Pizza Factory

The girl who was working the counter (wearing a lot of make up) on 5÷14÷16 just had the worst attitude I have ever seen. She looked like she was so stressed out and overwhelmingly busy… except that I was the only customer in that place. She sits me at the closest table to the counter and just plops the food down. I was quite stunned… like, seriously, where’s the customer service and at least a smile since I was pleasant to you and even called in my order (yes while I was driving so it was a little noisy). I was only in Visalia running a quick errand. I will stick with the PF in Fowler from now on. I’d give the place one star if it weren’t for the great pizza, hence the extra star.

First time going to this place in Visalia and we ordered and sat down the place is great looking. But the workers made me feel unwelcome. They were pointing at our table and we felt uncomfortable to eat there.

Had the calzone and it was just ok. Maybe my expectations are too high. But the people there were nice just the food wasn’t that good.

The crust is crisp and just right.
The topping is generous and not too salty.
I ordered a large but didn’t seem like a large it seemed more like a medium…

If you come here starve yourself for 2 days and have the pizza buffet. Other than that get you pizza elsewhere.

Pizza is good. Not anything special but what grossed me out was the fact that the food handler is also the cashier and didn’t wash her hands before she cut my pizza and put it in the tray. Also saw this at lunch too for the buffet.

We called to have our pizza delivered and they said it would an hour… Two hours later the pie wasn’t even in the oven… The lady on the phone didn’t give a care, she stated sorry we’re busy. We called twice and they said your next. We canceled the order and she said ok that’s fine were busy here tonight!!! Bad bad bad, for we’ve had several team parties and birthday parties there. We just had 27 people there and spent almost $ 500.00 dollars last weekend. NEVER AGAIN!!!
They will NOT survive if this the attitude they have…
Pizza Hut it is tonight.

Absolutely the BEST pizza in town, great service, clean environment, and friendly staff.
Place was busy and still got my pizza in 15mins.
Did I mention the pizza was amazing, WOW!

I’ve been here twice for the lunch buffet. One time there was NO pizza and I had to wait (last thing you want to do on a lunch hour) and the next time EVERYTHING had pepperoni on it (ugh!). I’ve been to EXCELLENT PF buffets in other towns and I also managed a Pizza Factory many moons ago. Not impressed. So many better food options for lunch.

What a terrible experience!!!
I can’t believe the lies that came out of one of the workers here. We ordered a medium pizza and 2 half sandwiches. My friends ordered a half a sandwich and a lasagna. My food was fine but my friends lasagna took almost an hour to get it served… mean while we were done except him.
The bigger issue here is the table sitting next to us they cam in after us, then a third and several others. So as I sat and watched the people third plus tables which came later than the family next to us still had still not received their meal (2 pizza basic stuff). So then after an hr a young lady comes out and gives them free bread sticks and says it will be right out. We’ll 20 more minutes. We ask them are you still waiting? Of course they were very displeased and the kids were upset too. So after the other tables and us encouraging them to go talk to the manager and see what is the hold up? So the husband goes to the counter, to no avil. So they finally bring one pizza out and the young lady tells the family her pizza got stuck… WTH…really only hers what about the other folks pizza theirs came out fine.
Now mom and dad is at the counter arguing for a refund… From what I gather they tell mom THEY CAN NOT GIVE HER A REFUND AND THE LIE… THE GIRL AT THE COUNTER TOLD HER WE AND THE TABLES AROUND HERE CALLED IN THE ORDER… OMG!!! I told no one at my table order over phone but at the counter and the gentleman at the other table said the same thing (counter order). This is what lead me to write this review the lies… I understand if the business can’t give her a refund but at least offer the family a voucher for next time… I can’t believe I witnessed this, experienced this… I’m sitting here at place writing this… and mind you we have been her now about 1.5 AND YET THE MANAGER HAS STILL NOT ACKNOWLEDGED THEIR COMPLAINT OR CAME TO THEIR TABLE… AT LEAST MAKE IT RIGHT… I’m wish the family good luck as my party and I left… As for us returning well I think not… if would hate to think if I’m wronged at least make it right… family business or not FIX IT!!!

Bad visit. We waited 45 minuets for our food. We waited patiently and watched as other people who came in after us Get their food before us. We didn’t get all the orders all at once. Slowly the pizza and other food items came. When we finally got all of our food, it was over an hour.
The worst part of it all, There were another family that sat next to us that got it even worse. They never received anything. Got lied to. No manager in sight to take care of their problem. I felt so bad for The kids, as they were watching all the other people eat.
All bad. To avoid confrontation the «manager» told her that everybody else’s called in their orders. Lies. All bad. She is still waiting for a manager to right their wrong. All bad. *no star given

Pizza crust is the best. Nice atmosphere good for kids and great price too. Recommended. I could have given 5 stars but pizza came after 45 mins.

Great pizza doe. Nice ambiance. Great for casual and family dining. On our way to sequoia national park. Had a night stop at visalia. Had a great meal.

Ate here today (July 7, 2015). I ordered some breadsticks because thats all I was really craving. And they were absolutely delicious!!! Very good flavor with just enough parmesan and seasoning on the top. The inside of the place was very clean and the salad bar looked amazing.
Though after looking at the menu I noticed that they do not list prices on it. Thats something that is a bit annoying.
But overall I like this place so far because it’s hard to find a place that serves amazing breadsticks. But this pizza place does! Yum yum! :)

Ok… So maybe the pizza isn’t so amazing after all :(. Last go-​around, the cheese pizza was burned to a crisp, and the Hawaiian was mediocre.

We have had our kids birthdays here for the last couple of years. They did not add gratuity to my tab on the last party. They are very accommodating. We don’t normally use the party room because there are too many of us. We order take out often, delicious pizza and fresh salad bar.

I don’t know what happened to this place. Came with my husband and kids for lunch yesterday and got the salad bar and pizza special we were there for about 40 min and the same old dry pizza was there wile at least 4 employees laughed and ate the last and only edible pizza slices left.
I wanted to enjoy getting off work early and going to a place I had always loved and ordered from. So disappointed with management for letting this happen. I don’t think I will order from them and spend my hard earned money on a place that doesn’t care about quality anymore i don’t think a small fresh pizza was asking to much especially after spending $ 28!

Not sure if they recently changed their crust recipe or something or maybe just an off night, but all 3 of the pizzas I got yesterday were terrible. The crust was not good, the toppings were sparse except for the pepperoni. Not sure If Im going to give this place another shot or not, there are other places to try
Steve

The pizza is great but, The last time I went I walked out. The freakin lady at the counter seemed to be more interested in some stupid conversation in the kitchen than me a would be paying customer! I wasnt even done with my order and she rang me up! In a hurry to get rid of me. When I was actually finished ordering she rang me up an she wasnt even looking at me hold out my card to pay!!! She was so damn focused on the stupid conversation in the kitchen she didnt see me holding my hand out for like two minutes. Furious I said forget it and walked out!

Always a great atmosphere here. Pizza is superb and employees are great. I have never had a problem eith employees just during rush hour. If you never had pizza factory try it. Heck I’ll even try it with you.