Would give them «0» stars if I could.
1. The generator on the RV I rented did not work. They managed to get it to run for a few seconds before I left and id did not work after that. When I called RVRent about the problem I was told that I was welcome to go get it fixed myself. Electing not to spend my vacation driving around trying to get the generator fixed, I made do. I am a nice guy… too nice sometimes… so I didnt make a big deal about the non-​working generator at the time… but here is where the real scam comes in:
2. Several days after I returned the RV I got an email saying they wanted $ 1,700 in damages for a quarter-​size hole in the shower liner. This is after I did a complete and satisfactory walk through with thier staff after returning the RV … The $ 1,700 they wanted included appraisal fees, transport fees!!, admin fees and all sorts of nonsense. As mentioned before they were completely unreasonable about how or who would do the repairs.
3. I expect we will be fighting this out in small claims court.
Do yourself a favor and go to a professional outfit. These guys are not your freind. They dont give two cents about your business and they are looking to gouge you HARD.
STAY AWAY!!! YOU HAVE BEEN WARNED.

I regret having to give 1 star, but I did not have a choice to post a review. Stay far, far away from this company! Experience started out bad when we arrived to pick up our reserved RV and it was full of ants. They gave us bomb cans that we had to do from home. By the time we did the bombs, aired out the RV, then cleaned it so our kids wouldn’t get pesticide residue on them set us back 4 hours! The administrative people are lame and lack customer service skills. The worst part of the experience came at the end when we got a scratch under the RV from some debris on the freeway. It was not visible unless you looked under the RV. Regardless, we said we would pay the damage. Here’s where the real scam comes in! The amount of money they wanted to charge was obscene. We offered to get bids and take care of everything. The owner was inflexible and insisted on using one company. We ran it through our insurance and then they charged us an additional $ 300 appraisal fee, a $ 150 admin fee and $ 765 for 8 days of loss of use. All for a very unnoticeable cosmetic scratch that we didn’t see or know we did!!! Any customer that walked in to rent that RV would never know about the scratch. They could have repaired the scratch in the off season. The manager was rude and the staff was incompetent! I would run far away from this company.

Worst experience we’ve ever had!!! When we arrived to pick up the RV we reserved, they tried to give us one that hadn’t been cleaned. It had chips and trash ground into the disgusting carpet and the bathroom stunk since the black water tank hadn’t been emptied. We complained and were given another rv but it broke down on the road. Our vacation was ruined. When we asked for a refund the manager refused to credit us any of our money back and used profanity directed at us. Cruise America or El Monte RV are far better than this joke of a RV rental company.