Spence Fence Co

We had a fence repaired on a rental property for the total cost of $ 1,300. The accounting department of this company emailed the invoice to my husband and as he receives many emails, he didn’t recognize it and never opened the email. 7 months later he receives a call from the owner that was angry that payment hadn’t been made yet and threatened to take legal action. Mind you NO ONE ever called prior to this phone call NOR did ANYONE mail an invoice to us. A very unprofessional woman in the accounting department lied and said that she emailed it again several times. We did a search and only found the original email from August, so not only is she very rude and unprofessional but also a liar. Why would 1 email be there and not the several other emails she claims to have sent. We are not losers and pay our bills, all it would have taken is 1 phone call 30 days after payment had been requested and not yet paid and we would have had a check to them immediately! We have used this company prior to this job with good results but the attitude, threats and downright lying with this job and the accounting department (probably just trying to cover themselves) has left such a bad feeling that we will NEVER use them again. Sometimes you get what you pay for and maybe had we used someone else for a little more money it would have saved us from this hassle. I do have to admit that the owner did apologize to my husband but the bad attitude, unprofessionalism and lying by the woman in the accounting department ensured that we won’t be using them again.